Paid 17,000 SAR for 7 nights in a Residential Suite with Kaaba View. What my sisters walked into on night one was shocking for a Fairmont: the room stank so badly, like a child's toilet accident never cleaned, that they could not sleep in it. They spent their first night at the Haram instead of the suite we paid for
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The room was worn out. Scratched and stained furniture, handprints and grime on windows and mirrors, splatter stains inside the cabinets. See photos. The front desk refused to change the room until the next day, and repeated requests for even an air freshener were ignored. Rude staff, no apology at any point.
The room was only changed the next morning after we filed a formal complaint through Trip.com.
Also note: the listing advertised a jacuzzi in the room. No room in this hotel has a jacuzzi, only the health club. Confirmed by the hotel itself.
Iconic building, unbeatable location, and that is where it ends. At this price the condition and service are unacceptable.
