Of all the hotels I've stayed at along the Qinghai-Gansu Loop, this one was by far the worst value for money. 1. The service was terrible. The front desk staff were incredibly cold and seemed to have no customer service skills whatsoever. When we checked in, no one offered to help my elderly parents or the children with their luggage. The phone in my parents' room was broken, and when we asked the cleaning staff for two extra bottles of water, they seemed very reluctant. Before checking out, I asked for two tote bags, and again, the cleaning staff was quite unwilling, claiming each room only gets one bag. For a room costing over 1000 yuan, that's just ridiculous! 2. As for the facilities, there's no laundry room, there were small flies in the bathroom, and the shower water was barely lukewarm, making showering very cold. The breakfast was also very mediocre. In short, this hotel was expensive and poor quality.
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