CoolRooms Palacio de Atocha

This hotel is absolutely amazing! The facilities and service are truly five-star, surpassing even some other five-star hotels. There's a turndown service, complete with homemade chocolates every night. The location is also incredibly convenient! A true gem.

Check in coolrooms, one of the 100 most designed hotels in the world This hotel is the most satisfying hotel in Spain! Not only is the room type relatively large among European hotels, the service is also very good. The facilities in the room are introduced in detail, and afternoon tea and desserts are served. The hotel front desk is also very warm, careful and patient. It is also convenient to walk to major popular places. There is also the cheesecake that is known as the best in Madrid nearby. In short, I will stay in this hotel next time I have the chance

Bad review. Looking at the previous review, everything else is OK, but I had to change rooms on the second day of my stay. When I got up the next morning for breakfast, the necklace I took off the night before and another one I tried on were both placed on the cabinet at the entrance. When I left, I saw the waiter cleaning next door. When I came back, the tool cart was outside my room, but no one was there. Because I was in a hurry to go out and play, I had to check out before 12 o'clock, so I packed my luggage and checked that I didn't leave anything behind, so I went to the front desk to store my luggage. When I came back to another room at night, I opened my luggage and makeup bag and remembered that I had lost the two necklaces that I had placed on the cabinet before I left and when I came back to pack my luggage. I complained to the front desk, but the front desk said that no one saw it. Because of the language barrier, I was also worried that I would be retaliated against if I stayed in the hotel, so I posted this review after I left. I hope Ctrip can actively coordinate to solve the problem and live up to the trust of the Chinese people in Ctrip. I saw on the Internet that Spanish hotels really steal things, which is not false at all.

Five-star rooms, super five-star service

This hotel is located in a residential area, full of life, with supermarkets and restaurants around, and is within walking distance of attractions and Atocha Railway Station. It was my birthday during my stay, and the hotel gave me a small cake, which was really thoughtful. What was even more unexpected was that the hotel actually had a cooperating doctor who could see guests for free, saving us the trouble of running around the hospital. The staff was very enthusiastic to help communicate with the doctor, and I was really grateful. The hotel breakfast was also very delicious, and there was a 2024 Michelin sign hanging at the door. Btw, the hotel supplies were all molten brown, which couldn't be better.

After traveling in Europe for a month, this hotel is the most satisfactory! The service is also very good, the room is also very good, it is very quiet, and the hotel restaurant is also very delicious. In short, everything is very satisfactory.