Imperial Hotel, Tokyo

The lobby is very grand, and the service quality, which is rarely efficient in Japan, really stood out. Check-in at the front desk was super fast, and all the staff spoke good English, so communication was seamless. The room wasn't huge, but it was perfectly adequate. Some of the equipment was a bit older, but everything was very well-maintained. On the first night, we stayed in a room on the 1247 side and couldn't sleep at all because of the train noise, which only stopped at 1 AM and started again at 5 AM. Luckily, we were able to switch rooms on the second day, which was much better. I wouldn't recommend the breakfast. There are no convenience stores or drugstores nearby, and it's about a 10-minute walk to the main shopping area in Ginza.

The hotel's location is convenient, very close to the subway station, making travel easy. Taxis are always waiting outside the entrance. The public areas are incredibly 'grand,' and while the room facilities are a bit dated, they exude an old-class charm. The soundproofing in the main building isn't great, which is directly related to its age. The annex, being less occupied, has less noise from people, but the railway noise is unavoidable and quite noticeable at night. Although breakfast wasn't lavish (I only tried the second floor and the Japanese restaurant on the first basement floor), it was full of ceremony. The service exceeded expectations; the front desk and the one-on-one guides all spoke excellent English. Their responses were prompt and their attitude was wonderful, which was very impressive. However, the service staff at the popular first-floor lobby restaurant were just average (it seemed they were more enthusiastic towards locals?). Overall, I still recommend it; it offers good value for money.

A truly memorable stay! The service was excellent, and the staff were very well-trained. The French restaurant at the hotel offered fantastic dishes and service. I heard the hotel is going to be demolished and rebuilt.

As a long-established state guesthouse in Japan, the lobby exudes a grand and stately old-money charm, attracting many newlyweds who come here to take their wedding photos. The location is a huge plus, with the Imperial Palace and Ginza within walking distance, and Hibiya subway station right outside, making transportation incredibly convenient. For breakfast, they offer Japanese, Western, and buffet options, though there's usually a wait for the buffet. I found the breakfast selection to be a bit limited, even for the buffet. Unused breakfast vouchers can be exchanged for chocolates or cookies on the first floor. The room was clean, tidy, and a decent size. I'd definitely stay here again next time, but I'd skip the breakfast.

Got upgraded to the Imperial Floor, and the service was fantastic. From 6-8 PM daily, we could even order additional drinks to our room. My favorite part was definitely the bathroom – the automatic filling and constant temperature were incredibly convenient.

I was on the twelfth floor, with the window facing Ginza. There wasn't much to see, just other buildings. Everything else about the hotel has already been covered by other reviews, so I won't repeat it. I did like the little stool in the bathroom; it was very stable for sitting down to do makeup and blow-dry my hair. At night, I could hear the trains. It was the JR line, rattling past every few minutes, and the bed would actually shake. Later, I realized these were the 3 rounds of earthquakes we experienced over 2 days. The JR line only stopped from 1 AM to 4 AM, and those few hours were quiet. The rest of the time, it was constant noise. If you're sensitive to noise, you'll definitely need earplugs. The room wasn't soundproof. I could clearly hear someone next door yelling at their child – they were foreigners, and I couldn't understand what they were saying. The pillows were too soft. My head sank right to the bottom as soon as I lay down, and I had to fluff them up every time I turned over. On the bright side, room service could be ordered a day in advance. I tried the Japanese style breakfast. The buffet on the seventeenth floor always had a long line, so I skipped that crowd and had them deliver it to my room instead, which was much more convenient.

I specifically chose this hotel to experience the beauty of a booming economy, and it certainly lived up to its reputation. To find such a grand and beautiful lobby in Tokyo, where every inch is precious, coupled with incredibly enthusiastic staff, truly makes it a worthwhile stay. The hotel also offers five breakfast venues. The buffet might involve some queuing, so if you're catching a train, make sure to arrive extra early! The attention to detail in the rooms showcases exquisite taste throughout. It was a wonderful experience, and I'll definitely be back.

Excellent service, and the staff were really friendly and helpful. The facilities are a bit dated though. Try to avoid the tower section if you can, as there's a very noisy train running below at night. The breakfast on the 17th floor was just okay, nothing particularly special.