This five-star hotel has an excellent location, very convenient for getting to the airport. However, beyond the location, everything else is a downside. The room is small, and the toilet and shower are in the same cramped space, making it much worse than a non-five-star hotel in Japan. The main issue is that the service is terrible for a five-star establishment. You can't enter the pool even one minute before opening time, and what's more, pool guests and gym guests share the same entrance. Yet, the staff insists that only pool guests must take off their shoes, while gym guests can enter with shoes on! It's absolutely incomprehensible! Plus, the swimming pool was very dirty! My experience was completely negative!
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