The Sebel Xining

The staff was incredibly friendly and helpful and spoke English. They helped us receive our Tibet Travel Permit and organised us cooking ware, as this was not provided with the room. We also could do our laundry and got plenty of free water, as well as free coffee in the cafe shop in the lobby. It was very comfortable!

The hotel is clean, location is great to the nearby supermarket, shopping malls and the wildlife park. Many restaurants around. It would be great if there's dryer attached with washing machine. Breakfast is great, blended with both western and Chinese selections. I came back to stay with Sebel after my previous stay because of the friendly and informative stuffs who have helped me with the luggages and check in. However, why I rated the service with lower point because after I came back to stay for 2 consecutive nights, we have encountered different stuffs that gave totally opposite vibes, which were arrogant and no greetings, no smile.

The location is excellent with great services. The staff are friendly and helpful. They always try their best to serve you. The only concerns were someone smoke in the non-smoking floor that made the floor smelly. Hotel should minor and make sure no one smoke in non-smoking floors. My rooms TVs were not working properly, expect hotel check all room facilities before customer check in.

Nice comfortable apartment with quality furniture and fittings, clean and well maintained..The door men/concierge staff were very helpful and friendly when we arrived & leaving. The food/beverage supervisor was very supportive and helpful, We decided to try the executive lounge afternoon tea and happy hours, The lounge environment is very elegant & customer service Miss Hu was very attentive and friendly. We enjoyed the hospitality, food and drinks. There are 2 malls close to this apartment hotel which is attached to Sofitel.