The St. Regis Zhuhai

Upon checking into the hotel, we found trash on the room's counter, indicating extremely poor hygiene (see figures 1-4). After requesting a room change, the air conditioning in the first replacement room was broken. We waited for a full 45 minutes in the room for nothing. We were then moved to a second room, where a partition was broken, pinching our child's finger. We were again forced to wait another 45 minutes before being moved to a third room. This one had glue marks on the wall and dirty windows, which we reported to the hotel by phone. Around 10:25 PM that night, one of the four glass lamps on the vanity sink suddenly rotated 180 degrees and fell off. We each held it up with our hands, waiting for the housekeeping manager and engineering department to fix it. The issue wasn't resolved until 10:50 PM, and we only managed to fall asleep around 11:30 PM. Around 4:50 AM, the towel rings also fell down without warning. We immediately contacted Trip.com and the hotel, but it was too late to deal with it, and we finally went back to sleep around 5:20 AM. Upon returning to the room after breakfast, two more chandeliers had fallen down at a 90-degree angle. After making three or four consecutive calls to the hotel, no one came to fix them. As a result, one of the light fixtures (during which time we didn't dare to hold it for fear of electrocution) fell to the floor and shattered. The morning duty manager immediately came up and said they needed to conduct an "internal appraisal" (to determine if we were responsible for the damage), speaking with an extremely unfriendly tone and attitude. A maintenance worker privately revealed that this was clearly due to hardware aging and loosening... Subsequently, higher-level hotel management arrived, and Trip.com also reported that this duty manager intended to call the police. In a fit of anger, we directly called the police. Upon their arrival, the police explicitly stated that the hotel had no evidence and could not groundlessly suspect us... Finally, we requested to check out, but the hotel kept saying the manager was in a meeting. We were forced to wait until 1:30 PM to complete the check-out process, completely disrupting our travel plans. This was truly a terrible stay.

As a couple, we chose the Greater Bay Area Seaview King Room at The St. Regis Zhuhai, and our overall experience was fantastic! The environment was impeccable, with stunning ocean views that made watching the night lights incredibly romantic. The cleanliness was top-notch, and the facilities completely exceeded our expectations, especially the bedding which was just the right firmness for a comfortable sleep. The service was generally satisfactory and quite responsive, though during what might have been peak check-in time, there's still some room for improvement in minor details. Overall, highly recommended!

I had a very satisfying stay at The St. Regis. The afternoon tea was delicious, the views were excellent, and it's very close to Hengqin Port. The room had great soundproofing, the service was warm and attentive, and the location is superb. Highly recommend, highly recommend!

The hotel itself is great, and the view is stunning. However, the St. Regis's acclaimed service was completely absent. For this price, there were almost no extra perks beyond the room itself. The Chime-Long transport included in our package turned out to be a Didi Express ride booked on-site by staff at the neighboring hotel, which was hard to justify. There wasn't even any fruit. It feels like they're cutting corners due to the economic downturn.

As a five-star luxury hotel in this area, the facilities and services are beyond reproach. However, there's a significant issue with the room rate deductions. The cashback amount is severely inconsistent with what was promised. I definitely won't be recommending this hotel to any friends in the short term.

Overall, it's pretty good, with a French-inspired style that most women would adore. The design is excellent, but the bedding hygiene needs attention. There was a rather unpleasant smell from the blanket as soon as I lay down, but it was already late, and I didn't want the hassle of asking for a replacement. This led to a poor night's sleep. Also, it was quite jarring to see Macau specialties being sold right at the hotel entrance as soon as you step out of the elevator.

Chosen for two consecutive nights, a Ferrari is still a Ferrari, even when it's old. Everything was satisfactory; the old-money style decor never goes out of fashion, and the service was excellent. The only thing that needs improvement is the Chinese restaurant's food. If the meals could be elevated, it would be absolutely perfect!