We had a lovely stay at Waldorf Astoria Palm Jumeirah. Check in was smooth and Yazan was incredibly kind and welcoming. He even upgraded us to a room with a better view, which was a really nice gesture and made our stay even more special.
The views from the hotel are stunning, the room was beautiful, and the shower was honestly a dream. The bell team provided excellent service throughout our stay, and the reception team was always responsive and helpful.
We visited during Eid, so the hotel was understandably busy. One thing I wish is that the swimming pool stayed open a little later, as it got quite crowded during the day and it would have been nice to enjoy it in the evening as well.
We also experienced an issue with the air conditioning in our room, which kept stopping and starting intermittently. It wasn't a major issue for us and we didn't raise a complaint during our stay, but it is something that could be looked into.
The dinner buffet was good, although I would have appreciated a wider variety of options. Breakfast, however, was excellent. The restaurant managers at both dinner and breakfast went above and beyond and were genuinely wonderful people who made us feel very welcome.
As a Muslim guest, I would also appreciate clearer and more prominent labeling of pork items in the breakfast area.
Overall, we had a really enjoyable stay and felt very well looked after. The service was outstanding, the property is beautiful, and I would definitely return in the future.
