Pan Pacific Suzhou

The hotel boasts elegant and pleasant views, designed by a renowned international firm. Opened in 1999 with a ribbon-cutting ceremony by Mr. Lee Kuan Yew, it symbolizes Sino-Singaporean friendship and international influence. The main building's stone facade is made of Jinshan stone from Mudu, a quarry that has since ceased operation. The garden landscaping is top-notch, with each of the 'Eight Views of Wu Palace' offering unique charm. A back exit provides direct access to the Panmen Scenic Area, allowing for day and night exploration. The hotel's restaurants are distinctive, with both the Chinese and Western establishments being superb. The Ruimian Noodle House, a Suzhou-style noodle restaurant, is particularly elegant and authentic!

The hotel package I booked this time offered exceptional value for money, packed with great perks like tickets to the Panmen Scenic Area, afternoon tea, and more—all of which were fantastic. Additionally, the hotel's design resembles an ancient palace and city wall, complete with its own Jiangnan-style classical gardens. It harmonizes beautifully with the adjacent Panmen Scenic Area just over the wall, giving it a truly unique charm. Breakfast was another highlight that deserves praise; both the Chinese and Western spreads were rich and plentiful. Overall, it was a thoroughly delightful stay.

The hotel itself is like an attraction—it's huge and beautiful. The room was fantastic, very new and spotless, and the parking lot was quite spacious. The service was great, the view from the room window was gorgeous, and the 2.4-meter extra-large bed was absolute bliss!

The hotel has a unique charm, very antique. The service staff were very enthusiastic. For breakfast, I especially enjoyed the roujiamo (Chinese meat burger) and pancakes. The afternoon tea, however, was not great. Being close to the elevator, the soundproofing wasn't good, and I was woken up at 7:30 AM. The Panmen Scenic Area next door is nice and not too crowded, perfect for a stroll.

I booked this room for my mom and brother, and here's their feedback: 1. It was a connecting room, and the door in the middle didn't have a lock and could be opened. This is a huge safety hazard and exposes a flaw in the hotel's management. 2. There were small bugs, but they were only in the bathroom. Overall, it's not worth it, especially during the National Day holiday.

I booked two rooms, and one wasn't ready until 4 PM, which messed up our day's plans. The hotel's decor and design are excellent, and the breakfast offers a great variety and selection of dishes.

The hotel environment is decent, but the check-in experience was just so-so. Besides the room phone, it was difficult to find someone to ask questions, and a certain front desk staff member wasn't clear in their communication. I booked a Lijing Twin Room, and it was very inconvenient traveling with a child. First: Upon arrival, there were no directions on how to get to the lobby. I had to park in the parking lot and then carry my luggage to the lobby. The room assigned and the lobby were in two different buildings, requiring me to lug my bags up and down. With no directions or map, it felt like a maze trying to find my way around. Second: I extended my stay for one night, but I still had to go to the front desk to reactivate my room card. The first time, they were busy, and I said I'd go back to my room and they could process it over the phone. They said that was fine, and didn't mention I absolutely had to come to the front desk. Later, when I called, they said it wasn't possible and I *had* to come in person or add them on WeChat. Even by check-out, my WeChat friend request hadn't been accepted! To get to the front desk, I had to take two elevators or walk outside in the rain. The corridors were also very winding and long, making it inconvenient to get to the lobby and restaurant. There were many self-service aspects, and they didn't explain the parking rules, which resulted in me being charged when I drove out. In short, they only answer if you ask; otherwise, you get no information. All the so-called 'special features' or 'unique activities' were chargeable, and the travel photography was just a joke.