We spent 8 days on holiday in Albania as two families, staying in different locations. This was our worst experience out of the four hotels we stayed at. The receptionist who greeted us on the first day was very pleasant and polite. However, on the morning of our departure, the female staff member, with a face full of self-pity and rude behavior, managed to ruin our day off. Before checking in, there weren't enough rooms for two families. We said we could share a bed with the children, as we had been here before and it wouldn't be a problem. They agreed via online messaging. They said they would charge for breakfast for the children on the first day, which I accepted. On the morning of the second day, since we were already checking out (before breakfast), we mutually agreed before arriving at the hotel that the children wouldn't be charged for breakfast. On the morning of our departure, the breakfast charge, which was 15 euros, had increased to 16 euros, and they had also added a price for an extra bed they hadn't provided. When we didn't accept this, the female staff member started shouting at us with a cursing expression and attitude. She even tried to justify herself by saying it wasn't right. I have all the correspondence as screenshots. I'll share them with anyone who requests them. As for the cleaning, we continued the day with sheets and towels from the previous day, which we thought was okay. Clearly, some changes have occurred. The service and friendliness we received on our previous visit were completely different. Never again!
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