ANDAZ MIAMI BEACH, BY HYATT

Swimming pool under renovation, but view from balcony still looked so amazing!

Had a great two night stay, loved the hotel was not huge and felt boutique. Great pool area, beach facilities and brilliant location to explore Miami Beach and South Beach.

There were many charges I wasn't expecting, like an automatic 20% gratuity at the restaurant, resort fee was high, valet fee was higher than advertised, taxes on top of everything, and I felt duped by $12 bottles of water at the restaurant.

Food was bad especially room service breakfast, terrible. Front desk staff should not be in the hospitality industry. But the pool/bar staff were awesome. Also the massage was not good and charged way more than was quoted.

The remodel is done well. The rooms are small but nice. The balcony and view were great. A couple of recommendations. Add a shelf for the hotel items so guests have room to place their toiletries they will use. There were so many hotel items taking up the counter space on the sink, I struggled to have a place for my own stuff to get ready. Add towel hooks for towels and hanging the wonderful robes provided. The timer for the bathroom should be adjusted as the lights went out routinely while we were showering. Room service comes awfully late in the day most of the time. Maybe add a couple of team members. Lastly, I had to call for housekeeping service the first day and then no hot water as well. With good customer service, a manager should check in when this is all within the first 24 hours of arrival.

The sofa in king size room was not adequate to sleep a third person. We couldn’t add a pull away bed due to fire code. Misleading that you can sleep 3 in the room we booked.