Overall it's okay, and the location is unbeatable. I took the airport train, and as soon as I got off and went up the escalator, I was at the hotel. It's closer and offers much better value for money than another heavily hyped hotel online. The hotel is located right inside the terminal; take an escalator up and you're at the departure hall, making it super convenient for early flights or overnight layovers. KLIA itself is like a giant shopping mall with tons of stores to explore, and there's a coffee shop right outside the hotel, so dining and shopping are effortless.
However, the rooms are indeed very small and better suited for solo travelers; it would feel cramped with a lot of luggage. Cleanliness is average, but the shared bathrooms were surprisingly clean—I saw someone walk out after showering at night, and a staff member went right in to clean, so maintenance is very prompt. There are three shower rooms, which isn't a lot, but I didn't have to queue during my stay. The soundproofing isn't great, but I personally could accept it since I mainly stayed for the convenience of catching a flight and just needed a place to sleep before leaving. Check-out was fast and efficient, not delaying my flight at all.
The room storage space could use some optimization. Overall, this hotel wins on location and transit convenience, making it ideal for transit overnights and solo travelers. You won't be disappointed if you stay here for the location.
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