Guest User
January 12, 2026
The front office staff need proper training on how to behave with customers. I understand that rules are important, and personally, I had no issues during check-in or my stay. However, during check-out, I observed an unpleasant situation.
A family with a baby repeatedly requested an early check-in, but the receptionist kept rejecting them by simply saying that check-in is only at 2:00 PM, without even looking at them or showing any empathy. At the very least, he could have explained the situation politely or communicated in a more courteous manner. If possible, allowing them to check in just one hour early would have shown goodwill and care.
I felt the behavior was quite rude and unprofessional. Even the previous day, I noticed other customers appearing uncomfortable due to the staff’s attitude. Overall, the lack of warmth and customer-friendly behavior was disappointing.