I chose this hotel for my three-day F1 trip to Montreal, prioritizing convenient transportation and a relatively new property. I booked it in advance, paying over 9000 for three nights. First, the positives: it's close to the subway and surrounded by many restaurants. The room was spacious with complete amenities, even a microwave, which is very convenient for families. However, the room faced the highway, and there was no mention or warning about this in any of the hotel's descriptions or notices. As a result, the noise for all three nights was almost as loud as the F1 race cars I was watching, making it impossible to sleep. I specifically requested a quiet room when booking, but the hotel made no arrangements. Given my pre-existing sleep issues and high blood pressure, this led to severe headaches and insomnia. On the first night, I woke up in the middle of the night to ask if I could change rooms, but they said they were fully booked and I'd have to wait until the next day to see. I also contacted Ctrip to help me communicate, hoping to switch rooms the next day or get a refund for the remaining two nights so I could change hotels. The front desk told me they were fully booked and couldn't offer a refund. I asked if they had earplugs or anything to reduce the noise, and they directly replied that they had no such provisions 😪😪. Another issue: on the first day, I left a tip, and the room was tidied perfectly. On the second day, I forgot to leave a tip before heading out early, and when I returned, there were no towels on the rack 😂. I found them myself under the sink. The hairdryer I used in the morning was left on the vanity, and it was still in the same spot when I returned, untouched. Ctrip was actively communicating with the hotel on my behalf throughout, but unfortunately, the hotel didn't respond at all. Regardless, thank you, Ctrip. The contrast was stark: for the fourth night, I chose a Marriott at the airport to catch an early flight, initially fearing it would be too noisy to sleep. To my surprise, the room had excellent soundproofing, came with four pairs of earplugs, two complimentary bottles of water, and fantastic room facilities. I hope Hilton Garden Inn will accurately describe the surrounding environment in their room type descriptions. This is my first time writing such a long hotel review; it was truly an unbearable experience ☹️.
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