Guest User
January 6, 2026
I ended up choosing Rosewood over The Edition, but I was quite disappointed; the service wasn't as great as the reviews suggested. The day before check-in, I received a call from the hotel confirming that a butler would contact me via WeChat to discuss my preferences and any services requiring reservations. However, after leaving my number, no one contacted me until noon on check-in day, so I had to call the hotel again to get a butler assigned. I had mentioned I would arrive before 4 PM, and check-in was on the 14th floor. It was very crowded that day, and I waited in line for about fifteen minutes. The front desk staff kindly upgraded my room, but then I had to wait 50 minutes for it to be cleaned. After finally getting into the room, I waited another half hour for my luggage, calling twice to chase it up. It was quite frustrating; I might as well have carried it up myself. The room was spacious, and although the view wasn't perfectly straight, it seemed like a room specifically used for upgrades. The ocean view, however, was absolutely stunning, and the room was very clean. That evening, I requested a buckwheat pillow and a latex pillow, and the staff thoughtfully tidied up the room and prepared for turn-down service. Breakfast was pretty average; the restaurant was small, and the variety wasn't extensive enough, falling short compared to other luxury hotels. They also didn't proactively mention that there was a menu for additional orders. The most memorable items were the delicious king crab and pork wontons, and the fresh young coconuts were fantastic and readily available. The hotel's public areas are indeed quite small, and being next to the villa area, privacy isn't great. The only real highlight was the 13th-floor pool, but it's also open to non-guests, attracting many influencers for photos. It's best suited for couples.
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