Atlantis Sanya

Atlantis Sanya was absolutely fantastic! I honestly didn't have high expectations for the service, given how many people would be there. Even the taxi driver warned me about the crowds and potential service delays, which made me regret booking such a popular hotel. But as soon as we pulled up, a young man immediately came to open our car door and help with our luggage from the trunk. I was so grateful! I thought, 'Okay, service isn't bad after all.' He didn't even let us lift a finger, pulling our two large suitcases all the way to the luggage drop-off. He thoughtfully told us to keep our luggage tag safe before heading to check-in. After check-in, the staff kindly suggested we could go explore, and they'd clean our room as quickly as possible for us to settle in. Since hotels usually have a 3 PM check-in time and we arrived at 11:30 AM, I just nodded, figuring I still had a few hours to wait. I took the kids to the waterpark first. Before I even finished changing, our butler, 'Little Crab,' added me on WeChat and enthusiastically told me to contact her directly if I needed anything. I thought, 'What could I possibly need?' Besides, based on my experience at another hotel (Yalong Bay HUALUXE), even if I had an issue, the butler there couldn't really help. Then, at precisely 12:28 PM, I received a text message: 'Dear valued guest, your room is ready. Please pick up your room key at the front desk at your convenience. Enjoy your stay.' Wow, I was genuinely touched! Let me explain why: when I stayed at the Yalong Bay HUALUXE, I asked the butler if we could check in an hour or even half an hour early so my younger daughter could rest. The staff kept saying no rooms were available or clean. There was nothing I could do because the website clearly stated 3 PM check-in, but my little one was so tired from the journey that she ended up falling asleep on me in the HUALUXE lobby. So, Atlantis Sanya's efficiency deeply impressed me. My younger daughter played at the waterpark until 2:30 PM, and it was perfect timing to go to the room for a quick nap, which completely re-energized her. Later, I didn't even have to ask, but Little Crab thoughtfully informed me that the drinks, coffee, fruit, and water in the room were all complimentary. That evening, my younger daughter wanted to take a bath, and I was worried about the cleanliness of the tub, so I asked the butler if they had any sanitizing wipes. She immediately responded, saying she could send staff up to clean it for me. Not only did they sanitize it, but they also brought a bath liner—so thoughtful! The next morning, we went to the G floor for breakfast. Because it was so crowded, the staff at the restaurant entrance suggested going to the 18th floor if we didn't want to wait. I asked if the food was the same upstairs and downstairs, and the server said there wasn't much difference. So, I went to the 18th floor, only to find a meager selection of food, nothing like what I'd seen on the first floor. I casually mentioned my regret to the butler, saying I shouldn't have come up and should have waited. To my surprise, the butler immediately had her colleague escort me from the 18th-floor restaurant back down to the first floor to dine. I was a bit embarrassed! This trip to Atlantis Sanya completely overshadowed my previous stay at Yalong Bay HUALUXE. I have to say, it was truly amazing. My kids and I loved it, and we definitely want to stay here again. A big thank you to Little Crab, our butler, for making this trip so special.

This hotel exceeded my expectations; it truly lives up to its 'seven-star' reputation. The staff upgraded me to a sea-view suite, which was incredibly luxurious! The butler service was also excellent; the attendant responded to all my requests immediately. Later, I accidentally left my swimsuit at the water park, and she found it and personally delivered it to my room, which I really appreciated. The hotel excels in every aspect. I'll definitely be back next time. Cao Hai Long.