Shinagawa Prince Hotel

The hotel has a great location, very convenient for shopping. The facilities are a bit old, but that's probably the standard for hotels in this area. The service was good, and the breakfast offered a great variety. My complaints are: 1. While everyone else was waiting in line to check in, the lobby manager checked my reservation on a computer and told me to use the self-service kiosk. Since I didn't have my reservation number, I had to line up at the front desk instead. Then, a European guest right before me was served at the front desk, but when it was my turn, a staff member told me to go queue in a completely different line... However, apart from these two incidents, all the other staff members were very friendly and helpful. 2. The painting in the room was really creepy, looking just like a ghost.

The hotel is showing its age. The location is decent—just a short walk out of the hotel and across the street from the massive Shinagawa Station. The occupancy rate of this hotel is very high, and it gets quite crowded. The elevators are separated by floor numbers to improve efficiency. There are self-service check-in kiosks, though for some reason our self-check-in failed this time. An elderly staff member fiddled with the computer for a long time, and it took us a full hour to finally check in, without ever knowing the reason why. The room facilities are dated and a bit worn out, and unlike newer hotels, there is no separate wet and dry area in the bathroom. We booked a twin room; it’s not very large, and we had to move the chair and round table out of the way to barely manage to lay open two large suitcases. You can catch a glimpse of the Tokyo Tower from the window. Also, there are far too few power outlets in the room—just one on the desk, one in the bathroom, and one by the TV cabinet. With two of us needing to charge our phones, power banks, and smartwatches, we had to take turns doing so.

The room was very small with three beds. Fortunately, when we transferred back from San Francisco, our luggage was checked through to the final destination, because there was no space to open a large suitcase in the room anyway. The location is excellent and very convenient for getting around. It's a quick trip from HND, and just a 3-minute walk right out of Shinagawa Station.

The location is excellent! Even though there were many guests checking in, everything was well-organized. I used the self-service check-in machine and encountered a minor issue, but a staff member promptly assisted me. It was quick, efficient, and friendly – really commendable! There's also an aquarium on the third floor, so if you have kids, you can go see the dolphin show. The pizza on the first floor is delicious. I'll definitely stay here again next time.

Great location right by the subway entrance, making it super convenient to get around.

The location is super convenient, right across the street from the subway exit. The room is on the smaller side—the triple room was actually just a standard room with an extra single spring cot squeezed in. On the plus side, the toiletries are from POLA, which is nice. Also, there's a really good ramen spot nearby!