The hygiene was terrible. The bed linens were visibly stained and dirty. When I asked for them to be changed, a male staff member came with a sheet and expected me to change it myself! I explained that the entire bed was dirty – sheets, duvet cover, and pillows – and asked if I could switch rooms. The front desk then gave me an even smaller room, which was unbelievable. This is the first time I've encountered such a situation where a hotel gives you a worse room after complaining. Later, I told them I didn't want to stay there tomorrow, as we had booked for four nights. Since it was very late, I planned to change rooms the next day. It seems they were worried we would leave, so they eventually gave me a larger room. The next morning, at 8 AM, they started calling to harass me to move rooms. Because of the dirty room issue, I was up until 3 AM and didn't get enough sleep, yet they called three times by 8 AM to rush me to switch. This is the worst hotel experience I've had in all my travels around the world. For a hotel costing over $300 a night, I don't expect luxury, but at least it should be clean and have basic service quality. Apart from its downtown location, this hotel has nothing but drawbacks. There are plenty of other clean hotels in the city center at a similar price point! Avoid this place!
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