Cleanliness: I was truly surprised when I first entered the room. It was clear that the room hadn't been properly cleaned; there were yellow stains on the toilet seat. It was disgusting. The shower walls were also covered in grime. I've traveled to Japan for business over 100 times in the past thirty years, and this situation is extremely rare. No wonder there are so few Japanese guests staying at this hotel – it speaks volumes about its local reputation.
Service: Almost all the staff were non-Japanese foreigners. They were not very polite, and their training seemed inadequate.
Location: The hotel's location is actually excellent. It's in Osaka, near Nakanoshima, in the Higobashi area, about one train stop from Umeda. It's a very central location, surrounded by large companies, part of the CBD. Because it faces a main road, unlike other business hotels where you open the window and see a wall opposite, the view is very open and clear.
Despite such a great location, the price isn't high, yet its rating on Japanese websites is only 3.6. What a shame.
Original TextTranslation provided by AI