MGM Grand Sanya

What an incredible night, it felt like all my previous trips to Sanya were wasted! I've stayed in plenty of five-star hotels around this area, but this was my first time at MGM. I brought my parents to Sanya, hoping they'd enjoy themselves since they're getting on in years, so I booked this full ocean-view suite. They were absolutely thrilled! The large balcony was perfect for photos and watching the sunrise – truly amazing. The service was exceptionally good, especially from Xiao Hu. He took care of us every step of the way, adding me on WeChat the day before to help with arrangements. Before our room was ready, he even arranged a temporary room for my parents to rest in. The suite included breakfast at the beachfront restaurant, and the à la carte options were incredibly exquisite. Originally, only two breakfasts were included, but Xiao Hu helped us get an extra one for free. The hotel also had a lot of lively activities in the evening.

We specifically chose MGM to celebrate my child's 12th birthday, and the hotel really went above and beyond! They prepared a cake, fruit, pastries, coconuts, and even a little lion stuffed animal and a towel cake. It was incredibly thoughtful. We stayed in a poolside room, and the water temperature was perfect; most of the pools are heated, which was great for the kids. The petting zoo was fantastic, my child went multiple times to play with the animals. Overall, MGM is highly recommended for families with children, offering plenty of kids' activities and a lively atmosphere. There are performances in the middle of the pool and a beach bar where you can enjoy the ocean view while listening to music. The service was excellent, and our butler was very warm and attentive. The breakfast was plentiful and delicious. All in all, it's a top-tier family-friendly hotel in Sanya. Awesome!

The hotel boasts beautiful scenery and comprehensive facilities, including a swimming pool and a kids' club, making it very family-friendly. Our room was clean and tidy. Most importantly, the room service was excellent – they went above and beyond to meet our needs, demonstrating great professionalism. They were always one step ahead, anticipating and arranging things for us in advance, which I truly appreciate! 🙏🙏🙏

This hotel booking was quite a saga. My first attempt was for 4 nights, but I was told there was no availability and I'd have to switch rooms mid-stay. So, I tried booking just 2 nights, hoping to extend, but they said only one night was possible, and we'd discuss the rest later. Once I checked in, I found the overall cleanliness to be decent, but the details in the bathroom were lacking. The faucet area wasn't great, and the toilet seat was crooked. There was no electric or automatic flush, it was all very 'basic', which I found quite… well. As for the double beds, the St. Regis Chengdu now has 1.5m beds, but MGM only offers 1.3m! Everything else was okay. Breakfast deserves a shout-out – it was better than other five-star hotels! It just felt like the reservations department's tone and booking process implied they were too busy. I decisively moved to the Marriott next door. Even before I checked in, their concierge had already contacted me and tried to accommodate my needs. The MGM concierge's response speed was so slow, it was almost as if there wasn't one. Plus, when I called, it was always a robot answering. Things did get delivered, but if you didn't articulate your requests perfectly, they wouldn't be met. Perhaps I'm being too detailed, but I hope the hotel takes this feedback seriously! The issue with children's breakfast costing 140 RMB should be changed! Kids are growing up so fast these days! Given MGM's strong background, they probably don't care about these minor reviews! The heated pool was a good temperature, but a bit small and not suitable for swimming. No welcome fruit either!

MGM Hotel provided excellent service from the moment we walked in. The staff were always smiling and very efficient. They were also incredibly helpful throughout our stay. The hotel's location is fantastic, situated in one of the best spots in Yalong Bay, and the beach is absolutely picturesque. We'll definitely be back for another vacation with our family!

Switched from Horizon Resort to MGM for our Yalong Bay trip, and even with lots of kids around, it felt more comfortable and less noisy overall. The room was fantastic, and the kids had a blast at the kids' club and with the mascot parade. My family also really enjoyed the beach and the pool. The hotel grounds are beautiful and shady. I'd definitely choose to stay here again next time!