Shangri-La Xi'an

Traveling to Xi'an with my child, we stayed at the Shangri-La Hotel. The surrounding area is very convenient for getting around by taxi or subway. For dining and shopping, you can head to Grand Metropolis. Prior to our arrival, Xiao Chen contacted us in advance and prepared slippers and toiletries for the child, as well as a welcome fruit platter. During our stay, all our requests were promptly met. We enjoyed both Chinese and Western breakfast options. The gym and heated pool were excellent, and the attendant at the swimming pool was particularly attentive. The quality of service expected from a 5-star hotel was fully demonstrated. Special thanks to Xiao Chen, Xiao Yang, and Xiao Zhang for their help to me and my family during our stay. I will definitely choose the Shangri-La Hotel again on my next visit to Xi'an.

Great location, convenient transportation, and excellent service. This is the best hotel in the heart of the high-tech zone.

Hygiene: The room was very clean and well-equipped with sanitary facilities. The surrounding environment is elegant and quiet, and it's close to the subway station. It's a quick subway ride to the Grand Tang Dynasty Everbright City. I recommend taking the subway; I took a taxi and it was very congested and took a long time. Everbright City is one of Xi'an's landmarks, and if you can, I recommend visiting. From the hotel, take the subway at Keji Road station to Big Wild Goose Pagoda station, and you're there. The fountains are beautiful and worth seeing!

Our stay at your hotel with my child left me with mixed feelings. The reception from the doorman and front desk staff was satisfactory, and the room service personnel were also warm and attentive. However, the room arrangement was a bit disappointing: the Ultraman-themed room we booked turned out to be a converted suite, with a locked door still present inside, which felt uncomfortable. According to the room service staff, all such themed rooms are designed this way. Furthermore, the hotel facilities were generally a bit old, and the bathroom drain was not very smooth. These factors led us to check out after just one night and move to another hotel. What puzzled me most was the communication experience after we left: the evening after checking out, I discovered my child's long johns and several new disposable underwear and socks had been left in the room. While the disposable items could be overlooked, the loss of my child's clothing concerned me. On the evening of January 1st, I called the hotel; the first time, no one answered, the second call was picked up and then hung up, and the third call was answered by a woman. After I explained the situation, she immediately asked for my phone number. I intended to finish saying "Could you please put them at the front desk once found, I'll pick them up soon" before providing my number, but she suddenly raised her voice and said with an agitated tone: "Could you please just give me your phone number first?!" I countered, "Can't I just express my request first?" She replied, "Okay," but the entire conversation made me feel that she was clearly annoyed. For a five-star hotel, such a service attitude was unexpected. The call should be recorded and can be verified. This was my first stay at a Shangri-La Group hotel, and in comparison, I have never encountered similar situations at Marriott, Crowne Plaza, or Hilton hotels. I hope your hotel can pay attention to service details, especially in improving customer communication. Given the check-in information, the hotel should be able to identify me. This review is solely based on the factual experience of this stay, and I hope the hotel focuses on problem improvement and staff training.

The coffee in the Shangri-La Hotel lobby is excellent, and the overall design style is consistent, grand, and elegant! The hotel's location is superb, offering convenient transportation. Plus, the breakfast selection is extensive!

I stayed here for a week on a business trip. Before I even arrived, the service manager, Sherry Gao Xianying, confirmed my needs multiple times, upgraded my room, and had everything ready. Knowing my work demands, the hotel even offered a complimentary day pass to the Executive Lounge, which was perfect for working over the weekend. Fresh fruit was delivered to my room daily, and the room service was incredibly warm and attentive, always happy to help with any request. The hotel's pool and gym facilities are also excellent, with hot tubs in the changing rooms for soaking and individual shower stalls.