Sheraton Saigon Grand Opera Hotel

The room was spacious, and the breakfast was delicious, especially the authentic pho. The location is excellent, within easy walking distance to everything. The hotel front desk staff were also quite courteous.

During our trip to Ho Chi Minh City, our child unfortunately fell ill, forcing my husband and I to cut our trip short and return home to care for them. I'm especially grateful to Trip.com and the hotel for understanding that our change of plans was due to unforeseen circumstances. They agreed to let us leave a day early and fully refunded the cost. This is exactly the kind of service I value most – human empathy can be more important than anything else, beyond just service quality or the age of facilities. It’s also why I consistently use Trip.com.

The hotel is beautiful, and the decorative paintings are very artistic. There's a young woman at the front desk who speaks Chinese. The breakfast is rich and features Vietnamese specialties. From the window, you can also enjoy a great view of the city.

Extremely dissatisfied! On the third and fourth day, I couldn't check in because of an urgent matter back home. My friend in Vietnam went to stay there for me in the evening, but they wouldn't let him, not even register him, claiming it was Vietnamese law! They even called a man, possibly the duty manager, and he also refused! Their attitude was absolutely terrible!! My friend suspects they were trying to extort a large tip! Five-star? Everyone needs to be very careful and clarify the registration process when checking in!

This was my third stay, and the quality of service from Marriott Bonvoy and Sheraton never disappoints! The Sheraton Saigon Hotel & Towers is right in the heart of Ho Chi Minh City, making it super convenient for getting around. The hotel is clean and well-equipped. Highly recommend!

The hotel's location is excellent, making it really convenient for dining and shopping. The facilities are relatively new, and the breakfast is quite extensive. My only minor complaint is that the service was almost *too* attentive – they kept knocking on the door and calling to deliver an activity notice. It might be better if they just slipped it under the door to avoid disturbing guests who might be resting.

The price was excellent, and the cleanliness and service were top-notch. Plus, it's right in the commercial district.