Kkhuanqiuhouaishanghaianqing
Jeju Nightmare Hotel - The Worst Service I've Ever Experienced in Hundreds of Hotels, False Advertising, All Staff Rude – AVOID AT ALL COSTS!
Overall Summary:
This hotel engages in severe false advertising, lacks basic amenities, has front desk staff who are irritable and cold, and a chaotic and unhelpful shuttle service. The location is completely misrepresented, and the surrounding environment is eerie and noisy. Throughout my stay, there was no sense of service awareness; communication was met with impatience and resistance. My entire travel and accommodation experience was a complete disaster, making it the worst hotel stay I've ever had.
Detailed Breakdown:
1. **Lack of Basic Amenities; Basic Toiletries Not Provided:**
* **Reason:** The room didn't come with toothbrushes. When I asked the front desk for one, the staff refused to provide it, telling me to buy one myself at the convenience store. They couldn't even guarantee the most basic standard amenities for a hotel stay.
2. **False Room Type Description; All Reasonable Requests Denied:**
* **Reason:** The Ctrip page clearly stated the room would have a 1.8-meter king-size bed, but in reality, there was only a 1.6-meter narrow bed. My request to change rooms was denied. Additionally, the hotel's promised breakfast was not provided. None of the online advertised content was honored.
3. **Front Desk Staff Were Rude and Aggressive in Speech and Behavior:**
* **Reason:** I simply took a few extra spare room cards, and the front desk loudly yelled at me in public, demanding that all cards be returned before checkout. They were completely impatient during the conversation and easily became agitated.
4. **Shuttle Management Was Chaotic; Staff Were Negligent and Deliberately Obstructive:**
* **Reason:** The posted shuttle departure time on the wall was 12:00 PM, but the front desk staff mistakenly thought it was 11:00 AM. After I showed them the sign to correct them, the front desk became angry and moved the sign, stating that reservations must be made one day in advance. My request to take the shuttle to pick up my mother was directly refused. They offered no pick-up/drop-off convenience and completely ignored guests' travel needs.
5. **Location Severely Misrepresented; Travel Costs Were Extremely High:**
* **Reason:** The platform indicated that a taxi ride to the city center would take only 12 minutes, but it's actually located in the suburbs. A one-way taxi ride took 40 minutes and cost over 30,000 Korean won, making transportation incredibly inconvenient.
6. **Shuttle Driver Was Indifferent and Unwilling to Offer Convenient Assistance:**
* **Reason:** The Korean driver dropped my mother off at a small train park in the suburbs, where there was no internet access and it would take 25 minutes to walk back to the hotel. I asked the driver to pick up my mother on his way back to the hotel, but he was very reluctant, claiming he wasn't a dedicated shuttle driver and unwilling to provide such a simple courtesy.
7. **Accommodations Were Eerie and Noisy, Severely Affecting Rest:**
* **Reason:** The hotel is located in a remote suburb. At night, there was a continuous loud croaking of frogs outside. The environment was desolate and eerie, with constant noise, making it impossible to get any peaceful rest.
Original TextTranslation provided by AI
