The flight was delayed, and we arrived at the hotel in the early hours of the morning. The receptionist had a sour face; if your answer didn't meet her expectations, she would roll her eyes and look at the male security guard standing next to her, who would then answer for her. Throughout the entire process, she just rolled her eyes, threw the mouse, and frantically typed on the keyboard when she couldn't find a word she didn't recognize. The male security guard had to explain to her what she wanted. Everyone was exhausted so late, and there was absolutely no service awareness or proper communication. The male security guard was quite good at communication, which prevented the check-in process from taking too long. However, the female receptionist didn't assign our two rooms to the same floor and only gave one room a key card for electricity. In the morning, when we went to eat in shifts, the power went out as soon as we removed the card, and the curtains opened automatically – very inconvenient. The family room for three people only had two mouthwash cups. The hotel, which opened in 2023, had very old facilities. Meals were paid for with meal tickets, not room cards. The birch sap for breakfast was already gone when we arrived at 8 am and hadn't been replenished even after half an hour. The only decent thing was the millet porridge. The hairdryer was broken; it had no buttons and just blew air as soon as it was plugged in. Without the air conditioning, the air quality in the room was poor, and with it on, it was extremely loud. There's an elevated highway outside the window, making it very noisy. I will never choose this store again.
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