Guest User
December 12, 2025
My stay at this hotel was, unfortunately, among the worst travel experiences I have ever had. I strongly advise anyone considering this place to read carefully before booking.
From the moment I entered the room, the hygiene issues were impossible to ignore. I found several small cockroaches, cockroach eggs, and even stains from dead insects on the ceiling and walls. The bedsheets and mattress had visible blood stains, and the pillows were dirty and brown. The chairs in the room were basically hollow—just cloth stretched over an empty frame. Even the inside door lock didn’t work, leaving me unable to secure the room properly.
The room itself was extremely small compared to the photos online. The basement room window would only open a finger’s width, making the space feel even more suffocating. When I raised concerns about the room size and the shocking level of uncleanliness, the dismissive response was, “It’s an economy room, what do you expect?” as if a lower price should mean accepting filth and health hazards.
Basic facilities were either missing or unusable. There was no kettle or iron in the room, and when I requested a kettle, they gave me a dirty, rusty one. The TV had no remote, no cable, and no channels. The room safe couldn’t be used because no code was provided. Even the reception area was disorganized and dirty.
Service issues were equally frustrating. On December 7th, my room card stopped working and I was locked out with all my belongings inside. Then, starting on the evening of December 8th, the water in both the toilet and shower completely stopped working. Despite reporting it, the only response I received was that “service will come tomorrow.” The issue wasn’t fixed overnight and continued well into the next day, lasting until the afternoon, meaning I spent many hours without basic water access.
On top of this, the pricing was unreliable and misleading. When I extended my stay, one staff member quoted me a certain price, but three days later I was suddenly told the price had doubled. When I questioned this huge increase, the response I received was essentially, “It’s not our problem,” with no explanation or accountability. This kind of behavior is completely unacceptable for any establishment.
Communication and management were also major problems. The night receptionist only spoke Russian, making it very difficult to resolve issues. To make matters worse, the reception is not even located in the same building as the listed hotel address, causing unnecessary confusion. Staff members constantly gave conflicting information, making it impossible to rely on anything they said. Their overall attitude came across as disorganized, impatient, unhygienic, and unprofessional.
Overall, this hotel failed in cleanliness, honesty, service, and basic hospitality. I cannot recommend it under any circumstances.
