Sheraton New York Times Square Hotel

Hotel is in an excellent location but checking in was a nightmare had to queue for over an hour. The lift system is atrocious. The system gives you a lift for your floor and then allocates that lift to everyone else. It takes ages for it to come and then everyone cannot get into the one lift and you start all over again. Could be waiting 30 mins plus for a lift. Everyone complaining about the lifts and sating that it’s the worst hotel because of it.

We were extremely disappointed with my recent stay at the Sheraton Times Square. On our second night, we experienced a major plumbing failure that caused sewage water to flood our bathroom. It was unhygienic, unsafe, and completely unacceptable for a hotel at this level. We reported the issue immediately to the front desk. While staff did move us to another room, it was noticeably smaller and on a lower floor, which felt more like a downgrade than a resolution. Considering the severity of the situation, we expected a more genuine attempt to make things right. The hotel only offered a credit for one night’s accommodation and nothing further for the distress, inconvenience, and—most importantly—our exposure to contaminated water in the room. The lack of meaningful compensation or follow-up was surprising and very disappointing. Unfortunately, this experience overshadowed what should have been a comfortable stay. I hope the hotel takes this feedback seriously and improves how it handles major maintenance issues and guest safety in the future.

worst service for Marriott member to charge for clock room to keep the luggage for 2 hours.

Bed is clean，location is awesome. But the attitude of the reception staff is sucks. They dont greet customer and dont even know how to smile. The lobby is very chaotic like flea market.

Breakfast are expensive there, buffet for USD 47