Sheraton New York Times Square Hotel

Unfriendly service at front desk. Lifts are very slow. Promised free bike rides but always unavailable. TV not working at all. No drinking water provided.

Very noisy air condition, bad attitude workers, very cold room, charges lot of extra money, they offer you $170, but it keeps going up, and it's almost around $300 OMG 👎👎👎

This hotel is a complete failure from top to bottom. Staying here feels like a social experiment to see how much nonsense a paying guest will tolerate before snapping. Check-in was a 3.5-hour endurance test, with lines wrapped around the lobby and staff offering absolutely nothing in the way of explanation, urgency, or basic competence. Then came the mystery “destination fee,” magically rebranded as a credit. If you charge me for it upfront, it’s not a credit — it’s a cash grab. The elevators were nonfunctional more often than not. Sometimes they arrived, sometimes they didn’t. Twice I had to use the service elevator and climb stairs, which was apparently part of the hotel’s definition of luxury. We had no hot water for two full days, and despite this circus of dysfunction, they still had the audacity to charge $6 per bag to store our luggage — because clearly they hadn’t extracted enough money already. This isn’t “New York attitude.” This is gross mismanagement, indifference, and open disrespect for guests. The staff act like your presence is the problem, the systems are broken, and no one cares. One of the most poorly run hotels I’ve ever encountered. Save your money, save your sanity, and stay literally anywhere else. Refund demanded.

Hotel is in an excellent location but checking in was a nightmare had to queue for over an hour. The lift system is atrocious. The system gives you a lift for your floor and then allocates that lift to everyone else. It takes ages for it to come and then everyone cannot get into the one lift and you start all over again. Could be waiting 30 mins plus for a lift. Everyone complaining about the lifts and sating that it’s the worst hotel because of it.