The Canvas Dubai - MGallery Hotel Collection Reviews

As a 5 Star Hotel, The Canvas is a decent one for its price. It's also a part of Accor Hotels, which I really liked, as Accor hasn't disappointed me in all my stays across most of its facilities. I booked an Executive King Room with Breakfast. I liked the interior around the hotel and inside the room. The room features an open-air bathtub which is really relaxing and it's also worth noting that they are generous with the complimentary goodies as well. 😉 I liked that I didn't have to request for anything upon arrival as the room is fully equipped, clean, and restocked properly. One thing I noticed though is that the air conditioning is not the best, I found myself sweating so bad during my sleep though I could've easily called for assistance but I'm still half asleep so I let it go. Pool is one of the main things for me whenever I check in. I visited the pool at 8AM (they mentioned upon checking in that it's from 8AM to 7PM and I planned to eat breakfast after a dip in the pool) but I felt dismayed about three main things: 1. It's not open, not even a single soul in the rooftop cleaning the area or preparing the pool. It is blocked with potted plants, barrier posts, tables and (ironically) a sign that says it opens at 8AM. If guests have been informed that it opens at 8AM then it should be open and functional by 8AM. I waited for a good 10 minutes but no one came to open it so I left. 2. The rooftop also converts to a bar at night so you can just imagine that the place is a mess in the morning, they should have someone clean it early in the morning or at least before the pool opens but again no one was there. 3. It didn't look like in the photos. There were a lot of things around that didn't looked like it belonged to a "rooftop pool/lounge" for me. It's (literally) A bar and A pool cramped altogether in such a small space where it doesn't even feel like it complements each other or even look relaxing in a way. There were 4-5 plastic reclining beds without a "bed"/foam padding and it's all dusty which could have been actually enough for me to just lay down and stay for awhile to wait until it opens but since it's dusty, I didn't even bother. The rest seems to me like trash from last night's party. Just for reference, Adagio Hotel (an Accor 4-star hotel) has Crate & Barrel for their sunbeds and towels. 🙈 Novotel (4-star hotel) and is also a part of Accor, also have a really nice rooftop pool/bar where you can relax without even the need of using the pool. It's nothing grand in there but it's already nice for me so I really do feel like this is a huge letdown for The Canvas which has a 5-star hotel rating. As for the continental breakfast, it's great as all the staff there were really attentive and hands on deck to assist everyone. They even offered a cake and party sparklers to one of the guest which is commendable as it shows that they care about their guests. They have a live egg station, salad bar, juice corner, meats, pastry, cold cuts, and fruits which is a standard but also complete and satisfactory. Overall, I'd still say that I've enjoyed my stay that I extended for another night. The hotel is decent and their rooms are nice. I'd come back or recommend this to my friends but personally, I would've liked it more if the rooftop pool is maintained properly. Thank you team and all the best for next time ☀️

Good hotel, friendly staff, well presented and reasonable.

Best hotel in the area. Service is top. Very wide choice of restaurants.

Perfect location in bur dubai , rooms are bigger , breakfast combination of indian and continental , value for money

The breakfast was great, though the rooms are old. The walls and furniture are scratched and it smells old.

Recommended for short stay, they have good service, clean rooms.

Neat and clean. Good response. Very special hospitality.near to zabeel park

Nice hotels with easy access to city and many shops and restaurants around. The prices are reasonable and worth it. Rooms are nice and spacious and clean

Worst service provided by them to us we were a couple i booked king executive room they gave me suite as king executive were full they are having ac problem over there i tried calling them no one responded so at that time i decided to check out by that time manager came and told they cannot redund as my booking is non refundable plus it was there fault that i was leaving this property still they were not acknowleding it. It was the worst experience of all time and its the worst 5 star hotel i dont recommend this hotel to anyone

Rooms and location are good, service need to improve, breakfast ok.

A very good stay as always... the staff is very friendly and courteous. The breakfast is delicious. It is great value for Dubai. However, the sauna/spa area was being repaired and could not be used, which made my stay less enjoyable.

this is confortable room, delicious morning breakfast, despite of a bit of messy. over all, great experince.

U won't regret to stay in this hotel. Their service was good and the room was amazing. Don't forget to bring bath balm and enjoy the bath

Excellent hotel spacious rooms and amazing food.