Tour was booked 4 days in advance with the promise of the hotel pick up time being confirmed the day before. No confirmation was received. I sent several messages on the Viator app to so called 'GR8WAY' which were not responded to. I called four times and only one call was answered.When I eventually managed to speak to someone at 'GR8WAY', I was told that the tour would be going ahead and not to worry and that the time would be confirmed within 30 minutes. Viator tried to contact 'GR8WAY' but could not reach them. Two hours later, I received a WhatsApp message informing me that my tour had been cancelled. The reason given was, "The Auschwitz Museum canceled many planned tours, including ours." I would strongly advise not to book through this company. It was not GR8 but an AWFUL WAY to plan an important part of our trip. There were additional costs to book the tour through our hotel. I would recommend that anyone looking to book a tour of Auschwitz avoid booking with this company and avoid the stress, hassle and additional costs during their trip.
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Tour was booked 4 days in advance with the promise of the hotel pick up time being confirmed the day before. No confirmation was received. I sent several messages on the Viator app to so called 'GR8WAY' which were not responded to. I called four times and only one call was answered.When I eventually managed to speak to someone at 'GR8WAY', I was told that the tour would be going ahead and not to worry and that the time would be confirmed within 30 minutes. Viator tried to contact 'GR8WAY' but could not reach them. Two hours later, I received a WhatsApp message informing me that my tour had been cancelled. The reason given was, "The Auschwitz Museum canceled many planned tours, including ours." I would strongly advise not to book through this company. It was not GR8 but an AWFUL WAY to plan an important part of our trip. There were additional costs to book the tour through our hotel. I would recommend that anyone looking to book a tour of Auschwitz avoid booking with this company and avoid the stress, hassle and additional costs during their trip.