Hotel near Laureles,Medellin20% of visitors choose this area
GGuest User2024.02.22
This is my second stay at this property. I really enjoyed my first stay and though this could be somewhere that I could book for longer than a week.
I booked a double room last time and enjoyed my stay this time I booked a single room but would not return.
The single room is a lot smaller than the double and I paid the same price as last time so value for money for this was not so great.
View is great, amenities good, no AC and it gets hot in the room. Decent breakfast and friendly staff.
The big issue for me on the last 2 nights was a club down the street playing music so loud that I could feel the bass 10 floors up and this went on until 4am. This was Monday and Tuesday night!
So hot room as can’t open the window with the music, fan on full, white noise from tv at full volume and ear plugs is not what I’m looking for.
I could not return if the bar continues like that. Previous stay no issues, first 5 nights no issues, but this is a big problem for me. I am so thankful I didn’t book the month I was contemplating and left after a week.
A double room without the noise at the right price I would return.
Hotel near El Poblado,Medellin80% of visitors choose this area
BBehnoosh2025.02.07
Excellent choice, fresh & trendy. Amazing view both from our room, roof top breakfast/bar area (mornings & evenings) also great view from hot tub & spa floor.
- Complimentary water
- Welcome non alcoholic drinks
- Complimentary 15mins massage for 1 person at the spa (we added it to a 45min massage which was great too)
- 8 mins walk to Santafe shopping mall (which has a grocery store underground)
- Fully loaded fridge & bar for paid items
- Buffet breakfast with variety of fresh fruits & hot soup & tons of options
- Attentive staff at breakfast & bar in the evenings
Special shout out to Tatiana & Andres & also a chef / staff from the kitchen who asked us if there's anything else we need when I was just looking around.
Hotel near El Poblado,Medellin80% of visitors choose this area
GGuest User2026.01.03
The location in Malina/El Poblado is, of course, excellent for any establishment. That being said, I felt that for its price range, this hotel was more style over substance. While everything is modern and designed to look elegant, the overall impression is rather cramped.
For example, the rooftop pool is very small. If there are 10 people there, it starts to get uncomfortable, unless you're looking for a party – but there are better hotels for that.
The room itself was very cramped, with limited counter space and a lack of storage. At least there was hot water! :-) It was also extremely noisy. You could hear TVs, music, voices, and singing from other rooms. And the ventilation system in the hallway hummed constantly, as if someone was vacuuming through the corridors non-stop.
Hotel near El Poblado,Medellin80% of visitors choose this area
AAna Balcar2023.07.21
The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
Hotel near El Poblado,Medellin80% of visitors choose this area
HHilble2025.08.13
I booked a deluxe room, which had a king size bed, AC, bathtub, shower and 2 lavatories. The room as you can see is spacious for the price range. Also has a small desk near the bed if you're bringing a laptop. The service was outstanding, very friendly staff! The place is right in front of Karol G's restaurant, in provenza and is surrounded by anything you may need, from convenience stores to bars and gift shops! Would book again!!
Hotel near El Poblado,Medellin80% of visitors choose this area
AAnonymous User2024.04.14
Actually, the location is a bit remote, which is tolerable, but the biggest problem is that the front desk English is not good, and there were very serious and basic errors in communication. The group was Spanish-speaking and I spoke English, which delayed things. I met two or three people and the communication was not smooth. I would not recommend it
Hotel near El Poblado,Medellin80% of visitors choose this area
AAnonymous User2024.09.01
The hotel is located in a safe location, el Pobalado. The suite is very spacious and has two bathrooms. The toiletries are changed every day. The staff is also very enthusiastic. The hotel's dinner is also good.
The parking entrance is a bit hard to find. Medellin is a mountain city and the hotel is also on the foot of the hill. I think the facilities and space are pretty good. I like it! Recommended, an Indonesian hotel chain.
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AAna BalcarThe Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
GGuest UserThe location in Malina/El Poblado is, of course, excellent for any establishment. That being said, I felt that for its price range, this hotel was more style over substance. While everything is modern and designed to look elegant, the overall impression is rather cramped.
For example, the rooftop pool is very small. If there are 10 people there, it starts to get uncomfortable, unless you're looking for a party – but there are better hotels for that.
The room itself was very cramped, with limited counter space and a lack of storage. At least there was hot water! :-) It was also extremely noisy. You could hear TVs, music, voices, and singing from other rooms. And the ventilation system in the hallway hummed constantly, as if someone was vacuuming through the corridors non-stop.
GGuest UserThis is my second stay at this property. I really enjoyed my first stay and though this could be somewhere that I could book for longer than a week.
I booked a double room last time and enjoyed my stay this time I booked a single room but would not return.
The single room is a lot smaller than the double and I paid the same price as last time so value for money for this was not so great.
View is great, amenities good, no AC and it gets hot in the room. Decent breakfast and friendly staff.
The big issue for me on the last 2 nights was a club down the street playing music so loud that I could feel the bass 10 floors up and this went on until 4am. This was Monday and Tuesday night!
So hot room as can’t open the window with the music, fan on full, white noise from tv at full volume and ear plugs is not what I’m looking for.
I could not return if the bar continues like that. Previous stay no issues, first 5 nights no issues, but this is a big problem for me. I am so thankful I didn’t book the month I was contemplating and left after a week.
A double room without the noise at the right price I would return.
GGuest UserDos inconvenientes el primero en el hotel me dijeron que la tarifa de tríp que pague, estaba errada en relación con la de hotel. En tríp la tarifa dice incluye tasas e impuestos y en el hotel decían que no. Lo cual generó incomodidad ya que fueron insistentes en esto.. Y en la madrugada 4 am hubo mucho ruido de la habitación continua.
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GGuest UserThe view from the hotel was amazing and was definitely the highlight of our stay. Unfortunately, several issues took away from the overall experience. There is no phone in the room, so every time we needed assistance we had to go up and down three flights of stairs to reception. When we went down to get the Wi-Fi code, the handwritten note was so unclear that we couldn’t connect and eventually gave up trying.
The toilet seat was completely loose, which was very uncomfortable and not ideal at all. We also had no hot water for our shower. Breakfast was extremely limited, with virtually no options available. We travel around the world and have stayed in many different places, and in our opinion this hotel is very overpriced for what it offers. The staff did try to make it up to us the next day, but since we were only staying one night, it didn’t really help. For the price we paid, we were expecting a true 5-star experience.
JjiticiOverall a great hotel, but one drawback is that there is no electric kettle
The room actually comes with a small kitchen with a sink and microwave, but it's of little use to me.
Shopping malls and supermarkets around are very convenient
However, the hotel entrance is in a shopping mall and is easy to miss. The driver I booked to pick up the airport couldn't find the entrance.
GGuest UserVery well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.
AAleja_8888The location is excellent, exactly in the middle of everything, walk distance to get the metro, many restaurants near by, 10 minutes walking to Provenza, easy to get to a a big super market where you can find all you need including clothes from Colombian brands.
They are very good to help you with everything you required. We got a tour with them to Guatapé as they suggest and was a really good experience.
The staff is so friendly and helpful, we didn’t have a metro card and they borrow us to used for all the time that we were in the hotel. They explained us where to go, timings, etc. in the place they have an easy metro map on the wall, that you can just see all the spots to visit in Medellin.
The place is very clean.
I’m very happy and for sure we will be back there when we come to Medellin again.
GGuest UserThe service was warm and efficient, and they checked me in quickly before showing me to the room and taking the time to explain how everything in the room worked. The location is excellent if you are looking to explore the lively area nearby, so that was a big plus for me. It is near public transport as well, so overall I would say it is in a very convenient location. Beware of the rooftop bar if you are trying to get to sleep early, so I would suggest asking for a room on a lower floor if you want a really good night's sleep.
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