We stayed in a Deluxe Twin Room for 3 adults, which featured 2 single beds and 1 comfortable sofa bed. The hotel is directly adjacent to JR Kumamoto Station via a covered walkway, making transit incredibly easy. Since we drove, transporting our luggage was a breeze; the underground parking at the Amu Plaza mall features an elevator that goes directly up to the hotel lobby on the 9th floor. The hotel rooms themselves are located on the 10th to 12th floors. Having direct access to the Amu Plaza mall right below us was incredibly convenient for fashion shopping, dining, and picking up souvenirs. Parking costs a very reasonable ¥1,000 JPY per night for hotel guests. We also loved the bathroom design—the toilet and the shower/bathtub wet room are completely separated into independent rooms, allowing us to use the facilities simultaneously with total privacy. The washbasin is also conveniently placed in a separate dry vanity area outside. This hotel is highly recommended for its exceptional comfort, shopping, and convenience!
An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride.
The reception staff are courteous and attentive.
Essential items can be collected on the ground floor.
The room was on the very top floor.
The beds are large. The cleaning service is excellent, with towels changed daily.
Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so.
At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.
The hotel's location is excellent. It's about a 10-minute walk from the Kumamoto Bus Terminal after taking a bus from Fukuoka. The commercial district, Kumamoto tram, and Kumamoto Castle are all nearby and easily accessible on foot. The hygiene is impeccable; you even take off your shoes upon entering the lobby, storing them in shoe lockers on the first floor. The front desk service was superb. We stayed for three nights and changed rooms once, and they immediately allowed us to check in, without making us wait until 3 PM. When we looked lost outside, they promptly provided us with a map, suggestions, and directions. The deluxe twin room, a Japanese-style room, is quite spacious by Japanese standards and elegantly decorated. The washing area, shower, and toilet are three separate, independent spaces. The onsen (hot spring) on the 11th floor is also very clean, with a pleasant environment. Afterward, there are free ice pops and a relaxation area. Free ramen is served at 9:30 PM, which was also delicious. There's free coffee on the first floor, and the breakfast is abundant and exquisite, with a high 'eatability' factor. All in all, I hope to have the chance to stay here again.
Location is very good, walking distance to the shopping streets.
We had everything we need from the amenities area.
Breakfast is very good range, and most important YUMMY! The staffs at the breakfast area were very friendly and helpful too, they even helped my son (5yr old) with his drink he wants 🥰
We loved the bath, face and hand towels that are used in the hotel. They feel so soft to the skin!
Location was convenient to reach tourist spots. Room was comfortable, with daily cleanup service. Staff were hospitable, albeit a little robotic (aka just doing their job). They also provide a free Kumamoto postcard and mailing services. Private parking was available at 1,300 yen per day. Carpark staff were professional and more genuine. The elevator style parking lot was interesting. The breakfast spread was of good variety and had small changes everyday, so it’s not boring. However, the staff strictly enforced the food retrieval timings, so better to go early and plate the food you want before they remove the food trays.
Excellent stay in Kumamoto! The hotel was clean, modern, and very comfortable. The room was well-maintained and surprisingly spacious, with all the amenities needed for a relaxing stay. The staff were friendly, welcoming, and always ready to assist with any questions.
The location was convenient, with easy access to public transportation, restaurants, and popular attractions. Check-in and check-out were smooth and efficient, making the overall experience hassle-free.
Great value for money and one of the highlights of our trip to Kumamoto. I would happily stay here again and highly recommend it to anyone visiting the city.
JAL's service really deserves a thumbs up; many Chinese service industries could learn from them. My earring fell into the sink, and I'd pretty much given up hope. But the lady at the front desk and a gentleman went to great lengths to help me find it. I'm so grateful!
Kurokawa onsen was the highlight of my trip to Kyushu. So I splurged on this accomodation. I chose a room with river view and it was the best decision. Love the stay so much.
Staffs were lovely and helpful. They speak good English and Mandarin. Lobby was spacious. Plenty of spaces to chill and chat as a family.
The onsens were abundance to choose from.
Breakfast was awesome, so was dinner.
We got the room with 2 beds and 2 futons. We all enjoyed our stay so much
This hotel is really nice and conveniently located right on top of Sakura Machi mall, so there are plenty of food options and shops for shopping.
Right across the street is a pedestrian street, which is great for walking around. It’s not too crowded, so the atmosphere is quite relaxed.
There’s also a major bus stop right downstairs, which makes it super convenient—especially if you don’t have a car. If you’re traveling between cities, this is likely a main stop you’ll pass through.
For those who drive, you can find parking nearby. The hotel may offer parking discounts at certain locations, but I’m not entirely sure which ones.
The hotel itself is beautiful, modern, and smells really nice—feels new and well-maintained. Amenities are quite complete as well.
The bed and pillows were just okay, slightly leaning towards the uncomfortable side. However, the bathroom is excellent, with a separate standing shower and a small bathtub. The room I got was also quite cute, with a small sofa area, which was a nice touch.
Right on a lively street, it's great! Perfect for a stroll or doing anything else. There's also a constant flow of people. Games, snacks, izakayas, and a convenience store are all downstairs. The service is also very sweet.
Environment: 👌
Service: 👌
Hygiene: 👌
Facilities: 👌
Amazing
1018 reviews
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GGuest UserHaving lived in Japan for over ten years, I have to commend this hotel. It far exceeded my expectations.
1. Right outside the door is the largest local bus terminal, making it incredibly convenient to get to the airport, Aso, Amakusa, and Fukuoka.
2. The price is half or even less than half of surrounding hotels. I originally had no expectations, thinking it would just be a cheap place to crash.
3. While the hallway decor looks a bit dated, it perfectly aligns with the MUJI団地 (housing complex) design philosophy. You even use a traditional key to open the door.
4. Although the room has an old-style Japanese business hotel decor, it's exceptionally clean and very spacious. The room design is well-thought-out, making it comfortable and secure to use.
5. Both check-in and check-out at the front desk were handled with meticulous care and polite, professional service. This is something even much more expensive hotels I've stayed at elsewhere often fail to deliver.
6. I stayed here for five consecutive nights and had a great experience. I would definitely choose this hotel again for future family trips.
GGuest UserAs the first stop of my birthday trip, I chose Aso. Having previously worked as a hotel management professional, I had high expectations for the hotel’s facilities and services. My stay at Kakuman Hotel, along with my traveling companions, was thoroughly enjoyable—from check-in to the overall amenities, everything exceeded our satisfaction. The staff we encountered were exceptionally friendly, whether at the front desk or in the restaurant. Additionally, experiencing hot springs for the first time left us feeling deeply relaxed. Thank you to Kakuman Hotel for adding color to my journey.🙏🏼
While every aspect was highly satisfying, there was a minor shortcoming: the majority of diners in the restaurant were Korean tourists. On my second night, a small incident occurred during dinner. The server assigned me a seat where only tableware and a departure-time notice were placed. After I retrieved my food, I found three Korean guests (two elderly individuals and a middle-aged man) preparing to sit there. I was confused whether I had taken the wrong seat or if there was another reason, so I asked the guests. Unexpectedly, the man loudly called over the female server who had arranged the seat and sharply questioned her in Japanese. The server later found me the correct seat, which was at the table adjacent to the three guests. I felt deeply sorry for the female server being unjustly scolded, and I also did not understand why the Korean man needed to accuse her in such a loud tone—I would have been happy to apologize for my misunderstanding.
Regarding the above incident, I would like to offer a suggestion: the tables in the restaurant are each equipped with a bucket of tableware and wet wipes, but there are no numbers or markers to identify the assigned seats. Guests can only rely on placing their own items or memory to remember their seats. I believe I am not the only one who has encountered a similar issue, and the hotel may consider adding markers to each table to make it easier for guests to recognize their assigned seats.
GGuest UserLocation is very good, walking distance to the shopping streets.
We had everything we need from the amenities area.
Breakfast is very good range, and most important YUMMY! The staffs at the breakfast area were very friendly and helpful too, they even helped my son (5yr old) with his drink he wants 🥰
We loved the bath, face and hand towels that are used in the hotel. They feel so soft to the skin!
MMingminnnnThe hotel is conveniently located near the city center, with shopping right downstairs. The triple room we stayed in was a decent size, but the bathroom drain had a really unpleasant, garlicky smell that I absolutely disliked. The public bath was a bit chaotic and not a hot spring; it had a strong bleach odor. You get what you pay for, I guess. The hotel's partner parking next door had a height limit, and the other partner lots were too far and not much cheaper. The next day, I just parked in the non-partner lot across the street, which was only about 200 yen more for the night.
HHJHKPros- spacious villa, quality bedding and large private indoor onsen( see picture 13). We also like the public outdoor onsen in the sister ryokan nearby. There is a little cafe there you can buy drinks and coffee, run by an adorable old couple, very nice and polite. We spent a lot of time there just chilling and listening to the music.
Cons-
Living room: we were only able to book the western style villa as it’s a little last minute trip. The living room is basic, bland, with sofa, instead or tatami. Our room 512 is next to the car park. Parking lot in front of your main door is not very pleasant.
Food : just soso. Nothing extraordinary. See picture. No horse sashimi, the presentation of the steak is really ordinary - disappointing. Perhaps because we had such an amazing meals in the previous ryokan this became a massive letdown.
Dinner served in a large public dining room, lack of the privacy and intimacy ther ryokan provide ( we had private dining room in another ryokan 野之花during this trip). I got to see other couples but also feeling like we are being watched.
Service- served by young people, not much attentiveness you would expect in traditional ryokan, lack of the warmth and ritual.
Reception- 3 star at best. A basic room with uncomfortable chair while you wait to be checked in. We arrived around 2:30pm, and was told that check in can only start at 3pm, and please wait. So we sat at the hard chair and forced to watch the promotional video until 3pm.
Conclusion - 3.5 star ryokan, not the most exciting or exclusive villa we have stayed. Maybe it would get better once the trees grow thicker and staff better trained. The sister Ryokan nearby has better feel of environment and feels more established.
GGuess guestGreat, near to JR station. For the price we paid ~15k JPY compared to 6k/night hotel, service provided by the 6k hotel better than it. This hotel has no onsen. the bathroom only provided 1 sanitary bag and never replace and clean it after 1st day compared to the cheaper hotel gave 4 bags. bathroom ventilation not so good, almost suffocated with vapours when shower+Dusty ventilation filter film. Complimentary 2bottles of water for each night stay but ended up only replace 1 bottle for us. Breakfast wide selection and high quality but everyday same, so if u stay longer better don’t take their breakfast. 2 out of 4days long waiting to be seated, bcoz no one at the reception. Beyond this, some lobby receptionists were fluent in English and ready to help was a top notch. I have a good sleep in this hotel. For 4 nights stay can pick any day u like to have 1 free cleaning service, this was great. Anyhow, thank you for serving.
LLena KerWe stayed in a Deluxe Twin Room for 3 adults, which featured 2 single beds and 1 comfortable sofa bed. The hotel is directly adjacent to JR Kumamoto Station via a covered walkway, making transit incredibly easy. Since we drove, transporting our luggage was a breeze; the underground parking at the Amu Plaza mall features an elevator that goes directly up to the hotel lobby on the 9th floor. The hotel rooms themselves are located on the 10th to 12th floors. Having direct access to the Amu Plaza mall right below us was incredibly convenient for fashion shopping, dining, and picking up souvenirs. Parking costs a very reasonable ¥1,000 JPY per night for hotel guests. We also loved the bathroom design—the toilet and the shower/bathtub wet room are completely separated into independent rooms, allowing us to use the facilities simultaneously with total privacy. The washbasin is also conveniently placed in a separate dry vanity area outside. This hotel is highly recommended for its exceptional comfort, shopping, and convenience!
MMaggic✨An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride.
The reception staff are courteous and attentive.
Essential items can be collected on the ground floor.
The room was on the very top floor.
The beds are large. The cleaning service is excellent, with towels changed daily.
Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so.
At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.
LLei,taoOverall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.
Lluv travelingStayed one night at Fairfield by Marriott Kumamoto Aso and it was a peaceful, refreshing stop during my Kyushu trip.
The hotel is set near the beautiful Mount Aso area, surrounded by nature — a perfect contrast to the city. Waking up to the fresh air and quiet atmosphere was honestly one of the highlights.
The room was clean, modern, and minimalist, with everything thoughtfully designed for comfort. While it’s not a luxury resort, it delivers exactly what you need: a relaxing, no-fuss stay with great quality.
The shared lounge space was a nice touch — spacious, cozy, and ideal for unwinding or grabbing a quick bite.
One thing to note: there’s no on-site restaurant, so it’s best to plan meals in advance or explore nearby local spots.
Overall, it’s a great choice if you’re looking for a calm, scenic stay near Aso. Perfect for a short getaway or a stopover while exploring Kumamoto.
Would definitely recommend for nature lovers and road trip travelers.
How much is the average rate for hotels with Breakfast in Kumamoto Prefecture?
For hotels with Breakfast in Kumamoto Prefecture, the average price on weekdays is SEK 2,205, and the average price on weekends (Friday–Saturday) is SEK 2,398.
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