Posted on Jul 3, 2026
JenJen KiwiBerryWe stayed in a 2 queen bed room for a night. The room is clean and comfortable. The location is perfect and just a walking distance to Empire Hextar Mall. I liked the atmosphere here. Amazing pool view and the sunrise view.
Show More
Price per night from:MYR 82
Posted on Aug 31, 2026|Deluxe Room
Wayhidah UsopOverall, it's okay. Breakfast was varied and delicious. Even though it's an older hotel, it's still decent. It's near the Shah Alam mosque and next to a shopping complex. There are many dining options, including food trucks in the residential area behind the hotel.
Show More
Price per night from:MYR 181
Posted on Sep 13, 2026|Deluxe Twin room
Anonymous UserTook almost an hour to get my box of tissues I requested over the phone. I had to go down to the concierge to ask for it. Service was so so. Nothing to shout out about. Room was clean and comfortable though.
Show More
Price per night from:MYR 241
Posted on Aug 24, 2026|Double Room
Anonymous UserThe corridor had cigarette smell, which made the stay uncomfortable. The front desk service was also disappointing. I only asked to borrow a pen and some paper, but instead of simply assisting me, the staff questioned me about why I needed them. I found the attitude rather impolite and unwelcoming. Hopefully, the hotel can improve both the cleanliness of the common areas and the professionalism of the front desk staff.
Show More
Price per night from:MYR 77
Posted on Jan 24, 2026|Deluxe Studio
Ashikin FadzilThe unit itself is clean and fully furnished, which I appreciate. However, there are several serious issues that the owner should address before accepting future guests.
1. Air-conditioning issue (major concern)
Please ensure the air-conditioner is properly fixed before hosting guests. During our stay, the unit became extremely hot, especially at night and even worse after sunrise. I was travelling with my elderly parents, and it was honestly uncomfortable and distressing to see them sweating while trying to sleep. This is not a minor inconvenience, it significantly affected our stay.
2. Inadequate cooling for unit size
The unit is spacious, even IF the air-conditioner had been working, one small AC unit is clearly insufficient to cool the entire space. With the AC not functioning properly, the situation became unbearable.
3. Serious bathroom privacy and safety issues
Both bathrooms have critical privacy concerns. One bathroom has a floor-to-ceiling frosted glass window, but one panel has lost its frosting, creating a large clear section where anyone could see someone showering.
The second bathroom has a large unfrosted window near the top, facing the hallway. I personally checked from outside, and it is possible to see clearly into the bathroom.
This is a serious safety and privacy issue, not a cosmetic flaw. These problems should be fixed immediately before allowing any other guests to stay.
4. Deposit amount and payment method
The security deposit is very high, almost equivalent to the rental cost, which already feels unreasonable. What made it worse is that the deposit was required to be transferred outside the booking platform via WhatsApp. The full check-in guide was only release after transfer is made.
One of the main reasons people use trusted platforms like Trip, Agoda, Booking or similar services is for safety and protection on both sides. I had already paid in full through the platform, and all my personal details were available there. Being pressured to transfer a large deposit outside the platform puts guests at unnecessary risk and defeats the purpose of using a secure booking system.
I hope the owner takes this feedback seriously as an opportunity to improve, rather than dismissing it. With proper fixes and more transparent practices, this unit has potential but in its current condition, the experience was disappointing.
Show More
Price per night from:MYR 116
Posted on Sep 20, 2026|Superior King
Guest UserPls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL!
The problems started from the moment I arrived.
During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in.
I had to wait around 7 mins just for what should have been a simple check-in.
After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse.
My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor.
The room was dirty & messy, which completely ruined my mood.
I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt.
When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception.
When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened.
At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times.
After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it.
Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine.
I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.”
The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor.
Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell.
The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept.
What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained.
This was honestly one of the worst hotel stays I have ever experienced.
Show More
Price per night from:MYR 161
Posted on Sep 6, 2026|Twin Guestroom
Anonymous UserStellar hotel, lives up to its Hilton name! Everything was good, except the soundproofing which was bad as I could hear roadside noise (bikes zooming) in the middle of the night.
Had a slight hiccup with the key card while checking in, but was quickly settled as the concierge even accompanied us upstairs to make sure it worked perfectly!
Thank you and will make another trip there again soon.
Show More
Price per night from:MYR 316
Posted on Aug 20, 2026|Studio Premier
よーこかかI chose this hotel because there was a concert nearby. The staff and the receptionists were very kind and helpful, which was great. However, it was further from the concert venue than I expected, and I had to use Grab to get there. It was also a bit disappointing that there wasn't a washing machine, as I was hoping for one.
Show More
Price per night from:MYR 330
Posted on Sep 1, 2026|Superior Double Room
Fydaus BahadorSatisfied because it's close to the mall... lots of advantages with various access options... comfortable room...
Show More
Price per night from:MYR 153
Posted on Apr 13, 2026|Executive Twin Studio
Ivy Sarah ChooI had a nice stay at Resort Suites at Bandar Sunway. The room was big and spacious, which made the stay comfortable and good value for money.
The location is also very convenient, just a short walk to Sunway Pyramid Mall and nearby attractions, which made everything easy to access.
However, the walls are quite thin, so noise from сосед rooms and the corridor can be heard quite easily, especially at night.
Overall, still a pleasant stay for the price—great location and space, but light sleepers may find the noise a bit disruptive.
Show More
Price per night from:MYR 204