Excellent service. The internet didn't work at all on the first day, so we were moved to a room with a better connection (from the 7th to the 2nd floor). The staff is very responsive and always ready to help.
Breakfast is a buffet: boiled eggs, scrambled eggs, sausages, beans, bread, tomatoes, cucumbers, cheese, salami, two types of cereal, two juices, tea, and coffee. They also make flatbreads with cheese and herbs. The first couple of days are great, but then you get tired of it because the main dishes don't change at all, it's always the same. I think some variety would be nice.
The cleaning service is simply excellent! We fly often, usually staying in five-star hotels, and frankly, the cleaning here was truly amazing, a level above many other places. They clean every day.
The rooms are a little dated, but everything you need is there, and, as I mentioned above, they're really clean. The only thing is, you can't walk barefoot on the floor, but otherwise, everything is great.
My only dissapointment was that I didn't book longer. Originally I booked two other hotels for 4 nights before moving here for my final night in Beirut. All were almost equally priced, however, the difference in standards was vast. Napoleon hotel was by far the best. The reception staff were the most professional, well-mannered, efficient and best dressed. The room was the largest by far, including the bed, and had more amenities and newer appliances. The bathroom seemed almost new and was very large, and a bonus addition was the 8th floor balcony. I have no complaints, the only less notbale features were the broken hairdryer, the water taking around 5 minutes to heat and the wifi was a little slow, however, even with these small issues, it was by far the best hotel for the price paid that I stayed at in Lebanon, and I can thoroughly recommend it to all.
A good hotel to have a break from sightseeing and night life. A lot of places around to have a breakfast or snack.
Close to Hamra street
The staff is helpful in almost all aspects
Had a bad luck while going to empty bar on rooftop which actually should be a good place to hang out in the hotel
The Lancaster Hotel has always been great, with good customer service, location, hygiene, etc. It has always been my first choice for business trips to Beirut. However, I am very grateful for the thoughtfulness of the customer service staff and the timely response of the front desk during this stay, including the room change. Only the bathroom facilities after the room change were a little unsatisfactory, and the other feelings were almost perfect.
Centrally located in Hamra District, supermarkets and restaurants around. The service is average adequate , the place is clean and the Wi-Fi work. Normally for the price I would recommend a short stay. There are many hotels in the hamlet this trip with different standard. I will say this one is above average.
The first time I stayed, I felt very good, especially the bathroom, the facilities are complete, there is hot water up, this is rare in hotels of the same level in Lebanon, wooden floor, big bed, socket internationalization, very convenient next time I will choose 👍
Adding a few more points to my previous review.
On the morning of my departure, after breakfast, a lady from the restaurant asked me to fill out a survey. I rated the food variety a 7, indicating I wasn't fully satisfied. She then prompted me to specify what I'd like to eat, so I wrote down fried rice and fried noodles. She mentioned that they could actually inform the kitchen to prepare it fresh for me. This genuinely impressed me; the service here is truly exceptional. What a shame it would have to be for a future visit!
One more tip: In Lebanon, there's generally no need to exchange for Lebanese Pounds. Almost all establishments accept US dollars, and often at a more favorable exchange rate than dedicated currency exchange booths.
One peculiar observation: when using Uber in Lebanon, drivers frequently demand an additional fee on top of the app's quoted price. I've sometimes refused and opted to re-book or find another ride, but there are instances when finding a taxi is difficult, and I've had to reluctantly agree to the surcharge.
The hotel I stayed in several years ago, because the economic situation is depressed, the service is slightly worse than before... But the room is still very clean, and the location of the hotel is OK. Breakfast is not good.
Very Good
39 reviews
8.5/10
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7,9/10
Good
DDilshad QadrIt was good, staff was very friendly ,location is good , rooms was clean
AAyaoxyThe hotel I stayed in several years ago, because the economic situation is depressed, the service is slightly worse than before... But the room is still very clean, and the location of the hotel is OK. Breakfast is not good.
GGuest UserMy only dissapointment was that I didn't book longer. Originally I booked two other hotels for 4 nights before moving here for my final night in Beirut. All were almost equally priced, however, the difference in standards was vast. Napoleon hotel was by far the best. The reception staff were the most professional, well-mannered, efficient and best dressed. The room was the largest by far, including the bed, and had more amenities and newer appliances. The bathroom seemed almost new and was very large, and a bonus addition was the 8th floor balcony. I have no complaints, the only less notbale features were the broken hairdryer, the water taking around 5 minutes to heat and the wifi was a little slow, however, even with these small issues, it was by far the best hotel for the price paid that I stayed at in Lebanon, and I can thoroughly recommend it to all.
Xxiongj05Very good, costly performance. Very close to Pigeon Rock attractions, easy to go out! Breakfast service is offered and the waiters are very considerate. They will accompany you throughout your stay! I would stay here again next time!
YYury_TsioltaA good hotel to have a break from sightseeing and night life. A lot of places around to have a breakfast or snack.
Close to Hamra street
The staff is helpful in almost all aspects
Had a bad luck while going to empty bar on rooftop which actually should be a good place to hang out in the hotel
GGee88The hotel is beautiful, clean and the location is very central. However the indoor pool in the spa was being emptied in the middle of the day when we tried to use it. Service around the outdoor pool was bit slack for the prices you are paying. However the biggest problem was parking. Felt like we were being taken on a ride, we were told that a full day parking was $25 which we paid, despite the fact that is a really extortinate price for the area, however at the end of our stay we were told that the $25 covers 8 hours only so we were charged twice and extra $9 for an additional three hours stay. So in total we paid $59 for around 20hours of parking which sounds extreme, not to mention the rude way we’re asked to pay. It was the experience I was hoping for, I am unlikely to go back, which is a shame because it is such a historical and beautiful hotel.
GGuest User⭐⭐⭐⭐⭐ 10/10 Exceptional Stay — Highly Recommended!
I had an absolutely amazing stay.
The room was spotless, the corners were perfectly clean, and the floor was shining the moment I walked in. The bed was very comfortable and the whole room felt fresh, well-maintained, and welcoming.
The staff were extremely friendly, helpful, and professional, making the entire experience smooth from check-in to check-out.
The toilets were very tidy, clean, and organized, which added a lot to the comfort of the stay.
The hotel is safe, quiet, and in the best location in Hamra, just steps away from AUBMC, restaurants, and all main attractions.
Great value, great service, and truly exceptional cleanliness.
Honestly, a 10/10 stay. I highly recommend it and will definitely choose it again.
KKatrin DRecommended. Rooms are a little bit twisted but quite decent. Beach area. There are several pools, you can swim in the sea, there are equipped descents, good sea near the hotel. Of all hotels with islands this hotel has the best price. We had fruit, water, tea, coffee, sweets in our room. We didn't take breakfast.
SSpringfieldThe first time I stayed, I felt very good, especially the bathroom, the facilities are complete, there is hot water up, this is rare in hotels of the same level in Lebanon, wooden floor, big bed, socket internationalization, very convenient next time I will choose 👍
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