Surabaya is a lot of fun, and this hotel is fantastic! The service is excellent, even better than some five-star hotels I've stayed at back home. They even helped me with my luggage, which was a nice touch. The staff are friendly, and the rooms are spacious and quite clean for Surabaya standards.
Room was comfy, clean, and smelled nice when I walked in. Big smart TV, Amenities were all there, nothing missing.
There’s a bathtub which you can use to relax while watching tv, and the view from the room was spectacular. Bed was big and comfortable.
Staff were friendly and helpful, everything went smoothly. Would definitely stay here again.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
WWzishan2026.02.20
The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.
Hotel near Sukolilo,Sukolilo16.7% of visitors choose this area
GGuest User2026.04.13
I stayed one night at this hotel, and for 300k, I thought the room was spacious. However, the sheets were dull and stained, and the building seemed old and hadn't been renovated in a long time, with dust everywhere. The window was open, and the AC wasn't cold. The bathroom was tiny, and the balcony was dirty. They only provided one pair of slippers. The Wi-Fi for the TV kept cutting out. I got a room at the very end, and it was super noisy at night because it was near a storage area. When I went to check out, the door handle was stuck, and I couldn't close it. Luckily, I was checking out anyway.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
AAnonymous User2026.05.31
The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza.
The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.
Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.
Our stay at Ciputra was wonderful. Fantastic location adjoining the Ciputra mall with many great restaurants nearby. Thank you to all of the fine professional staff that accompanied the very well appointed room and hotel facilities. The room was beautifully furnished, lovely comfortable bed, large bathroom along with a bathtub with great view. Room was quiet with pleasant views over Surabaya. Executive lounge/bar on 8th floor is a quite area with well appointed bar. The cool pool and jacuzzi on 22nd floor was special with a 270 degree vista over Surabaya city, extra gorgeous during sunset. Restaurant for breakfast had a delicious array of both western and Indonesian dishes in a colorful and fresh ambience. Special thanks to Alicia at reception whom communicated well and passed on the delicious gift for sevice recovery of our lift mishap. Just a slight improvement would be to improve the lighting in the car parking area as very dim and dreary at night.
The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.
Hotel near Tunjungan,Tegalsari33.3% of visitors choose this area
Rryancwc2025.12.03
I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!
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GGuest UserHotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.
AAnonymous UserThe room is nice, and the hotel offer a photoshoot family, and we had a photo printed with us. The facilities is good. The staff is really helpful. Thank you
LLysanderdennisMy first experience stay here, it is good hotel,despite it’s quite old hotel,only the gym facility didn’t meet my expectation
Services are great!
GGuest UserA very good vintage hotel in Surabaya Old Tiown. Loca yes just across Taman Sejarah and near Jembatan Merah.
The service is excellent, when I got a warm welcoming letter and a plate of chocolate cake.
GGuest UserRoom is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.
FFirzahardynOne of the good hotels to try. Because there are many strategic places that sell cheap food and sungi because the location is in the middle of housing. The weather is cool and there is also a swimming pool. Suitable for families and couples for weekends or long holidays
MMiyalvtuzheA truly excellent hotel.
The environment is stunning. I had expected rain for my trip, but the weather turned out to be perfect, and I got to see some beautiful scenery.
The hotel has a pool, which is fantastic for anyone who loves to swim. I was on a business trip, so unfortunately, I didn't have time to enjoy it.
The staff's service attitude was exceptional. What impressed me most was that every morning at breakfast, they remembered my name when they saw me.
It was a wonderful stay, and I'll definitely be back here the next time I visit Surabaya.
Breakfast was also delicious.
WWong Hoe YenIncredible hotel. Very aesthetic deco right from its entrance to the open air lobby and the spacious very well facilitated room. The restaurant food is great too! Facing the sea overlooking Bali. You can’t go wrong with this hotel!
BBudingbabalaixiThis is a new hotel, and the environment is quite good. The breakfast selection is also pretty diverse. There are many restaurants nearby, and it feels like it's located in a new urban area. I'd consider staying here again next time. Everything else was fine.
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