Hotels With Pools in Hainan, China

Hotels With Pools in Hainan, China

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Top Hotels With Pools - Hainan

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Top Reviewed
Hotel near Dadonghai Beach/Luhuitou Square/Serenity Coast,Sanya 14.6% of visitors choose this area
GGuest User 2026.02.19
ใ€ŠThank you Haiting for a wonderful Chinese New Year in Sanyaใ€‹ March's spring breeze warms the shore, As the new year arrives, good fortune pours. Past joys blend with the warm sun's rays, Years of splendor reflect in the bright waves. Filled with gratitude, my heart expands, Thanks flow freely, like tides across the sands. The vast sea and sky we share with glee, Laughter in the courtyard, peaceful and free. Special thanks to Xiao Wei from the restaurant (100 likes!), KK at the front desk, and Zhi who was at the front desk on New Year's Eve and the first day of the New Year. The service was thoughtful, and there were so many Russian guests! ๐Ÿ‘๐Ÿ‘ Service: Enthusiastic and considerate of guests.
Very Good
4519 reviews
9.3/10
Price from
โ‚ฌ39
per nignt
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Hotel near Ocean Flower Island,Danzhou 70.3% of visitors choose this area
GGuest User 2026.01.29
This hotel is perfectly located! Just a few steps downstairs, you'll find a lively food street, a supermarket, and even a McDonald's. In the evening, it's a short walk to see the light show or visit the wedding manor. Everything you need for eating, shopping, and entertainment is right here, no need to venture far at all.
Very Good
2501 reviews
9.2/10
Price from
โ‚ฌ83
per nignt
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Hotel near Ocean Flower Island,Danzhou 70.3% of visitors choose this area
GGuest User 2026.02.19
The room was great. I have to thank Trip.com, as I booked the wrong dates and they helped me get a full refund for those days, which I really appreciate. However, the Eurotel is supposed to be a bit grander. My parents and I booked a suite, and I was going to sleep on the sofa for a night. I asked for an extra blanket, but the service here is quite inconsistent. The last staff member I spoke to helped me with the blanket, but the previous ones all said they didn't have any. It's not a big deal, but these small things make you feel uncomfortable. They told me all the blankets were checked out and there were no spares, but there were plenty of empty rooms online. Are you really telling me you'd rather leave rooms empty than give a guest an extra blanket? I ended up getting quite angry and complaining to customer service. Who wants to lose their temper during the New Year holiday?! Although it was eventually resolved, it still left a bad taste in my mouth.
Very Good
10767 reviews
9.2/10
Price from
โ‚ฌ37
per nignt
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Hotel near Tongguling National Nature Reserve,Wenchang 4.5% of visitors choose this area
GGuest User 2026.02.23
Staying at the Hilton Wenchang this time was an absolute delight! So much emotional value. Many of the hotel's family-friendly activities are free, and childcare isn't expensive. Our butler, Lulu, was incredibly responsive to all our requests. Although the rocket launch we were hoping to see was canceled, we still had a fantastic time overall. This is definitely the top hotel for family trips to Wenchang. **Value for money:** Better than Sanya. **Recommendation:** Fu Ji Wenchang Chicken in Longlou Town. A must-try! **Downsides:** Qishui Bay Beach is public and quite commercialized, with some litter. **Small details:** Surprisingly, the plates used in the breakfast restaurant and executive lounge were plastic, which felt a bit cheap. There are a few minor details in the room that could be improved, like ensuring every window is sparkling clean.
Very Good
9242 reviews
9.2/10
Price from
โ‚ฌ61
per nignt
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Hotel near Haidian Island,Haikou 5.2% of visitors choose this area
YYyy1cant 2026.02.13
I came to Haikou to relax and specifically booked a seaview room at the InterContinental Hotel for one night. Overall, it was a very impressive and satisfying stay. The day before my arrival, the hotel called me to inquire about my check-in time and room type preferences, which was a much better experience than some hotels that assign you a bad room upon check-in. Upon arrival, the front desk staff warmly processed my check-in and clearly directed me to the restaurants and other facilities without any sign of impatience. The entire lobby was very grand, with both the decor and the views being very well-designed. The room itself was a pleasant surprise; it was spacious, and the decor was excellent. Most importantly, the view was absolutely incredible! Opening the balcony door revealed a vast ocean view, and watching the sunset in the evening was truly spectacular. The hotel's swimming pool is also exceptionally well-built, giving off a true resort vibe. The hotel's service is genuinely top-notch. As I mentioned, they called before check-in and also followed up with a call after check-in to ask about my experience. When I left, I accidentally left something in the room, and the hotel called to inform me, kept it safe, and sent it to the concierge. Both online and in-person, their tone was consistently respectful and enthusiastic. Now, let's talk about the downsides. Firstly, the room didn't have a bathtub, which was a bit disappointing, especially considering the price point and room type. Most five-star hotels at this level typically include a bathtub, but it was missing in my room. Secondly, regarding the hotel's speaker system: I had asked on Trip.com beforehand if the room had speakers, and their reply was no. However, when I arrived, I found that it did (?). The sound quality of the speakers was rather mediocre, which wasn't ideal for someone like me who enjoys listening to music. Overall, InterContinental Haikou is a hotel with excellent service, great value for money, and impressive decor and design. I hope the hotel can pay more attention to small details like the speakers, as it would greatly enhance guests' happiness. I look forward to more pleasant surprises on my next visit.
Outstanding
8665 reviews
9.5/10
Price from
โ‚ฌ80
per nignt
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Hotel near Perimeter of Haikou Airport/Mission Hill/East Coast,Haikou
MM439170**** 2026.01.02
I stayed here because I had an early flight, and the experience was fantastic! The hotel's location is unbeatable, just a few minutes' drive from the airport. The 24-hour shuttle service was incredibly prompt, and the driver was very friendly. The room was clean and tidy, and the bedding was comfortable. Despite being close to the airport, the soundproofing was excellent; I barely heard any airplane noise and had a peaceful night's sleep. The front desk service was professional and efficient. They proactively asked about my flight time and reminded me about the shuttle. While the breakfast didn't have a huge variety, the quality was good, especially the Hainanese noodle soup, which tasted very authentic. It was really satisfying to have a hot meal before catching my flight. Highly recommended! This is definitely the top choice for travelers with layovers or early morning flights. I'll be back again!
Good
1080 reviews
9.1/10
Price from
โ‚ฌ32
per nignt
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Hotel near Baoting Mount Qixian Tourist Resort,Baoting 65.4% of visitors choose this area
LLost_in_the_Jungle 2026.01.29
Let me first say, hotels are always looking for a good review, but I will only give a good review if I honestly feel they deserve it. We thoroughly enjoyed our stay at Qixian~ the resort grounds are absolutely stunning. My husband and I were so pleasantly surprised to discover that the resort has been thoughtfully designed to feel part of the rainforest. Everywhere you look there are giant boulders, gurgling clear streams, ancient trees and hidden trails that make you feel you are walking deep in a forest. All you hear are the birds and the water rushing in the streams! We have travelled all over China, and this is the quietest, most authentic feeling nature spot we have ever experienced. In addition, there are so many hot springs you can choose to relax in, or you can use the hot spring attached to your balcony! The restaurant has a good variety and we liked everything we ordered, it was fresh and flavorful, we tried the pork ribs and braised tofu, both delicious, but the green coconut filled buns were a perfect ending! The lobby staff was friendly and helpful, and gave us all kinds of upgrades! You can get pickup on the carts anytime, but we preferred to walk and enjoy the beauty, the resort grounds feel huge, but honestly its well designed so you can reach any spot in 5-10 minutes. Also, they have all kinds of activities you can join. We really enjoyed the rainforest walk, the lady from the Li family that conducted the walk was so lovely, we could tell she really had a connection to the forest and just radiated joy as she showed us all the plants, it was one of the highlights of our stay! Our room was clean, the sheets were soft and the bed was comfortable. The view onto the palm forest was so relaxing to look at as we soaked in the spring. The infinity pool was spectacular, the setting is gorgeous and peaceful. The coconuts and dessert we ordered were really good, however, the drinks we ordered were awful and maybe they can get some more outgoing staff to work at the pool bar, maybe because it was winter time and less people are at the pool? Breakfast is served in a building that overlooks the river, there is ALL kinds of food, if you are a Westerner you can find fried eggs, toast, and pastries. But I recommend going to the area where fresh rice noodle is made for you on the spot, add toppings and fried eggs, it was delicious! There are some rustic areas to the resort- it feels a bit abandoned in areas, like its just too big to keep up with ie. Giant empty pools, some of the buildings look in desperate need of refurbishing, but overall we felt like the resort was truly beautiful and amenities really made this a great value for the price we paid. We are already planning to come back when we need a break from the city!
Outstanding
3523 reviews
9.4/10
Price from
โ‚ฌ77
per nignt
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Hotel near HaiTang Bay/CDF Mall/Hou Hai,Sanya 2.3% of visitors choose this area
Bbobo20041007 2026.02.15
Atlantis Sanya was absolutely fantastic! I honestly didn't have high expectations for the service, given how many people would be there. Even the taxi driver warned me about the crowds and potential service delays, which made me regret booking such a popular hotel. But as soon as we pulled up, a young man immediately came to open our car door and help with our luggage from the trunk. I was so grateful! I thought, 'Okay, service isn't bad after all.' He didn't even let us lift a finger, pulling our two large suitcases all the way to the luggage drop-off. He thoughtfully told us to keep our luggage tag safe before heading to check-in. After check-in, the staff kindly suggested we could go explore, and they'd clean our room as quickly as possible for us to settle in. Since hotels usually have a 3 PM check-in time and we arrived at 11:30 AM, I just nodded, figuring I still had a few hours to wait. I took the kids to the waterpark first. Before I even finished changing, our butler, 'Little Crab,' added me on WeChat and enthusiastically told me to contact her directly if I needed anything. I thought, 'What could I possibly need?' Besides, based on my experience at another hotel (Yalong Bay HUALUXE), even if I had an issue, the butler there couldn't really help. Then, at precisely 12:28 PM, I received a text message: 'Dear valued guest, your room is ready. Please pick up your room key at the front desk at your convenience. Enjoy your stay.' Wow, I was genuinely touched! Let me explain why: when I stayed at the Yalong Bay HUALUXE, I asked the butler if we could check in an hour or even half an hour early so my younger daughter could rest. The staff kept saying no rooms were available or clean. There was nothing I could do because the website clearly stated 3 PM check-in, but my little one was so tired from the journey that she ended up falling asleep on me in the HUALUXE lobby. So, Atlantis Sanya's efficiency deeply impressed me. My younger daughter played at the waterpark until 2:30 PM, and it was perfect timing to go to the room for a quick nap, which completely re-energized her. Later, I didn't even have to ask, but Little Crab thoughtfully informed me that the drinks, coffee, fruit, and water in the room were all complimentary. That evening, my younger daughter wanted to take a bath, and I was worried about the cleanliness of the tub, so I asked the butler if they had any sanitizing wipes. She immediately responded, saying she could send staff up to clean it for me. Not only did they sanitize it, but they also brought a bath linerโ€”so thoughtful! The next morning, we went to the G floor for breakfast. Because it was so crowded, the staff at the restaurant entrance suggested going to the 18th floor if we didn't want to wait. I asked if the food was the same upstairs and downstairs, and the server said there wasn't much difference. So, I went to the 18th floor, only to find a meager selection of food, nothing like what I'd seen on the first floor. I casually mentioned my regret to the butler, saying I shouldn't have come up and should have waited. To my surprise, the butler immediately had her colleague escort me from the 18th-floor restaurant back down to the first floor to dine. I was a bit embarrassed! This trip to Atlantis Sanya completely overshadowed my previous stay at Yalong Bay HUALUXE. I have to say, it was truly amazing. My kids and I loved it, and we definitely want to stay here again. A big thank you to Little Crab, our butler, for making this trip so special.
Excellent
84310 reviews
9.6/10
Price from
โ‚ฌ213
per nignt
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Hotel near Gaolong Bay Holiday Resort,Wenchang 19.6% of visitors choose this area
11360000**** 2026.01.09
Facilities: This five-star hotel boasts comprehensive and luxurious facilities. The large balcony with a bathtub, lounge chair, and table is a thoughtful touch. The linens are of excellent quality and very comfortable. However, the toiletries could use an upgrade. The breakfast buffet is rich, varied, and delicious, featuring Hainanese specialties. Dishes and drinks are replenished promptly, which is a big plus! ๐Ÿ‘ Cleanliness: Very clean and tidy! ๐Ÿ‘ Environment: Both the interior and exterior environments are excellent! It really has a holiday vibe. The hotel offers very convenient and close access to the beach and seawall, and it's clean and not crowded. Service: The front desk and housekeeping staff are well-trained. They actively greet guests and respond to guest requests promptly and proactively. A huge thumbs up! ๐Ÿ‘
Very Good
5859 reviews
9.2/10
Price from
โ‚ฌ53
per nignt
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Hotel near Sanya Bay, Coconut Dream Corridor / Sanya Phoenix International Airport,Sanya 29.9% of visitors choose this area
GGuest User 2026.02.24
Decided last minute to stay a night in Tianya Town and booked a boat-themed room at Fengbai! The room type was really interesting, truly felt like being in a ship's cabin. ZRS's operations are pretty good; all the facilities are well-equipped, and the hygiene was decent. You need to take a shuttle to get into Tianya Town, and this shuttle is a paid service by the scenic area. The parking lot also charges 40 per night for overnight parking. Overall, though, the B&B was great!
Outstanding
2382 reviews
9.5/10
Price from
โ‚ฌ50
per nignt
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See All Hotels With Pools in Hainan

Recent Reviews for Hainan Hotels

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9.4/10
Outstanding
TTeobisataI stayed at Yalong Bay Earthly Paradise Birds Nest Resort in Sanya. The resort is marketed and priced as a luxury property. While the location, room quality, and cleanliness were satisfactory, the service level was severely below what is acceptable for a hotel in this category. This was not an isolated incident but a consistent pattern of operational inefficiency and lack of professionalism. Service Quality and Staff Preparedness Throughout the stay, many staff members appeared very young and inexperienced. While this is not inherently negative, the lack of visible supervision, structured coordination, and professional training was evident. This may partially explain the repeated service failures, but it does not justify them โ€” especially at this price point. A luxury resort must ensure proper training and management oversight. Dinner Experience The restaurant had very few guests, yet the staff forgot to provide basic cutlery (forks and chopsticks). No one monitored the tables, and water was not refilled unless specifically requested. Even fundamental hospitality standards were not met. Breakfast Management Breakfast operations were disorganized. There was a waiting list based on arrival order, yet guests who arrived after us were allowed to enter before us. We were traveling with a small child, which made the delay particularly uncomfortable. As compensation, staff promised to send fruit to our room. The fruit never arrived. Offering apologies without follow-through demonstrates poor internal coordination and lack of accountability. Checkout and Transportation Failures On departure day, we had to request luggage assistance three times before receiving support. We then waited 40 minutes for the shuttle to reception while several buses passed without stopping for us. During this time, we called reception three times without any effective resolution. Because of this disorganization and delay at checkout, I was forced to postpone a lunch meeting in Sanya with a very important guest of mine who was waiting for me. This was a significant professional commitment. A luxury resortโ€™s inefficiency directly impacting a guestโ€™s business obligations is unacceptable. Communication and Safety Concerns No staff members spoke English. For a resort charging international luxury rates, the absence of English-speaking personnel is a serious limitation for foreign guests. Additionally, there was no visible safety guard near the swimming pools, which raises concerns, especially for families with children. Hotel Environment The hotelโ€™s reserved areas were crowded with external tourists mixed among hotel guests, resulting in noise, confusion, and a complete lack of exclusivity. The atmosphere was chaotic rather than relaxing. The resort does not appear structured to accommodate international travelers seeking privacy and refined service standards. Overall Assessment I have stayed in numerous high-end resorts worldwide where service is proactive, coordinated, and client-focused. At this property, service was consistently inadequate and far below the level expected for the rates charged. Summary: Location: good Room: good Cleanliness: good Service: unacceptable For a resort positioned as luxury, this level of service is indefensible. One of the most disappointing high-end hospitality experiences I have experienced.
Yalong Bay Earthly Paradise Birds Nest Resort

Yalong Bay Earthly Paradise Birds Nest Resort

Hotel near Yalong Bay/Tropical Paradise Forest Park/Bohou Village, Sanya
Price per night from:โ‚ฌ153
9.3/10
Very Good
LLikexinWhat truly touched me during this stay was the personalized, attentive service from our butler, Xiu Lian. She was never intrusive, yet always appeared exactly when needed. Every request was met, and her service genuinely felt like she was 'anticipating my needs' โ€“ that sense of being looked after and cared for, just like being home. Thank you, [Name], for giving me such a warm place to land in this unfamiliar city. She wasn't just doing her job; it felt more like she was looking after a friend who had traveled a long way. This perfectly balanced care made my trip exceptionally warm.
Palace Resort Yalong Bay Sanya

Palace Resort Yalong Bay Sanya

Hotel near Yalong Bay/Tropical Paradise Forest Park/Bohou Village, Sanya
Price per night from:โ‚ฌ68
9.7/10
Excellent
GGuest UserOur stay was fantastic! Since we were traveling with seniors and a baby, I called ahead to ask if a room with two bathrooms was available, and thankfully, that's exactly what we got when we checked in, which made things so much more convenient. The three beds comfortably accommodated four adults and two children. We really loved the travel photos and portraits provided by the hotel โ€“ they turned out great. The environment is truly lovely, especially the common areas. The kids' play area was a huge hit with our little one, and there were plenty of children's activities. Breakfast was also very diverse. Any requests we had were met with an immediate response; the service was truly excellent โค๏ธโค๏ธโค๏ธ. It's also super close to the duty-free shop, just a few minutes' walk, and dining options are very convenient. We'll definitely come back if we have the chance!
InterContinental Hotels SANYA HAITANG BAY RESORT by IHG

InterContinental Hotels SANYA HAITANG BAY RESORT by IHG

Hotel near HaiTang Bay/CDF Mall/Hou Hai, Sanya
Price per night from:โ‚ฌ159
9.3/10
Very Good
LLuoliyue92I recently stayed at the Shangri-La Sanya for 4 nights with my parents and child, and everyone absolutely loved it! This hotel is definitely a hidden gem for a family vacation. ๐Ÿ“ **Excellent Location:** It's super close to the beach, and some rooms even offer direct sea views. It's only a 10-minute drive to the Sanya International Duty-Free Shopping Complex, which is incredibly convenient for those who love to shop. Wuzhizhou Island pier is also not far, making it easy to hail a taxi. ๐Ÿ›๏ธ **Room Experience:** Since I was traveling with my parents and child, I opted for the Horizon Club. The Horizon Club offers access to an executive lounge with not only breakfast but also afternoon tea and dinner, which was incredibly convenient. The room itself was spacious and bright, and the balcony offered stunning sea views. The room was exceptionally clean and thoughtfully equipped with children's toiletries and a children's step stool. There's also a sofa bed in the room, which you can ask the butler to set up in advance โ€“ perfect for a family of four. ๐Ÿฝ๏ธ **Satisfying Dining:** The main restaurant's breakfast spread was incredibly rich with a huge variety of options, including freshly squeezed watermelon and cantaloupe juice. To my surprise, there was even a dedicated kids' area! It offered not only dishes suitable for children like wontons, congee, pasta, steamed buns, and fried snacks, but also finely cut fruits and vegetables, showing great consideration for little ones. My child absolutely loved it. The Horizon Club executive lounge was also fantastic. Besides afternoon tea, they have an evening happy hour with different hot dishes each day. They also offered non-spicy vegetable and meat dishes, as well as fried noodles and rice, suitable for children. Everything tasted great. ๐ŸŽช **Abundant Children's Activities:** There are tons of parent-child activities every day, along with unlimited free rides on the mini-train. We participated in a dragon fruit sushi-making class, which was a wonderful experience, and my child had an absolute blast. The hotel also has an adventure zone, a petting zoo, and you can even ride ponies and ostriches, which the kids really enjoyed. The water park is also large and clean. Unfortunately, it was a bit chilly when we visited, so we didn't go in, but it would be perfect for warmer weather. ๐Ÿ’ซ **Five-Star Service:** The hotel service was absolutely superb. Romy checked us in, and she was incredibly kind. She helped us resolve a breakfast issue and personally escorted us to the shuttle bus stop after check-in. Our luggage was also delivered directly to our room by a dedicated staff member โ€“ super nice. This vacation was incredibly satisfying, and I will definitely choose Shangri-La again the next time I visit Sanya!
Shangri-La Sanya

Shangri-La Sanya

Hotel near HaiTang Bay/CDF Mall/Hou Hai, Sanya
Price per night from:โ‚ฌ110
9.3/10
Very Good
GGuest Userใ€ŠThank you Haiting for a wonderful Chinese New Year in Sanyaใ€‹ March's spring breeze warms the shore, As the new year arrives, good fortune pours. Past joys blend with the warm sun's rays, Years of splendor reflect in the bright waves. Filled with gratitude, my heart expands, Thanks flow freely, like tides across the sands. The vast sea and sky we share with glee, Laughter in the courtyard, peaceful and free. Special thanks to Xiao Wei from the restaurant (100 likes!), KK at the front desk, and Zhi who was at the front desk on New Year's Eve and the first day of the New Year. The service was thoughtful, and there were so many Russian guests! ๐Ÿ‘๐Ÿ‘ Service: Enthusiastic and considerate of guests.
Four Seasons Ocean Courtyard Hotel Sanya

Four Seasons Ocean Courtyard Hotel Sanya

Hotel near Dadonghai Beach/Luhuitou Square/Serenity Coast, Sanya
Price per night from:โ‚ฌ39
9.0/10
Good
YYunmadefangsishenghuoSeriously, just book this hotel without hesitation! The service is so exceptional that after staying here, other hotels' service will just seem subpar. I particularly want to mention CC at the front desk; I thought the rave reviews were just hype, but I had the pleasure of meeting her yesterday and she was absolutely wonderful, truly excellent, and incredibly accommodating. The hotel is right on the beach ๐Ÿ–๏ธ with soft sand and crystal-clear blue water, and there are plenty of water activities. They even treated our whole family to breakfast, which was fantastic and the quality was superb. After we finished diving, they even gave us a late checkout. This hotel absolutely deserves a five-star review; the service truly makes up for any small flaws or inconveniences. I'll definitely be bringing my whole family back for an extended stay next time!
Ocean View Resort Yalong Bay

Ocean View Resort Yalong Bay

Hotel near Yalong Bay/Tropical Paradise Forest Park/Bohou Village, Sanya
Price per night from:โ‚ฌ59
9.2/10
Very Good
MMI.riceThank you for sharing your feedback on the hotel. We understand that the service experience you mentioned fell short of expectations, and this can indeed impact the overall stay. Hotel service is a crucial part of the guest experience, and excellent hospitality often adds warmth and convenience to a trip. We believe that with continuous attention and improvement, the hotel can consistently enhance its service quality to create a more comfortable and thoughtful environment for every guest. Thank you again for your feedback, which helps drive improvements in service quality.
Hilton Haikou

Hilton Haikou

Hotel near Wanlv Park/Friendship Sunshine City, Haikou
Price per night from:โ‚ฌ77
9.3/10
Very Good
GGuest UserOn the first day, I added Jill, our butler, on WeChat. Our first room was a bit far from the sea, so I asked the butler, and she immediately helped us switch to a much more comfortable room. All the staff were incredibly enthusiastic, which made us feel great. The next day, when they asked about our needs, I just mentioned wanting two extra bottles of water, and when we returned to the room, there were six! We couldn't even finish them by check-out. The pool had quite a few kids playing in the afternoon, but it was well-managed. Breakfast was decent; there weren't a huge variety of dishes, but the staff managed it very orderly, always leading us to our seats. The public areas weren't large but were very clean and perfect for photos. In the evenings, there was a lively band playing on the lawn. The room balcony was very comfortable, and once the sliding door was closed, the room was super quiet and not noisy at all. Overall, it was a great experience, and my child had a fantastic time. I would definitely choose this place again. Thanks to Butler Jill for her warm service!
JW Marriott Hotel Sanya Dadonghai Bay

JW Marriott Hotel Sanya Dadonghai Bay

Hotel near Dadonghai Beach/Luhuitou Square/Serenity Coast, Sanya
Price per night from:โ‚ฌ88
9.3/10
Very Good
GGuest UserBefore booking, I saw a lot of negative reviews on Xiaohongshu, but after arriving, I found it to be pretty good. The room facilities are a bit old, but still acceptable. My kids loved it, especially the heated children's pool. Given the temperatures these past couple of days, a heated pool was essential. My children spent two full days there, splashing around every afternoon. It truly freed up the adults; we just had to lie by the side and keep an eye on them. Now, let's talk about the service. I have to give a shout-out to our butler, Didan. We've been in Sanya for a week, and previous butlers only answered questions and provided things when asked. But Didan was different. Not only was she responsive to every request, but she genuinely put the guests' needs and interests first. She even proactively offered services that I hadn't even thought of myself. Thumbs up! ๐Ÿ‘๐Ÿ‘๐Ÿ‘
Sheraton Sanya Haitang Bay Resort

Sheraton Sanya Haitang Bay Resort

Hotel near HaiTang Bay/CDF Mall/Hou Hai, Sanya
Price per night from:โ‚ฌ71
9.6/10
Excellent
Bbobo20041007Atlantis Sanya was absolutely fantastic! I honestly didn't have high expectations for the service, given how many people would be there. Even the taxi driver warned me about the crowds and potential service delays, which made me regret booking such a popular hotel. But as soon as we pulled up, a young man immediately came to open our car door and help with our luggage from the trunk. I was so grateful! I thought, 'Okay, service isn't bad after all.' He didn't even let us lift a finger, pulling our two large suitcases all the way to the luggage drop-off. He thoughtfully told us to keep our luggage tag safe before heading to check-in. After check-in, the staff kindly suggested we could go explore, and they'd clean our room as quickly as possible for us to settle in. Since hotels usually have a 3 PM check-in time and we arrived at 11:30 AM, I just nodded, figuring I still had a few hours to wait. I took the kids to the waterpark first. Before I even finished changing, our butler, 'Little Crab,' added me on WeChat and enthusiastically told me to contact her directly if I needed anything. I thought, 'What could I possibly need?' Besides, based on my experience at another hotel (Yalong Bay HUALUXE), even if I had an issue, the butler there couldn't really help. Then, at precisely 12:28 PM, I received a text message: 'Dear valued guest, your room is ready. Please pick up your room key at the front desk at your convenience. Enjoy your stay.' Wow, I was genuinely touched! Let me explain why: when I stayed at the Yalong Bay HUALUXE, I asked the butler if we could check in an hour or even half an hour early so my younger daughter could rest. The staff kept saying no rooms were available or clean. There was nothing I could do because the website clearly stated 3 PM check-in, but my little one was so tired from the journey that she ended up falling asleep on me in the HUALUXE lobby. So, Atlantis Sanya's efficiency deeply impressed me. My younger daughter played at the waterpark until 2:30 PM, and it was perfect timing to go to the room for a quick nap, which completely re-energized her. Later, I didn't even have to ask, but Little Crab thoughtfully informed me that the drinks, coffee, fruit, and water in the room were all complimentary. That evening, my younger daughter wanted to take a bath, and I was worried about the cleanliness of the tub, so I asked the butler if they had any sanitizing wipes. She immediately responded, saying she could send staff up to clean it for me. Not only did they sanitize it, but they also brought a bath linerโ€”so thoughtful! The next morning, we went to the G floor for breakfast. Because it was so crowded, the staff at the restaurant entrance suggested going to the 18th floor if we didn't want to wait. I asked if the food was the same upstairs and downstairs, and the server said there wasn't much difference. So, I went to the 18th floor, only to find a meager selection of food, nothing like what I'd seen on the first floor. I casually mentioned my regret to the butler, saying I shouldn't have come up and should have waited. To my surprise, the butler immediately had her colleague escort me from the 18th-floor restaurant back down to the first floor to dine. I was a bit embarrassed! This trip to Atlantis Sanya completely overshadowed my previous stay at Yalong Bay HUALUXE. I have to say, it was truly amazing. My kids and I loved it, and we definitely want to stay here again. A big thank you to Little Crab, our butler, for making this trip so special.
Atlantis Sanya

Atlantis Sanya

Hotel near HaiTang Bay/CDF Mall/Hou Hai, Sanya
Price per night from:โ‚ฌ213

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There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

What is the way to get lower prices at hotels?

Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

How many hotels are listed in Trip.com?

There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

Can I cancel or change my hotel reservation on Trip.com?

It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

How do I contact trip.com customer service?

You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.

Property Information for Tourists

Total Properties1393
Number of Reviews 1,936,705
Weekday Avg. Priceโ‚ฌ135
Weekend Avg. Priceโ‚ฌ138