Check other Cartagena hotels

Breakfast

9.1/10Great113 Reviews
Cartagena|2km from city center
The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected
From€182
7.7/10Good134 Reviews
Cartagena|2.56km from city center
Great location- near airport and across the beach! Very clean. Had fast check in. Room was very clean and comfortable. Beautiful view!  Nos encantó la locación del hotel - cerca al aeropuerto y el mar. Fue rápido la recepción y el cuarto estaba limpio. Nos encantó!
From€53
8.2/10Very Good120 Reviews
Cartagena|3.62km from city center
The location is good and the service is good. The hotel is quite lively, with different organizations holding activities indoors and outdoors on weekends and weekdays. The downside is that the sound insulation is really poor, and you can hear your neighbors sneezing and coughing, as well as the TV sound. We did encounter a power outage at night, which lasted about a minute.
From€200
9.2/10Great106 Reviews
Cartagena|1.99km from city center
Regency Club breakfast is not bad, there are few people. The service staff is very friendly, but the English level is a little worse, which can meet the basic communication needs. The room was good overall and clean. I went to the pool on the 14th floor. Because the weather was bad, I almost booked the room. The fly in the ointment is that because it is raining season, the road at the entrance of the hotel is like a river, there is no drainage system at all, the sun can dry, a little impact on the image of the tourist city of Cartagena.
From€251
9.1/10Great108 Reviews
Cartagena|2.25km from city center
Casa Santa Clara: Sofitel Legend under Accor. It is also the largest of the three luxury brands in the city. The picture shows the garden. It is also a historical site where you can have breakfast surrounded by lush tropical plants and mottled ancient walls with columns. It is wonderful! I am also very grateful for the recommendation of netizens this time. I am also an Accor member, so I chose it. The service is as warm and sophisticated as expected, and it is the first hotel I have encountered that gives a welcome gift - a big bag of Colombian coffee powder! It feels very thoughtful! In addition, many people get married in Cartagena, and I also met families dressed up in this hotel. See the last picture. Hahahaha
From€286
8.2/10Very Good102 Reviews
Cartagena|2.02km from city center
The hotel is located in the heart of Cartagena, and is located in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart of Cartagena, in the heart Excellent staff attention. Super recommended
From€93
8.8/10Very Good101 Reviews
La Boquilla Cartagena|6.02km from city center
The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!
From€143
9.4/10Amazing102 Reviews
Cartagena|2.21km from city center
The room was very warm and the bedding materials were superb. The terrace pool and scenery are amazing, you can sit there and watch the sunset, sunset and the ancient city. Walking distances are beautiful old towns. I was refused to board the plane because of the visa problem. The hotel also flexibly agreed to help me reschedule. Thank you very much for the breakfast. The dishes are not as many as well-known five-star hotels, but they are very exquisite and taste superb. The waiters are very warm and friendly. But I saw some white stains on a small pillow. I don't know if I didn't wash it or forget to change it. I was a little unhappy at the time. In short, the value is divided into this point, close to one hundred points 💯
From€254
8.7/10Very Good103 Reviews
Cartagena|2.6km from city center
The hotel is located in the modern and commercial area of the city, combined with the perfect location and services. I would certainly come back and I recommend it to families, with child@s enjoys equally.
From€132
8.6/10Very Good109 Reviews
Cartagena|2.58km from city center
The hotel staff and breakfast were excellent at all times. Our room had an issue with the bathroom faucet which was temporarily fixed. Close to the beach and the rooftop pool has all day sun and was quiet during our stay. Would recommend for a night or two if visiting the nearby old town or islands.
From€108

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Hot spring

8/10Very Good2 Reviews
Cartagena|2.98km from city center
With a stay at Beachfront in Cartagena (Bocagrande), you'll be a 1-minute drive from Bocagrande Beach and 5 minutes from Cartagena de Indias Convention Center. This beach apartment is 2.5 mi (4.1 km) from Clock Tower and 0.1 mi (0.1 km) from Rio Cartagena Casino.Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and hot springs. Additional amenities at this apartment include complimentary wireless internet access and concierge services.Need to unwind? Take a break with a tasty beverage at one of the 19 beach bars.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.Make yourself at home in one of the 3 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected.
From€86
8.7/10Very Good109 Reviews
Cartagena|3.46km from city center
The hotel is really old, the first room was not good, the windows were really cloudy, the bathroom really small, but the second room was really good with garden and pool view, and on the lagomar building. The restaurant was ok only and I ordered pulp and mash potatoes, very expensive and burn. The pools were fine. Why they covered the laguito view with trees ?So in conclusion for that price, not impressed.
From€159
8.7/10Very Good100 Reviews
Cartagena|1.56km from city center
Great hotel Well located A pleasant one Top Service
From€171
8.2/10Very Good111 Reviews
Cartagena|3.04km from city center
Great hotel with good amenities the gym was good to have older equipment but enough to get a good workout. Location was great right across the street. Staff was very friendly and helpful. rooms clean and always restocked
From€94
8.7/10Very Good114 Reviews
Cartagena|3.16km from city center
Una estancia de lujo con vistas increíbles El InterContinental Cartagena ofrece todas las comodidades. Las habitaciones son amplias, elegantes y muy limpias, con moqueta y una cama comodísima. El personal es muy amable y atento. El hotel está diseñado para eventos, con un salón de actos enorme y salas de reuniones modernas. Se nota que cuidan la seguridad en todos los detalles. Lo mejor: las vistas desde los pisos altos hacia las playas y su piscina impresionante. El restaurante es excelente y el servicio, impecable. Un detalle que me encantó fue el altavoz Bluetooth en la habitación para poner música desde el móvil, lo que hizo la estancia aún más acogedora.
From€194
8.8/10Very Good79 Reviews
Cartagena|1.66km from city center
This hotel room is good, the location is not bad, next to the residential area, the living environment is really good, I am very envious, that is, the hotel bath water is small enough, the bathtub is disgusting, can you remove the bathtub, the front desk a Chinese face girl does not know if it is American, Seeing my pig liver red passport, but still telling me Chinese? I dare not speak Chinese to others.
9/10Great108 Reviews
Cartagena|1.77km from city center
I had stayed at the Allure Chocolat in the past and loved it. I loved the room, rooftop pool and pool bar, great staff and good breakfast. Location is excellent, close to the walled city. I booked this return trip to stay at the Chocolat only to arrive and after checking in the front desk man said by the way our pool is closed during your stay for a private group. Note their their rooftop pool and pool bar is a key reason for staying here for me. I then asked why they was not stated at the time of booking the room and he couldn't answer that but said don't worry, we will send you in a taxi or shuttle to another hotel to use their pool. Unacceptable. I was upset and asked to speak to the manager. His option was to transfer us to their other hotel Allure Canela which has a pool. He said it's close and easy walking distance to the walled city and it would cover my need to have the pool on site without the hassle of taking taxis or shuttles to get to the pool. So I agreed and regretted it. Allure Canela is a nice hotel, but smaller, noisy location and the pool is the size of a large bathtub and seeing all guests was going there from all 3 Allure hotels in town, it was quite busy with no deck chairs to use most of the time. So the point of this feedback is based on the poor management decision of the Allure Chocolat to block the pool for a private group and not warn guests booking rooms on those dates. I feel this was deceptive and ended up paying too much for a room in a hotel in not so great location. I did get free meals for 2 nights, but this didn't make up for the inconvenience and excitement of staying at the Chocolat. I will highlight the front desk man Felix. He was very nice and tried to help at Chocolat when he had to tell me about the lack of pool facilities. Very nice man.
From€105
9.2/10Great105 Reviews
Cartagena|1.29km from city center
The hotel is located opposite the castle, but not in the ancient city. Although the straight line distance is a few hundred meters, the security situation is too big. The hotel is surrounded by local people's residential areas, there is a big supermarket, but the security situation is a bit complicated. Everyone said that don't walk to the ancient city, you have to call a car, even if it is very close. The hotel breakfast is very good, there are freshly squeezed juices, various cheeses.
From€106
6.4/10103 Reviews
Cartagena|2.35km from city center
It was a very good hotel I liked the view of the room everything had hot water the food was very complete and very varied and I did not really like the attention of the girls they always had a bad temper but everything was perfect the view the view of the bar it was perfect at night the list the room was very nice the food the lunch everything was perfect the drinks in the pool the snacks in the pool I can give it a nine out of 10
From€90
8.7/10Very Good47 Reviews
Cartagena|1.67km from city center
The structure is beautiful, divided into two buildings, two terraces and two restaurants but discreet and more expensive food than what is out there. The bedroom could be much better...the bathroom was really sharp, at all at the standards of other Selina facilities. The bed was quite comfortable at least. The air conditioner in the room at a too low temperature that was not possible to modify by creating ice in the room.
From€63

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Family friendly

9.2/10Great100 Reviews
Cartagena|2.29km from city center
In the charming San Diego neighborhood in Cartagena's historic center, Nacar Hotel Cartagena, Curio Collection by Hilton offers an intimate, sophisticated, and authentic experience. Set in a restored historic property, our hotel features two towers that blend authentic colonial charm with modern elegance. We offer 49 rooms, an outdoor pool, a rooftop with city views, a restaurant, and a spa. Our amenities, rooms, and common areas have been thoughtfully designed for you to experience the city with privacy, comfort, and meaning.
From€205
9.4/10Amazing100 Reviews
Cartagena|2.28km from city center
Located in Cartagena (Cartagena Walled City), Charleston Santa Teresa Cartagena is within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center. This luxury hotel is 1.1 mi (1.8 km) from Bocagrande Beach and 0.1 mi (0.1 km) from Palace of the Inquisition Cartagena Historical Museum.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and shopping on site.Grab a bite at La Terraza, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2626 square feet (244 square meters) of space consisting of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).Make yourself at home in one of the 87 individually decorated guestrooms, featuring iPads and minibars. Your bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
From€300
8.8/10Very Good106 Reviews
La Boquilla Cartagena|5.96km from city center
The hotel is excellent for families and couples. It has a variety of games for children. You can also use the pools of Torres del Mar, which is the hotel next door and belongs to the same owners. There is also an infinity pool on the 10th floor of Torres del Mar, highly recommended. The service is spectacular, from the lobby staff, waiters, cooks, gardeners. It was a wonderful experience. For the beach, the hotel provides chairs and umbrellas but you must pay a fee of 50,000 COP per day for it (12 USD Approx). Everything very clean. It is in a quiet area of Cartagena if you want to relax and enjoy the pools, the sun and the beach. The buffet-style breakfast was also spectacular with wide options of Colombian and foreign food. I would definitely go back again.
From€122
9.1/10Great102 Reviews
Cartagena|33.14km from city center
The hotel is a luxury hotel, the kind of hotel you can disconnect and connect to the nature, explore the wildness! Tree bungalow house is amazing, is like heaven yo be there! Everything in the hotel is good quality, also price is high for everything.
From€418
9.7/10Amazing101 Reviews
Cartagena|2.16km from city center
A top hotel certified by the Leading Hotels of the World, a bit more expensive than another Relais & Chateaux. The hardware is OK, the service is also good, the air conditioner in the first room was noisy so we changed the room, the breakfast is an unlimited self-service menu, I recommend the first one on the upper right!
From€551
8.8/10Very Good108 Reviews
La Boquilla Cartagena|6.53km from city center
This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.
From€137
8.5/10Very Good113 Reviews
Crespo Cartagena|3.38km from city center
A good hotel near the airport, drove between the transfers
From€105
8.9/10Very Good61 Reviews
Cartagena|2.2km from city center
Hotel Boutique Bovedas de Santa Clara is ideal for romance or family. Large, cozy rooms can come with a kitchen, and a view of the Caribbean Sea or the walls of Cartagena. Enjoy the Sofitel Legend Santa Clara facilities, like El Claustro y Jardín restaurant, with sustainable cuisine, or El Coro Lounge Bar, serving delicious drinks and a pool with a bar. The Boutique Hotel has a Spa and business center.
From€242
8.9/10Very Good109 Reviews
La Boquilla Cartagena|6.85km from city center
Very nice hotel. But there was a problem, the balcony railing of the sea view room was too crisp, so I leaned on it gently and fell down.
From€91
9.3/10Great74 Reviews
Cartagena|2.12km from city center
With a stay at Hotel Boutique Casa del Coliseo in Cartagena (Cartagena Walled City), you'll be steps from Clock Tower and 8 minutes by foot from Cartagena de Indias Convention Center. This beach bed & breakfast is 1.7 mi (2.8 km) from San Felipe de Barajas Castle and 1.9 mi (3 km) from Bocagrande Beach.Treat yourself with massages, body treatments, and facials. Additional features at this Colonial bed & breakfast include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The bed & breakfast also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include limo/town car service, express check-in, and express check-out. This bed & breakfast has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 12 individually decorated guestrooms, featuring refrigerators and plasma televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
From€160

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5 star

9.2/10Great101 Reviews
Cartagena|2.12km from city center
I really enjoyed my stay at moving. The breakfast every morning was amazing, the staff was so friendly and helpful. The hotel itself was really nice and clean. The rooftop is their really beauty point. They have an amazing view and the food was always amazing.
From€313
9.4/10Amazing47 Reviews
Cartagena|2.13km from city center
With a stay at Casa Carolina Luxury Wellness Hotel, you'll be centrally located in Cartagena, steps from Clock Tower and within a 10-minute walk of Cartagena de Indias Convention Center. This luxury hotel is 1 mi (1.6 km) from Walls of Cartagena and 1 mi (1.7 km) from San Felipe de Barajas Castle.Treat yourself with massages, body treatments, and facials. This hotel also features complimentary wireless internet access, supervised childcare, and a television in a common area.Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 15 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
From€480
9.4/10Amazing60 Reviews
Cartagena|2.23km from city center
With a stay at Casa De Alba Hotel Boutique, you'll be centrally located in Cartagena, within a 10-minute walk of Walls of Cartagena and Clock Tower. This luxury hotel is 1.1 mi (1.8 km) from Cartagena de Indias Convention Center and 1.2 mi (1.9 km) from Bocagrande Beach.Treat yourself with massages and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).Enjoy a meal at Drake or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6:00 AM to 11:30 AM for a fee.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 108 square feet (10 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 7 individually decorated guestrooms, featuring minibars and plasma televisions. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
From€193
9.5/10Amazing43 Reviews
Cartagena|1.75km from city center
The hotel is excellent, the atmosphere is wonderful, and the service is outstanding. The only downside is that the pool area is quite limited, especially during the summer when you really want to be able to enjoy it more.
9/10Great55 Reviews
Bocachica|0.07km from city center
When you stay at Makani Luxury Cartagena in Cartagena, you'll be by the sea and within the vicinity of El Laguito Beach and Castillo Grande Beach. This hotel is within the region of Cartagena de Indias Convention Center and Clock Tower.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:00 AM.Featured amenities include a 24-hour front desk and luggage storage.Treat yourself to a stay in one of the 14 guestrooms, featuring outdoor private hot tubs. Complimentary wireless internet access is available to keep you connected. Housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.
From€355
8.8/10Very Good104 Reviews
Cartagena|2.32km from city center
Great location. The service was friendly and good. Katia was very helpful. This hotel was so cute and right in front on the beach. The breakfast was good. The restaurant had good lunch/dinner options. Only 10 minutes drive to the airport. Not far from the Walled City. I’d love to stay here again.
From€160
8.4/10Very Good121 Reviews
Cartagena|2.29km from city center
قمت بحجز غرفه لمدة عشر ايام بخيار عدم الغاء وعند اكمال نصف المدة حاولت الغاء الحجز ول يكن هناك تجاوب من ادارة الفندق وهو من ابسط حقوقهم كنت اتمنى لو كان هناك بعض المرونة في التعامل الفندق جميل والغرفة واسعه ويوجد احتمالة كبيرة في حال زياره المدينة مرة اخرى ساقوم بالحجز فيه مجددا ولكن مع خيار الغاء او تعديل الحجز وجبة الافطار متنوعه ولذيذة والفندق مريح ومكانه كان ممتاز
From€123
9.2/10Great101 Reviews
Cartagena|2.09km from city center
The front desk helped to call the car to the airport, said that 15 dollars for two cars, half the driver asked 25, to the airport driver asked 35 dollars, we asked for the alarm, argued for a long time, and finally gave 16, seriously suspected that the front desk and the driver colluded! As for hotel conditions, make do, breakfast is very general
From€192
8.8/10Very Good102 Reviews
Cartagena|2.05km from city center
Great hotel but needs some upgrades
From€161
9.1/10Great105 Reviews
Cartagena|1.7km from city center
The hotel is very comfortable and very comfortable. The very dark and small room, the bathroom was wet all when it was bathing
From€100

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Cartagena Resorts review

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9.5/10
Amazing
Posted on Sep 28, 2026|Superior Room
XXJairo Amaya
The hotel is excellent, the atmosphere is wonderful, and the service is outstanding. The only downside is that the pool area is quite limited, especially during the summer when you really want to be able to enjoy it more.
9.5/10
Perfect
XXJairo AmayaThe hotel is excellent, the atmosphere is wonderful, and the service is outstanding. The only downside is that the pool area is quite limited, especially during the summer when you really want to be able to enjoy it more.
9.2/10
Great
Posted on Feb 1, 2026
GGuest User
Just wow. This is a 5 star hotel, and might be the best I’ve ever stayed in. The customer service is immaculate, literally as soon as we arrived in the taxi a staff member was there to take our bags and help us to the desk, and breakfast is operated beautifully. Our room was gorgeous and spacious, the rooftop is stunning and a lovely area to relax, and there’s even comfortable outside seating at the front of the hotel so you can watch the world go by. My only feedback would be to have a kettle in the rooms, as it would’ve been nice to have made a hot drink without going to the lobby. Nevertheless the coffee provided is delicious, and the staff are always there to help. Thank you for a magical stay.
9.2/10
Perfect
GGuest UserJust wow. This is a 5 star hotel, and might be the best I’ve ever stayed in. The customer service is immaculate, literally as soon as we arrived in the taxi a staff member was there to take our bags and help us to the desk, and breakfast is operated beautifully. Our room was gorgeous and spacious, the rooftop is stunning and a lovely area to relax, and there’s even comfortable outside seating at the front of the hotel so you can watch the world go by. My only feedback would be to have a kettle in the rooms, as it would’ve been nice to have made a hot drink without going to the lobby. Nevertheless the coffee provided is delicious, and the staff are always there to help. Thank you for a magical stay.
Price per night from:€94
9.2/10
Great
Posted on Jun 23, 2022
USGuest User
I really enjoyed my stay at moving. The breakfast every morning was amazing, the staff was so friendly and helpful. The hotel itself was really nice and clean. The rooftop is their really beauty point. They have an amazing view and the food was always amazing.
9.2/10
Perfect
USGuest UserI really enjoyed my stay at moving. The breakfast every morning was amazing, the staff was so friendly and helpful. The hotel itself was really nice and clean. The rooftop is their really beauty point. They have an amazing view and the food was always amazing.
Price per night from:€313
9.2/10
Great
Posted on Nov 4, 2023
MMichelle z.Z.
Regency Club breakfast is not bad, there are few people. The service staff is very friendly, but the English level is a little worse, which can meet the basic communication needs. The room was good overall and clean. I went to the pool on the 14th floor. Because the weather was bad, I almost booked the room. The fly in the ointment is that because it is raining season, the road at the entrance of the hotel is like a river, there is no drainage system at all, the sun can dry, a little impact on the image of the tourist city of Cartagena.
9.2/10
Perfect
MMichelle z.Z.Regency Club breakfast is not bad, there are few people. The service staff is very friendly, but the English level is a little worse, which can meet the basic communication needs. The room was good overall and clean. I went to the pool on the 14th floor. Because the weather was bad, I almost booked the room. The fly in the ointment is that because it is raining season, the road at the entrance of the hotel is like a river, there is no drainage system at all, the sun can dry, a little impact on the image of the tourist city of Cartagena.
Price per night from:€251
9.1/10
Great
Posted on Nov 26, 2024
GGuest User
The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected
9.1/10
Perfect
GGuest UserThe hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected
Price per night from:€182
9.1/10
Great
Posted on May 25, 2025
SShijielvxiangjiaEric
Casa Santa Clara: Sofitel Legend under Accor. It is also the largest of the three luxury brands in the city. The picture shows the garden. It is also a historical site where you can have breakfast surrounded by lush tropical plants and mottled ancient walls with columns. It is wonderful! I am also very grateful for the recommendation of netizens this time. I am also an Accor member, so I chose it. The service is as warm and sophisticated as expected, and it is the first hotel I have encountered that gives a welcome gift - a big bag of Colombian coffee powder! It feels very thoughtful! In addition, many people get married in Cartagena, and I also met families dressed up in this hotel. See the last picture. Hahahaha
9.1/10
Perfect
SShijielvxiangjiaEricCasa Santa Clara: Sofitel Legend under Accor. It is also the largest of the three luxury brands in the city. The picture shows the garden. It is also a historical site where you can have breakfast surrounded by lush tropical plants and mottled ancient walls with columns. It is wonderful! I am also very grateful for the recommendation of netizens this time. I am also an Accor member, so I chose it. The service is as warm and sophisticated as expected, and it is the first hotel I have encountered that gives a welcome gift - a big bag of Colombian coffee powder! It feels very thoughtful! In addition, many people get married in Cartagena, and I also met families dressed up in this hotel. See the last picture. Hahahaha
Price per night from:€286
8.8/10
Very Good
Posted on Feb 17, 2022
USGuest User
This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.
8.8/10
Perfect
USGuest UserThis is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.
Price per night from:€137
8.8/10
Very Good
Posted on Mar 12, 2025
SSamyFunk
So cozy and lovely place🥰. Added one more night to my reservation because loved the harmony and peace that I felt on that hotel. The breakfast was amazing 200/10 🤩. Great variety of fruits,healthy and local food. Thank you so much to Andrey so polite and charming guy who helped me in everything; as well as Jorge who is so professional doing his work, Alfredo and kitchen girls, thank you for so delicious food. The rooftop is a dream but unfortunately don’t have (stable) bartenders to enjoy drinks.Sadly to say the general manager was unprofessional and unkind, must to improve his professional relation to drive a good management of a hotel of this category. I would love to go back in my next trip to Cartagena 🤍🇨🇴 . Recommendations: if don’t tolerate noise, don’t book the rooms next to the street.
8.8/10
Perfect
SSamyFunkSo cozy and lovely place🥰. Added one more night to my reservation because loved the harmony and peace that I felt on that hotel. The breakfast was amazing 200/10 🤩. Great variety of fruits,healthy and local food. Thank you so much to Andrey so polite and charming guy who helped me in everything; as well as Jorge who is so professional doing his work, Alfredo and kitchen girls, thank you for so delicious food. The rooftop is a dream but unfortunately don’t have (stable) bartenders to enjoy drinks.Sadly to say the general manager was unprofessional and unkind, must to improve his professional relation to drive a good management of a hotel of this category. I would love to go back in my next trip to Cartagena 🤍🇨🇴 . Recommendations: if don’t tolerate noise, don’t book the rooms next to the street.
Price per night from:€184
8.6/10
Very Good
Posted on Aug 6, 2024
MMaRo SAMXDECN
Schöne Unterkunft. Hervorragender Service und super freundliches Personal. Dairo Martinez, Gloria und ihre Kolleginnen und Kollegen waren super. Das Aktivitäten Angebot war angemessen. In die SUP könnte etwas investiert werden um den Fun Faktor zu erhöhen. Die Cocktails waren gut aber etwas Teuer. Die privaten Touren waren gut organisiert durch die guides und es wurde auf die persönlichen Wünsche eingegangen.
8.6/10
Perfect
MMaRo SAMXDECNSchöne Unterkunft. Hervorragender Service und super freundliches Personal. Dairo Martinez, Gloria und ihre Kolleginnen und Kollegen waren super. Das Aktivitäten Angebot war angemessen. In die SUP könnte etwas investiert werden um den Fun Faktor zu erhöhen. Die Cocktails waren gut aber etwas Teuer. Die privaten Touren waren gut organisiert durch die guides und es wurde auf die persönlichen Wünsche eingegangen.
Price per night from:€196
7.1/10
Posted on Mar 15, 2025
Iibrahim
We liked it that we were allowed to enter a little before check-in time.
7.1/10
Perfect
IibrahimWe liked it that we were allowed to enter a little before check-in time.
Price per night from:€43