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Front office is amazing and attentive. Grand Hyatt and the Peak is an experience in itself. Every room has a bath tub and the hallway, lift smell really good. Not also as crowded as the likes of Savoy/ Belmont. Bar bites in The Peak is also yummy, highly recommended is their Negroni.

There are not enough words to describe the excellence that this hotel offers its guests! From the moment you walk in, you feel so welcome, specially at the lobby lounge bar special mentioned to Dome he welcomed us with genuine smile he is the one assist on us during that night, He did a good job from suggesting the food and also thier drinks from their bartender Arjo everything is perfect, It was very comfortable and convenient. Perfect for our time for relaxation and with some business in the process. It was at the center of everything. We will definitely return.

We have been going to Edsa Shangrila for family staycations for a long time now. It's our whole family's favorite quick getaway. We feel most comfortable and taken cared of at Edsa Shangrila. Our kids especially love swimming in the pool. We would like to give a special shout out to Sir Manny (lifeguard) for chatting with our 2 boys from time to time and for always keeping our kids safe while swimming. Thank you too to Sir Oteph Silvan, lifeguard for taking care of us. For my husband and I, we enjoy having drinks and peanuts at the Pool Bar made relaxing and easy with the impeccable service headed by Mavic and the whole Pool Bar team, Chef Anthony and Nikki! Of course, the whole stay won't be complete without experiencing dining at The Heat. We are most at home with our friends at Heat namely, Kap Mike Cifra, Angelica Banal, Stephen Manuel, Vergel Siason, and of course with Chef Anthony Catipay. Special shout out too to Luigi Bautista, Service Associate from guest service center who always took care of our Heat dining reservations and for the care he has has given us during our stay. Thank you too to Sheryl Meneses for her attention to details in keeping our rooms so clean and comfy. Edsa Shangrila is definitely a place we call home because of the great accommodations and the excellent service of people who work there that have become our good friends as well. We'll definitely be back because of them.

Check in and out is very smooth, the staff are all hospitable. Place is wide and love the king size bed. Breakfast, is very nice but would be great if there is more selection but over all satisfied. Our room is beside the utility room so we hear the noise from it like running water etc. The time i went to the pool area, there was a foul smell in the air (maybe garbage collection time or what).

Awesome food and service! 😊 We called them to book a private room like on the spot since we wanted a private room at once, and they provided it immediately. Serving time was just right. Overall, great! Definitely, we will recommend it to our peers and family 😊

Much of the value of this hotel comes from the superb location. It's right across the upscale Podium Mall and a few minutes walk from the more busy SM Megamall and Shangri-La Plaza Mall. Also near places of worship if you're visiting on a Sunday. MRT is a few minutes walk away, and it's easy to book Grab in the area as it is within the CBD. The room is dated, but well maintained. There's a recent renovation done on the bathroom and the choice of nice fixtures are noticeable -- the idet doesn't surprise you with sudden pressure and the rain shower is really good. Water temperature is well-controlled. The bathtub has a nice marble top which is good for placing a bottle of drink or your tablet to watch a few Netflix shows while soaking. You can get a bathbomb from one of the nearby malls. Choice of toiletries could be improved, but all is good. The sofa cover is made of a sort of velvet which was worrisome for me to sit on. I had a few itches under my thigh after seating on the desk chair, so just used the bed after that. It may be good to replace the furnishings with more maintainable surfaces. Airconditioning is good, but the outdoor unit located under the floor near the windows is noisy. Entertainment options could be improved if the room is marketed as a staycation option. The TV remote only works from 1 meter away, and the TV is not smart, so you won't be able to cast Netflix and YouTube. The subscription package on the analog cable also doesn't include most HD and premium channels. There's no bluetooth speaker available and the intercom system is very dated. Refrigerator is small, but was cools well. Complimentary service is sp**** (just 2 packs of instant coffee and 2 small bottles of water). This won't be a problem if you're staying at the hotel as a halfway home and are mostly out to have meals with family and friends and do some shopping before heading out of Manila to your final destination, as I had. I haven't tried the hotel's restaurants and in-room dining, but would find an opportunity to do so when I come back. Service of the staff is outstanding. I arrived early morning as my flight has been pushed back, and the staff welcome (starting from the doorman) was refreshing. Reception staff is very professional, and staff I've met inside the elevator were friendly. Housekeeping was also quick to respond to my request. Check-in and check-out was fast. Overall, my stay had been comfortable and I would definitely book again. Rates at trip.com could be 50% lower than published rates for gold tier members, so this is a good opportunity to enjoy a stay at the hotel. Some rooms like mine have windows facing the other building's firewall (2 meters away). It still lets in light and is good for privacy, but if you intend to have a better view, don't forget to mention it during check-in. I would be happy to see this hotel renovated to maybe a transitional style (based from it's current classic theme), have the furnishings modernized, and the amenities improved, and I wouldn't mind paying more for such a good location.

we had a great stay at the hotel. all of the staffs are very accommodating and very welcoming, will sure go back here!

The New Novotel expected to be clean due it is a new one. I found food and Services needed to improve a lot. Our family is dissatisfied with Buffet Breakfast where food is repeated many times and not happy with salty food such as beef. I am comparing buffet Breakfast from Kingsford Hotel and other Hotels our family have stayed for 4 weeks . Also on our last day I noticed a short of staff and also poor cleaning services on Dinning area . There are staff who are friendly but others seems not happy on what the job they are doing especially the lady who was requested to clean the table it is kind of turned off . She was cleaning the plates in front of everyone as I have not seen this on other hotel putting out scrap food in front of everyone. Aren't they suppose to take the plates and do this in the kitchen area ? 🤔

We enjoyed our stay and the main bonus is being connected to the mall where you will find a wide range of food and the food court is superb. Some of the rooms look like they were built 30 years ago but after complaining we got moved twice and the last time we got a room on the renovated floor but we had to have a twin bed despite booking a king room

Reservation was easily done via phone. Thanks to Lala who was responsive in both calls and emails. Check-in was smooth and we were assisted right away to our 2 rooms. I was pleased they accommodated my request for the two rooms to be beside each other. Room was clean. Turned on the aircon and small ref. Went down to the Ace Water Spa - our first time since pandemic. The kids enjoyed but we went in closer to 3:30pm. The spa has 3 timeslots now 8am to 12nn, 1pm to 5pm and 6pm to 10pm. So we had to leave at exactly 5pm. Their protocols were updated. Towels (clean and fresh!) and swim caps are provided at the reception. We went up and noticed our room was still warm and the fridge too (we had a cake). I alerted housekeeping and front desk and we were transferred to new rooms. THANK YOU JAYSON of Housekeeping. You were so helpful. I noticed that they have less staff than usual but SERVICE was excellent.