Ventus at Marina El Cid Spa & Beach Resort - All Inclusive Reviews

I love these properties; this was my second stay. Only have a few complaints (1) They changed the room service tray policy. We used to just set it outside, now they want you to call to have it picked up and you have to wait for pickup. This would not have been an issue except not once did they actually come to pick it up when we called so we waited around several times just for no one to show up, we always had to just end up leaving the tray outside after waiting over an hour each time. (2) There is nothing close by these resorts, so it is convenient that they have a couple stores on site with some emergency items. Issue is the stores are often just closed with a will reopen in 30 minute sign but didn't reopen in 30 minutes, the sign just stayed up all day. (3) I got super bad food poisoning this trip, ruined the last couple days. =( (4) We paid for an (expensive) upgrade to a room with a jetted tub in it but it was never cleaned, not once. We did ask for our room to be cleaned but the tub was never touched. Terrible for an "upgrade". (5) They need to do something about people locking down every chair by the adult pools but then never using them. It ruins it for those who would use a chair. Out of 8 days, we were only able to get lounge chairs by the adult pool once. Other than those minor things, still a GREAT place to stay.