Top 5 Luxury Hotels in Macau

I stayed at The Londoner Royal Garden for two nights. From the moment our butler, Willson, and I discussed the details before arrival, I immediately felt the exceptional service: efficient and attentive. Royal Garden was a special choice for our trip to Macau, so we were eagerly anticipating the hotel experience. We often stay in hotels on business trips, and sometimes there's a gap between our expectations and the actual experience. However, The Londoner Royal Garden constantly surprised, touched, and exceeded our expectations. Knowing that we were celebrating a family member's birthday, beyond the usual courtesies, butlers Willson and Joa went above and beyond to make thoughtful arrangements throughout our stay. Every little detail, from the small card to the heartwarming birthday song, touched the family and us, making us feel like family. A luxury hotel is more than just about the high-end ambiance and amenities; it's also about the operational philosophy and advanced service of the entire team, from the director to the butlers. What's particularly touching is the warmth of the hotel. Royal Garden is a warm and beautiful home-like experience. We express our sincere gratitude to the team at The Londoner Royal Garden.

Booked the Londoner hotel for three days with my wife for a food, drink, and shopping trip in Macau. We arrived at the hotel around 2 PM, but our room wasn't ready yet. After lunch, our room was available. Fiona at the front desk showed us to our room, explaining all the facilities and services in detail, including where to have breakfast. She even added us on WeChat so we could contact them anytime for anything, including room cleaning and luggage service at check-out. The housekeeping staff provided us with plenty of bottled water, and the turndown service tidied up the room again. To access the pool, we needed to register our room number. They proactively offered me slippers and served tea with snacks, though the weather was a bit chilly and the pool was on the smaller side. There are two breakfast venues: one primarily features sashimi, and the other sushi. The first breakfast spot is larger with more options, while the second offers more à la carte choices. We only went for afternoon tea once and missed the 6 PM cocktail hour. The last picture shows many people wearing disposable slippers, and I personally think the breakfast area should be more regulated. Also, if there's any spillage on the floor, disposable slippers could be slippery, posing a risk to the hotel. Just a personal suggestion.

Location: It's just one light rail stop from the airport (you can buy tickets at the window using WeChat Pay or Alipay). From the hotel, you can walk through City of Dreams to reach The Londoner, MGM, Wynn Palace, The Venetian, and other key attractions. Ambiance: The room lighting is warm and inviting, it's clean, and the layout is well-designed. It features double sinks, a separate wet and dry area, and even bath salts are provided. Service: From check-in to check-out, the service was consistently proactive, enthusiastic, polite, and efficient. A big thank you to the two ladies who checked me in (their names are in the picture) – they introduced all the room facilities and explained the most convenient routes for getting around nearby. The gentleman at check-out also proactively asked if I needed to store my luggage, where I was going, and which bus to take, which made me, as a first-time visitor, feel very much at ease.

We brought our kids here to celebrate Children's Day. The hotel called me beforehand to inquire about our preferences and even decorated for the occasion, preparing numerous gifts for the children. The staff were incredibly warm and thoughtful. They also offered a complimentary breakfast at the Executive Lounge, and the food quality was outstanding. The changing rooms, located on the third floor, offer direct access to the Grand Resort Deck, where we spent two consecutive days. The facilities in the changing rooms were very upscale, comparable to a high-end spa in Shenzhen, complete with a sauna and steam room. During check-in, a staff member personally escorted me to the room and provided a detailed introduction, which was a very thoughtful touch. Overall, it was an exceptionally satisfying experience!

Having a great stay at the Macau Banyan Tree hotel. The room service was looking so fantastic, with suite provided the amenities of in-room offspring/bathtub which is a key highlight for this hotel. Also, the price was reasonable. The staff was very nice and serve our needs with caring heart. I definitely will come to stay again next time.