Zakopane|0.66km from downtown*Stayed here for 3 nights and had mixed experience. Had requested for bright room and as it shows on website. Arriving at the hotel & reception do not feel 4* nor staff gives you the impression. Discussed about the room request, lady at the reception made me feel like she do not know the hotel rooms. Room was given on the top floor at the attic with one tiny window & room was completely opposite to what we asked for. After declining the first room, second room was on 1st floor facing the main room. Now room was fairly bright with big balcony but unable to open the door as it was too noisy. I believe this was not accommodating gesture from the team considering the hotel occupancy could have barely 15 to 20%. Could have easily provided the room at the back side and be more welcoming. *Breakfast was good, staff were friendly but few had no idea what they were doing. * saw notice about face mask. At the same time, couple of staff were running around without one. * No AC. Was told due to protected building. Completely understand. This could be for few reasons: They are busy throughout, so do not care for customers return. Heard they had busy summer as most Pols staying home and visiting Zakopane. Therefore they have not been affected by COVID-19 yet. Hope you don’t have to experience like other cities with no tourists.