DoubleTree by Hilton Hotels in Amherst

This Hotel was amazing, the staff was friendly and accommodating to me and my daughters for the two days we stayed in town to visit their mom and brother at oishei children’s hospital, definitely a five Star place

Customer service was not good starting with the person who did the check in. There were no extra towels available Easter weekend since apparently all the rooms were full. Stayed on a floor where there was a party going on and that set the tone for the whole evening, the smell of pot did not go away even though it was at the other end of the hallway. If you are looking for Marriott quality - keep driving.

We stayed at the Hyatt Place Buffalo/Amherst for one night while we attended a wedding across the street. The hotel was lovely and clean with a beautiful and welcoming firepit, plenty of convenient parking, a nice workstation area, and very large rooms with super comfortable beds! The staff was friendly, the halls and surrounding areas were nice and quiet, and we greatly enjoyed our stay.

My husband and I spent two nights at this hotel, last week en route from a trip to Boston. We chose Reikart House having stayed there before the unfortunate Covid lock down 2020. We LOVED our weekend there and longed to return so on this occasion, we were thrilled to pay this hotel another visit. Our room was very comfortable, bright and clean. Our check in which was around 5:30pm Wednesday Sept 14th was very warm, friendly and helpful. I mention the date being that I didn't catch the name of the really nice young man who attended to us. The reason that I didn't give a 5 star rating is, the front desk staff thereafter were not helpful and vague especially when my husband was having issues with the Wi Fi which wasn't remedied , it appears, we were not the only guests struggling with this issue. Another reason for my rating is, house keeping. We returned to our room late afternoon to find that it was still not cleaned despite the sign placed much earlier in the day for the staff to clean our room. We had to wait sometime for room cleaning to be done. The young woman at the front desk whom I addressed this issue with was not that accommodating, I think that she was a little overwhelmed having to deal with my complaint and checking in other guest arrivals. The first time we stayed at this establishment, I gave a 5 star rating. This time we felt for the caliber of hotel, things were not up to par which is unfortunate as it is a really lovely place to stay at when visiting Buffalo.

Two nights. Pretty busy place. No real issues with the hotel, but previously used soap in the shower. However, that was the only room issue. Guests were all appropriate as encountered and no issues with late night noise. A good location for access to I290 and several restaurants and grocery stores. Biggest complaint is they said my choicehotels membership did not afford any discount. But was later told if I booked through the choice hotels website (I made it directly with desk staff) - I I would have likely had a discount.

The hotel is very good, value for money, you can also cook for yourself, very convenient for the Chinese

The overall is very good, the service is very good, humane, and the environment is very quiet. A little trouble is that there is no elevator. If there is too much luggage and the room is on the second floor, it is not very convenient. The other one is that there is no road left around the hotel. It’s all around the driveway.

Cost-effective. .

Homewood Suites by Hilton Buffalo-Amherst is conveniently located on Millersport Highway near Interstates 290 and 90 (New York State Thruway). This five-floor hotel is just one mile from Buffalo Niagara International Airport and a few miles from University of Buffalo. Complimentary breakfast available with good quality fare but with limited selection. No on-site restaurant. Several dining establishments are near the hotel but not within walking distance. Boulevard Mall and Galleria Mall are located a few miles from the hotel. Staff are friendly, knowledgeable, and helpful. Main lobby and corridors had dry mud on the floors at the time of my stay. Hallway floors also had several discarded beverage creamer containers laying about. Guest suite kitchen featured crumbs and food debris on the cabinetry floors including one discarded green Jolly Rancher hard candy at the time of my stay. Several dishes and utensils were present in the dishwasher were dirty from prior use. With the exception of oven, full kitchen available in guest suites. Limited amenities available in the guest suite kitchen (no kitchen sponge, dishwashing soap). The guest suite window curtains featured several dark, brown stains. Guest room bedroom included a spider web located on the ceiling above the television and the bedroom pillows smelled of canine odor. A shriveled contact lens was present on the guest bathroom sink counter. The guest bathroom tub was quick to fill as the drain was notably slow. Overall, the guest room was comfortable but furnishings were worn and dated. Guest bathroom sink and vanity are located in bedroom suite, separate from shower stall and toilet. Fitness center located in the center of the complex is clean and has basic yet modern equipment. Indoor swimming pool available but did not use at the time of my stay. Courtyard ”Sport Court” has a half-court basketball area. Ample parking available. Traffic noise from busy Millersport Highway and exit ramps from Interstate 290 is prevalent on sides proximal to the respective roads. Overall okay experience however I would consider another hotel when visiting the Buffalo Amherst area in the future.