The Dylan Amsterdam Reviews

I will start with the positive. The common areas are very beautiful. A lovely mixture of historic character and modern updates. I enjoyed the artwork and other decor. It is also in a great location. Close to lots of shopping and restaurants and easy to get to the museums. Also felt very safe. I rated it 2 stars because of the service. I was not what I would have expected from a luxury hotel. First, the hotel authorizes your credit card for $200 per night for incidentals. I, and other travelers checking in at the same time, all expressed confusion about this. Keeping a credit card on file for incidentals is standard. No issue there. This was new and made me feel like I was at a cheap spring break hotel where we were expected to wreak the room. Then, I asked to borrow an electricity converter and was told they would put a deposit on my credit card until it was returned. You have already authorized my card for $200 per night. How is that not enough?? And, do you really think I'm going to steal a converter?? I don't need it at home, and no one in Amsterdam needs it. there was also a very underwhelming attempt at celebration. Hotels love to help you celebrate. Scroll through TripAdvisor photos, and you will see cake, cookies, wine, and signs from hotels for birthdays, anniversaries, babymoons. It is a pretty inexpensive and easy way for them to make guests feel really special. We were celebrating a milestone, and as part of the hotel form, we were asked if we were celebrating. When we arrived, the staff member told us that they would like to offer us 2 free glasses of champagne to celebrate. Ok. My experience is that high-end hotels offer everyone champagne upon arrival. But, fine. We were told to go to the bar at our convenience and given two drink vouchers. We went to the bar and ordered one glass of champagne and one beer. When we presented the vouchers, the bartender told us that they didn't cover the champagne. I explained that the hotel offered us two glasses of champagne to celebrate a milestone. She then told me that it was only supposed to cover the CHEAPER bottle. She then had to escalate it to a manager. It was so embarrassing and put a huge damper on our celebration. What luxury hotel has to have a management coversation and make a guest feel horribly uncomfortable over a $30 bar bill??? After you offered us the glasses of champagne. Overall the staff seemed either unwilling or unable to help. We asked they about the process for tax free shopping. Americans don't pay taxes on certain items, but there is a process you must follow. We were told they had never heard of it and couldn't help. Google and a waitress at a local restaurant walked us through it. I spent the trip feeling very nickeled and dimed and that there was a true lack of customer service. I've stayed at two other hotels in Amsterdam. One was more expensive and one was less expensive than the Dylan. Both had much better and kinder service. My final information is to remind gues