Marshall Suites Reviews

Big, comfortable rooms. Friendly service. Fitness center was the smallest ever but was told it was an interim offering. Great location.

Some early neighbor noise and minimal exercise room. But all else, clean, friendly and comfortable stay.

Very friendly and accommodating staff, this was our third stay and we will be continuing to stay here when we come back to Bainbridge island.

The room was clean and fresh without perfumes. Windows open and have nice shades. Everything worked as it should. Staff was mostly pleasant. No restaurant in hotel, but a couple options nearby. The coffee was pretty ok. The breakfast foods were ok, rather typical. However, you could grab a snack anytime of day...fresh fruit always available. Parking was very good. Overall, a pleasant stay.

The bed was comfortable even though it was softer than I like. There are bedside lights so you can read in bed. The internet connection was a bit spotty--I think it can vary depending where you are in the building, because I haven't had this problem before. Sadly, the room had no cups suitable for heating up water for tea in the microwave. But these are available in the lobby.

Beautiful property. The hallway smells great. Maybe one thing to point out - one, very slow elevator.😞

If you have any interaction with the weekend desk staff, I hope it’s the young lady who is a Navy spouse, with long braided hair, who worked the evening shift, when we checked in. Extremely friendly, and helpful. While her counterparts from the morning shift, were rude and condescending. The concept of customer service must be lost on the two women who worked in the morning

We had ants in our bed. The street noise was extremely loud. Neighbors above were smoking and the noise from their stomping was all night. If not for the friendliness and diversity of the staff we would have left.

Person doing the check-in was great. Friendly, happy, efficient, knowledgeable. Room was fine, but every time a heater came on in other rooms, there was loud humming in our room. Grout in bathroom floor needs to be cleaned. Convenient location. Hotel and guests were quiet; there was some traffic noise, but not terrible.

Great stay. Just wish there were stairs inside we could use. Some people don’t like Elevators.

We stayed here for a swim meet. The only thing that would have made it better, was if we didn't bring kids. They thought it was the coolest room and took turns wearing the robe and slippers provided. They enjoyed it so much they forgot about their "inside voices" and didn't want to go to sleep.

Very comfortable bed, cozy room, and helpful staff. They have snacks available in the lobby and a washer and dryer available for guest use, which was very helpful.

The gals who checked us in were lovely and very friendly. Very helpful and responsive. The gal who checked us out the next morning, however, was incredibly curt and unfriendly. The hotel itself was lovely, great location and great treats in the lobby for the kids, but the girl at the front desk in thenmorning was a huge damper on our experience. The hotel was at full capacity so there were sno spots left when we came back in the evening, but they let us park in the handicap spot as no one was registered at the time who needed it.

Boy, they do not have stairs to get from floor to floor. Elevator only. One Elevator only. Talk about a lot of waiting. Breakfast was not bery good. Lots of bread. Parking was great. Very clean place. Will stay somewhere else due to no stairs.