No B G 12, Dataran Emerald, Jalan Ps 11, Prima Selayang, Batu Caves, Selangor, 68100, MalaysiaSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very good
243 Reviews
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Verified reviews
Location8.8
Amenities8.7
Service8.8
Cleanliness8.8
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All reviews(243)
Positive reviews(226)
Reviews with photos/video(77)
Awesome stay(41)
Large rooms(13)
Clean pool(12)
Great swimming pool(12)
Convenient parking(12)
Perfect for business trips(7)
Easy to get around(7)
Strange smell in room(6)
Negative reviews(17)
Guest User
Superior Room with 1 Double Bed
Stay Date Jul 2026
Other
4 Reviews
10/10
Outstanding
Posted on Aug 8, 2026
The room was very spacious and comfortable, and the bathroom was surprisingly big as well. The overall environment was clean, comfortable, and pleasant. Among the hotels around the Kepong and Selayang area, I would say this is definitely one of the best. The breakfast was also really good with a nice variety of choices. Overall, I had a great stay and would definitely recommend this hotel!
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Stay Date Jun 2026
Traveling with friends
4 Reviews
10/10
Outstanding
Posted on Aug 1, 2026
Although the hotel is in a somewhat dodgy area, there's plenty of parking, the rooms are clean, and the gym and pool are in good condition. We ordered in-room dining, seafood fried rice and char kway teow; the prices were standard for a hotel, but the quantity matched the price. Parking was validated for free. The only thing that could be improved is the buffet breakfast, both in terms of taste and options.
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Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. We take note on the breakfast experience feedbacks and we will take the necessary action to better improve it for our guest comfort.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
arinah Mohd Noordin
Superior Room with 1 Double Bed
Stay Date Jun 2026
Family
21 Reviews
10/10
Outstanding
Posted on Jul 23, 2026
5 stars! I'm very satisfied with the service and the comfortable rooms. However, I frequently stay at this hotel for work, and when I bring my family, I book two rooms. It's quite disappointing that the hotel isn't able to provide connecting rooms for my children and me.
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Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Jun Hao Loh
Superior Room with 2 Single Beds
Stay Date Jun 2026
Business traveler
13 Reviews
10/10
Outstanding
Posted on Jul 16, 2026
I recently stayed at the Mercure Selangor Selayang for a 2-day, 1-night trip. I checked in a day early to prepare for an event hosted at the hotel, and it turned out to be a highly practical choice.
Pros:
Excellent Event Convenience: Staying on-site eliminated any morning travel stress. I could easily get ready in my room and head straight down to the function space without rushing.
Spacious and Clean Rooms: The room was comfortable, well-maintained, and provided a reliable Wi-Fi connection, which was great for finalizing last-minute preparations.
Hassle-Free Parking: The hotel offers convenient parking right next to the entrance/basement, making loading and unloading event gear very easy.
Decent Facilities: The property features a nice indoor swimming pool and gym if you need to unwind before or after your event.
Cons:
Subdued Room Lighting: The lighting in the room is a bit dim in the evening due to the warm yellow setup. If you need bright lighting for makeup or detailed preparation, you might find it slightly lacking.
Average Dining: The breakfast options are fair but relatively standard. There are local eateries within walking distance, but general shopping options in the immediate area are limited.
Soundproofing: The walls are a bit thin, so you might occasionally hear noise from the hallway or neighboring rooms.
Price-to-Value Ratio:
For a 4-star hotel, the room rates are incredibly reasonable and competitive for the area. The price-to-value ratio is excellent, especially if you are attending an event on-site. The convenience alone saves you time and transport costs, making it well worth the money.
Verdict:
Highly recommended for business travelers, event attendees, or anyone needing a functional, comfortable stay in the Selayang/Batu Caves area. I would definitely stay here again for future events.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
AjidArof
Superior Room with 1 Double Bed
Stay Date May 2026
Business traveler
19 Reviews
8.5/10
Very good
Posted on Jun 19, 2026
A perfect contemporary design hotel that combines modern comfort, elegant interiors, and exceptional hospitality, creating a memorable stay for both business and leisure travelers.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Cluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Stay Date Jun 2026
Business traveler
31 Reviews
8.0/10
Very good
Posted on Jul 19, 2026
Business trip nearby. Should be one of the nice hotel around that area.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. At the same time we thanked you for the constructive feedback for us to better improve our guest stay satisfaction.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Khafizah Besah
Superior Room with 2 Single Beds, Executive Floor
Stay Date Apr 2026
Family
15 Reviews
8.5/10
Very good
Posted on Aug 9, 2026
We need to put up a night somewhere before we reach Genting from Melaka. Thank you Mercure hotel for being there as im that area I think Mercure is the best option. We took 2 rooms, but one of the room had unpleasant odors, hope hotel can improve. The rest are all nice. Will come again.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. However our sincerest apologies on the unpleasant odor issue you had. Please be rest assured that we have taken the necessary action to prevent future occurrence for our guest comfort. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 1 Double Bed
Stay Date Mar 2026
Business traveler
5 Reviews
7.0/10
Posted on Apr 30, 2026
The room was spacious, but it felt quite dim at night due to the yellow lighting. The front desk staff member, Az____, could improve on being more polite when dealing with customers. At times, she seemed a bit unfriendly, with minimal smiling, and her responses to questions were not very welcoming.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We do regret that you had experienced the unwanted. It is always a pleasure to receive positive feedbacks and constructive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Ace333
Superior Room with 1 Double Bed
Stay Date Mar 2026
Business traveler
11 Reviews
9.0/10
Great
Posted on Apr 28, 2026
The location wise is good for those are travelling to rawang and Kepong or even Gombak. Because it’s consider in the middle of the area mentioned above.
Then in the morning for me going to rawang, it is against the traffic so it’s a strategic place for me.
For food actually can go further down to Kepong but the traffic is really hectic.
But it is worth to stay there
The cleanliness should be improve for the carpet in the room.
For toilet it’s good enough.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and constructive feedbacks on our rooms condition. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Stay Date Apr 2026
Family
2 Reviews
10/10
Outstanding
Posted on Jun 20, 2026
Very nicely located in heart of Selayang, very clean room with nice swimming pool
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Cluster Asst General Manager
CKFAIZAL
Superior Room with 1 Double Bed
Stay Date Mar 2026
Business traveler
118 Reviews
7.5/10
Posted on Apr 29, 2026
Location a little bit far from the public transportation hub. Breakfast is moderatel
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and constructive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Azmawati
Superior Room with 2 Single Beds
Stay Date May 2026
Business traveler
15 Reviews
10/10
Outstanding
Posted on Jun 28, 2026
I stayed there to attend STPM Award at MPM
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Anonymous User
Superior Room with 1 Double Bed
Stay Date Jun 2026
Solo traveler
7 Reviews
8.5/10
Very good
Posted on Jul 31, 2026
Clean and spacious.
But there are a lot of ambulance passby in midnight as the hotel was located beside the hospital
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and constructive feedbacks. We do regrets on the noise pollution issue that you had experience.I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Stay Date May 2026
Family
4 Reviews
10/10
Outstanding
Posted on Jun 24, 2026
The location is convenient, and easily accessible. The parking is convenient, is near to the lobby. The room is clean and comfortable. The gym is great. The staff are helpful and friendly.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang.It is always a pleasure to receive positive feedbacks and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoCluster Asst General Manager
Guest User
Superior Room with 2 Single Beds
Stay Date May 2026
Business traveler
2 Reviews
9.0/10
Great
Posted on Jun 26, 2026
The room was spacious and very clean. The only downside was a musty, dusty smell in the hallway, likely from old carpets. The location was excellent, very central and convenient for getting around. The service was good😊. However, the breakfast was just average and not worth the price.
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Response from Property: Dear Guest, Thank you very much for your review of your recent stay at Mercure Selangor Selayang. We value both positive and constructive feedback. We are delighted to know you had a pleasant stay. I will share your feedback with the team; we are committed to continuously improving our service quality, and your valuable opinions greatly inspire our staff. We sincerely apologize for any inconvenience or problems you may have encountered during your stay. Thank you again for sharing your experience, and we look forward to welcoming you back again. Sincerely, Assistant General Manager, Vengkates Rao Cluster