Mercure Selangor Selayang Reviews
Mercure Selangor Selayang
No B G 12, Dataran Emerald, Jalan Ps 11, Prima, Batu Caves, Gombak, MalaysiaView Hotel Details
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1 night
Mercure Selangor Selayang Guest Reviews
4.2/5
Very Good
213 Reviews
Verified reviewsLocation4.2
Amenities4.1
Service4.1
Cleanliness4.3
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Positive reviews(208)
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Negative reviews(5)
Guest User
Superior Room with 2 Single Beds
Checked in Apr 2024
Couples
4 Reviews
Outstanding
Posted on Apr 10, 2024
住宿非常好
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Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that you had a comfortable stay and it is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We eagerly awaits the opportunity to welcome welcome you back again and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Guest User
Superior Room with 2 Single Beds
Checked in Mar 2024
Family
1 Reviews
Posted on Apr 6, 2024
Extremely terrible experience.
I took connecting rooms. One of the room, air con, fridge and phone was not working. All they did was gave reasons after reasons.
They sent the maintenance guy at 10pm to.get it repaired.
Will attach the evidence with this.
Raise my problems upon check out, they say they will investigate.
When I call to follow up, the first call.they say head of department not in office.
& my subsequent calls they don't answer.
Anonymous User
Superior Room with 1 Double Bed
Checked in Mar 2024
Couples
5 Reviews
Outstanding
Posted on Mar 17, 2024
Helpful staff and well maintained room
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback and we are delighted that you had received our welcoming hospitality. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Anonymous User
Superior Room with 2 Single Beds
Checked in Mar 2024
Business travelers
2 Reviews
Posted on Mar 4, 2024
Aircond not serviced. On for more than an hour, still not cold. Finally called for maintenance, it's ok. Only one room card is a bit troublesome for the bill. One person wants to go out later and cannot go up because the elevator security has to swipe the card to press the elevator to go to the room. If you want to go down 2-2, you have to go down once.. it's a bit difficult. Supposedly should provide 2 cards for each room. A slippery bathroom like a mop does not lose soapy water, which is quite dangerous for children or the elderly. 😌
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Yusni
Superior Room with 1 Double Bed, Executive Floor
Checked in Feb 2024
Business travelers
7 Reviews
Outstanding
Posted on Feb 17, 2024
The hotel has Very clean and spacious room, with Helpful workers.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. We are delighted that you had a pleasant stay and satisfied with your stay experience.It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Peng Hui
Superior Room with 2 Single Beds
Checked in Jan 2024
Business travelers
53 Reviews
Very Good
Posted on Feb 1, 2024
There is a difference of overall quality compare to Mercure Glenmarie, this include e.g. room, breakfast etc
Response from Property: Dear Valued Guest. We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. It is always a pleasure to receive feedback from our guest.For your kind information, each Mercure brand have its own Theme and Concept. For Mercure Selangor Selayang, our concept is more towards Accessibility and special need guests concept. Furthermore Mercure Glenmarie is fairly new with a new modernize Theme and Concept. We do take note on the breakfast experience and we will further improve based on our guest needs and requirements.We appreciate and we thanked you for sharing your experience. We look forward to be given the opportunity to improve your future experiences. Sincerely. AriefRoom Division Manager
Guest User
Superior Room with 1 Double Bed, Executive Floor
Checked in Jan 2024
Business travelers
7 Reviews
Posted on Jan 24, 2024
For a 4-Star hotel, the facilities and service are on par with other hotels in the region and the price is reasonable. The only setback was that after parking the car in the basement, I could not open the door acess to the hotel lift because I did not have the pin number that was required to open the door. Luckily a maintenance crew who was passing by helped me to open the door. When I qestioned the receptionist, I was told that we must call them to obtain the pin number and open the door. I feel this is quite absurd because it was not mentioned while I did the booking on the internet, nor was there any message from the hotel about this requirement.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. For your kind knowledge, the basement car park door pin code access had been setup by the building Security Management as part of Safety and Security policy as The Hotel is sharing access with Resident units. We had cascade in the booking platform website with information of Access Control System. However we do not provide further details as such information is restricted and to avoid others apart from our guests to have access or knowledge on this matter. Hotel guest who have not yet checked in can use the escalator access from the basement carpark to the ground floor. The pass code information will only be provided after our guest have checked in with other details such as Hotel Wifi user, facilities and etc. All this measures is of course part of the Safety and Security reason for our guest well being.Thank you again for sharing your experience and we regret on the challenges you had experience. Sincerely, Arief MarkRoom Division Manager
Anonymous User
Superior Room with 1 Double Bed
Checked in Jan 2024
Solo travelers
1 Reviews
Very Good
Posted on Jan 14, 2024
Room is cold as per my request on my booking request. Room ver clean, water heater function well.
Receptionist very nice. Keep it up your service.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay with us at the Mercure Selangor Selayang. We are delighted that your stay is according to your preferences and request. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Guest User
Superior Room with 1 Double Bed
Checked in Jan 2024
Couples
12 Reviews
Very Good
Posted on Jan 13, 2024
Kali ketiga disini..cuma bilik Kali ini pandangan dalam pasaraya tanpa penghuni..botol minuman kaca.
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Guest User
Superior Room with 2 Single Beds
Checked in Jan 2024
Business travelers
4 Reviews
Outstanding
Posted on Jan 5, 2024
5 stars on all categories for its price. Comfortable stay and the pool is also nice.
Response from Property: Dear Valued Guest, We appreciated very much on your recent stay with us at the Mercure Selangor Selayang. Its always a pleasure receiving positive feedbacks from our valued guest. At the same time we are delighted that you had a comfortable stay. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Vengkates Rao Hotel Manager
Lee
Superior Room with 2 Single Beds, Executive Floor
Checked in Dec 2023
Family
1 Reviews
Great
Posted on Jan 1, 2024
overall ok, breakfast can be improve, choices limited.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive and constructive feedbacks. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We do take note on the breakfast experience and we will act on this matter accordingly.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoHotel Manager
Youmi
Superior Room with 1 Double Bed
Checked in Dec 2023
Family
8 Reviews
Outstanding
Posted on Dec 31, 2023
Good service and value for money
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback and we are delighted that you had a good stay experience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Anonymous User
Superior Room with 1 Double Bed
Checked in Dec 2023
Couples
11 Reviews
Posted on Jan 15, 2024
No where close to the Mercure standard.
Guest User
Superior Room with 1 Double Bed
Checked in Dec 2023
Solo travelers
5 Reviews
Very Good
Posted on Dec 26, 2023
Room clean, A/C is v cold, overall not bad.
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay recent at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vengkates RaoHotel Manager
Kasakanditailazhanghong
Superior Room with 1 Double Bed
Checked in Dec 2023
Business travelers
23 Reviews
Great
Posted on Dec 22, 2023
The room size and layout are good, but the water pressure in the bathroom and washroom is too high, and the water sound is very loud. The infinity swimming pool on the top floor is about 12.5 meters. It is said to open at 7 o'clock every morning, but it often takes 7:08 minutes, which is not very friendly to me who is in a hurry. The hygiene is pretty good and the sheets are changed every day. The breakfast was okay, but it needed to be early. After I finished swimming at 8 o'clock, I went down at 8.30, and there were several items missing. I don't know why there were no fried eggs. There are many places to eat across the road from the hotel, which are not expensive, but you have to cross the road illegally because there is no zebra crossing.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback and constructive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However we do apologies on the experience you had during breakfast. Please be rest assured we will look into the matter and action will be taken to prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Vengkates RaoHotel Manager
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