Centara Ceysands Resort & Spa Sri Lanka Reviews

Response from Property: Dear 830riyab, Thank you very much for taking the time to share your positive feedback with us here on TripAdvisor. I am delighted to read that Ravindu left such a great and lasting impression on your stay with us. I will share your praises with him, and we all look forward to your next visit. With best regards, Wim N.M. Fagel General Manager

Response from Property: Dear 11908NU_, Thank you very much for taking the time to share your positive experience at Centara Ceysands Resort & Spa. We are thrilled to hear that you enjoyed your stay with us and that our hotel, beach, and staff contributed to making your experience wonderful. We truly appreciate your kind words regarding the beauty of our beach, the well-groomed hotel area, and the friendliness of our staff, particularly the ladies at the kids club, Madhu and Chathury. It's delightful to know that their warmth and kindness left a lasting impression on your family. We will make sure to pass on your gratitude to Sameera, our dedicated cleaning person, for ensuring that your room was clean and welcoming throughout your stay, complete with lovely flower decorations. Your feedback is invaluable to us as we continuously strive to provide exceptional service and memorable experiences to all our guests. We hope to have the pleasure of welcoming you back to Centara Ceysands Resort & Spa in the near future.

Response from Property: Dear Y4025JPewac, Thank you very much for taking the time to share your wonderful review following your recent stay at Centara Ceysands Resort & Spa in Sri Lanka! We are absolutely thrilled to hear that you thoroughly enjoyed your experience with us. It brings us immense joy to know that you found our hotel to be lovely, with a prime location that allowed you to appreciate both the ocean and river views. We take great pride in our facilities, including our garden and swimming pool, and we're delighted that you found them amazing. At Centara Ceysands, we strive to maintain the highest standards of cleanliness and comfort for our guests, and we are thrilled to learn that you found your room to be exceptionally clean and spacious throughout your stay. We will be sure to pass along your compliments to Rukmal for his outstanding service and dedication to ensuring your room was well-maintained and comfortable throughout your holiday. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the near future! Warm regards, Wim N.M.Fagel General Manager

Response from Property: Dear WatchMan1976, Thank you very much for sharing your experience with us! We're thrilled to hear that you had a great time during your stay at Centara Ceysands Resort & Spa. It's fantastic to know that you enjoyed our excellent service at the pool and Garden bar throughout the day and night. Your suggestion to add chill music to the pool area is duly noted, and we will certainly consider it to enhance the ambiance for our guests. We apologize for the inconvenience caused by the waiting time for drinks during dinner at the restaurant. Your feedback is valuable, and we will work on improving our efficiency to ensure a smoother dining experience for our guests in the future. We're delighted that Rukmal provided you with excellent room service and that you had a happy and relaxing time with us. Being close to the beautiful beach adds to the charm of our location, and we're glad you were able to enjoy it. Thank you once again for choosing Centara Ceysands Resort & Spa, and we look forward to welcoming you back for another memorable stay in the near future! Warm regards, Wim N.M.Fagel General Manager