Berlin Steglitz-Zehlendorf 4-star Hotels

Worst Service i have ever experienced. Hotel was pre paid through 3rd party booking service, upon arrival in the Self check in counter I had to pay for the full reservation again. Since it was late and we needed our room I chose to pay and deal with it later. When confronting the front desk I was met by 2 arrogant guys who couldn't care less to help with the problem and told me that they only had an invoice from the 3rd party booking. I showed them my mastercard transaction and said that they could check the Lobby camera to see that exact time on the check in day I would be in the lobby entering my card details on the Check in Ipad but no help was provided. Afterwards I contacted the Hotel through website with no response so I have just been left with paying twice for a hotel room. I am for sure never using Seminaris ever again.

sadly we have very bad experience with The receptionist The receptionist behaved with us in a very very very disrespectful manner. This happened on Saturday night at 2:30 am The hotel door was locked and we were outside in the cold weather for a time Then he prevented me from taking my girl to her room, even though I told him that I would not stay here and that I would leave in five minutes, Then he refused to sit my girl in the lobby and asked us to leave or he would call the police and started threatening us in a manner without respect and screaming as if we were in his house and not in a respectable 4-star hotel !!!!! Then I asked him to call the manager but he yelled at me and told me that he is the manager and he does not have a manager Then he started repeating words in a strange language, maybe Hindi or Arabic, as if he was cursing us If he was able to erase this complaint from the e-mail, we will send it to several other places and we will put it in the description on the Internet and in booking and in all places because we do not accept to pay and book for a room in a respectable hotel and receive insult instead of a good word and good behavior He must learn to speak with customers with respect and tact and Etiquette ..I am a teacher and my girl is a marketing director. If he requested an extra amount, we would not refuse to accept and pay him I am sure the management of Hotel they will do something for keep the customers and people with good trea**ent and good services

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

Right from the Ritz Carlton sign, stayed here for four nights and the service was very good. Breakfast is rich in Europe, and the fruit is very varied, and the bread is not hard.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

It was good to be back in Berlin after three years, and to mark the occasion, a friend suggested we do something outrageous. Like partake in a dish that's ubiquitously Berlin, but at an awesome setting and similarly astronomical price. A quick Google search pointed us to the Adlon Kempinski's currywurst, served at the lobby lounge. We were not disappointed. Large serving of sausages came sprinkled with real gold flakes. Glad to have had some historical Berliner cuisine and glad to have paid those prices. The hotel is super!

Four things to know about this hotel before you book. 1. If you book early you will pay more. 311 euros a night booked three months ahead. 200 euros a night booked three weeks ahead. Look at any booking website. 2. On check-in they take the full amount of your stay from your credit card, plus a 50 euros a day deposit ”in case you use the mini-bar”. (In fact the mini-bar is empty - see photo). This might be a problem if you have credit limit issues. 3. They use sweaty, clammy poly-cotton bed-linen - see photo of label. You cannot change hotels because they have already trousered your money. To sleep properly we had to buy our own fully cotton bed-linen - see photo of receipt. The reason they use poly-cotton is explained on the manufacturer's website: ​”Bed linen must be lightweight...thus allowing staff to work faster....Experience shows that savings of 5 to 10% can be achieved”. Nothing about the comfort of guests. The staff say that all Westin hotels use poly-cotton. Totally unacceptable in a serious hotel and we shall not stay in a Westin hotel again. 4. Because of the hotel's layout, most bedrooms are 50 to 120 meters from the elevators. In the course of a day you can easily walk a kilometre or more to and from your room. In other respects it is well positioned, if you wish to be in Mitte, the breakfast is good, and the staff are professional and helpful to the extent that the chain allows. Garden rooms are a very little bit smaller than rooms on the street, but much quieter and a few have a balcony.

The staff was friendly. I had a problem with the cleanness of the room. The staff manage another upgraded room with a late check inn option. like to stay again.

We are just home from Berlin & this beautiful hotel. We had an amazing stay. The hotel location is wonderful in a leafy quiet street with a small shopping mall underneath & just a 15 minute walk from the main attractions in West Berlin. The nearest subway is a 2 minute walk away too. We had a room on the 5th floor with a balcony, the room was extremely spacious with a brilliant shower. Breakfast was fantastic & all the staff were so helpful & made our stay in Berlin so special, thank you, we will be back ❤️