Berlin Treptow-Kopenick 4-star Hotels

The hotel was only 15-20 minutes by taxi from the airport. Check in was relatively quick and all reception staff spoke a good level of English. The room was extremely hot and there was no air-con which made for an uncomfortable nights sleep. Rooms were clean but simple and appeared to be slightly dated as were the bathrooms. We had an excellent meal out on the terrace in the evening overlooking the river. The service was fantastic as was the food. The hotel is approx. 35 minutes from Berlin City Centre by taxi which cost about 40 euros.

Was hat uns gefallen? - Die Lage - Das freundliche Personal - Der Kaffee beim Frühstück - 12 EUR Tagespreis für die Tiefgarage - Die bequemen Betten Was hat uns nicht gefallen? - Das Hotel ist etwa 25 Jahre alt. Das merkt man. Die Zimmer sind einfach nicht mehr zeitgemäß: Kein Safe, keine Kaffeemaschine, nicht eine einzige Schublade, Badewanne mit Duschvorhang und Wäscheleine. Keine Kosmetikartikel (außer Duschgel, Shampoo und Seife), obwohl damit geworben wurde. Ausgefranste, hauchdünne Handtücher (siehe Foto), keine Bademäntel (obwohl Sauna und Fitness im Haus), keine Pantoffeln. - Im Bad roch es unangenehm, die völlig verdreckte und verkeimte Lüftung (siehe Foto) macht eher alles noch schlimmer. - Uns wurde beim Einchecken nicht gesagt, dass man Housekeeping extra bestellen muss. Wo gibt's denn sowas?? Man hatte uns aber zugesagt, zumindest die Handtücher zu tauschen, was aber nicht erfolgte. Das für den Folgetag von uns bestellte Housekeeping erfolgte dann eher oberflächlich. Toilettenpapier wurde nicht aufgefüllt, die leere Kosmetiktücherbox ignoriert. - Es gibt in der Tiefgarage weder Abstellmöglichkeiten für Fahrräder noch Lademöglichkeiten für E-Bikes. An der Rezeption wurde uns gesagt, wir sollen unsere Bikes einfach mit ins Zimmer nehmen und dort laden. Haben wir dann gemacht. Mit den Bikes durch dir Lobby, rein in den Aufzug, die langen Flure entlang gefahren und dann ab ins Zimmer. - Das Frühstück war durchschnittlich. Sehr viel Aufbackware und aus Großpackungen. Die Stühle im Restaurant sind teilweise fleckig und durchgesessen. Auch hier merkt man das Alter. - Mittags haben wir das Restaurant mal getestet. Die Qualität war ok, allerdings fehlten wesentliche Zutaten beim bestellten Salat. ”Die hat der Azubi in der Küche wohl vergessen”. Alles in allem aus meiner Sicht absolut keine Empfehlung. Wenn ich mir die ****-Dehoga-Kriterien anschaue, werden diese nicht eingehalten.

Great location for a family visit, also a good starting point for visits to the eastern part of Berlin. Altogether everything made a very clean impression; Room, shower, dishes. Only the hob was smeared, but it could also have been due to too much cleaning paste. We can't rate it because we didn't use the kitchenette. Self-sufficiency is not a problem, because the Adlershof shopping center (Kaufland, etc.) is a 10-minute walk away. We enjoyed breakfast with the family, otherwise, if you don't want to prepare it yourself, you would have to go to a hotel or restaurant a few doors down. This is bad in Corona times, as some restaurants in the area were closed. So check beforehand. Depending on the location of the apartment there can also be a bit more street noise, we were lucky we were near the parking area, it was quiet there. Although there was little activity over Christmas, the parking lanes along the surrounding streets were well occupied, which can mean that you cannot find a parking space in the immediate area during peak periods. The staff was very friendly, we also liked that the cleaning was only carried out on request. Definitely a worthwhile alternative to hotel stays that we will definitely use again.

This Hotel is 'miles from anywhere' and you really need a car if you stay there. Food very average as was the Service. The handle on the bathroom door fell off and the bathroom itself was sooo tiny. We had a 'complimentary' bottle of wine left in room. There was no corkscrew and the one we got when we asked for one was broken and it destroyed the cork. We gave it back to the hotel untouched. Stay away. A hotel that was probably fine in the 'East Berlin' days but not now!!

We booked a room for one night at short notice, because there were few alternatives. The hotel is showing its age, and there appears to be little effort made to maintain or update it. Our room (52) was large and, although it faced away from the lake, remained quiet as the road outside has little traffic. The bed was comfortable; it was oddly placed in the middle of the room, presumably to stop guests from banging their heads on the sloped ceiling. One bedside light didn’t work, but otherwise everything functioned. The shower cabin was too small. The lakeside terrace was a pleasant enough place to sit, but it was not well maintained. The breakfast selection was adequate but nothing out of the ordinary. Apart from one waitress who was obviously having a bad day, hotel staff were friendly and efficient. Would I stay here if I returned to the area? No, I think not.

Good service attitude, restaurant waiter enthusiasm

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

Right from the Ritz Carlton sign, stayed here for four nights and the service was very good. Breakfast is rich in Europe, and the fruit is very varied, and the bread is not hard.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.