WENDY WIBERG
February 13, 2024
The hotel makes a great first impression and that holds up all the way through. The valet parking is top flight. Fast, pleasant and customer-first with the texted link to chat or order the car. My coat was forgotten in the rush to get my niece and little kids into the hotel, and when I chatted to ask if it could be dropped at the front desk was shocked to hear a knock on our 8th floor room just minutes later. We walked to the connected MOA, had dinner, and walked back easily with attached ramps for stroller access. The key-access elevator is an extra level of security from the mass mall traffic, which was a concern to my niece. They had a 5 am appointment for TSA pre-check at the airport and it was a breeze to run down, say Hi to the friendly security officer in the lobby, get a cart, load up, meet the valet with a warmed up car, and get there in 7 minutes.