Name: Hyatt Place Minneapolis Arpt South
Address: 7800 International Dr, Bloomington, Minnesota, 55425, 7800 International Dr, Overseas, United States
Rating: 4.1

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Hyatt Place Minneapolis Arpt South Reviews

Hyatt Place

All reviews

Positive reviews

乾淨又衞生，房間很大，早餐人多

Clean and hygienic, the room is big, and there are many people for breakfast

Airport pickup service

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Pets allowed

Non-smoking room

All Languages

Chinese

All Room Types

Two Double Beds

King Room

Terrible experience. We booked our room months in advance and prepaid for it. The room we booked was supposed to have a king sized bed. Well, when we get there we were informed that the hotel was overbooked and said we’d be in a room with two twin beds. Not two queen sized beds, two twin beds. We were asked if this was okay. We said that we weren’t and we wanted the room we booked and prepaid. The woman at the the front desk said she would give us a 50% discount on the room. Then when she looked she noticed we didn’t book through Hyatt and said we couldn’t get the 50% discount. Then she said she would charge us the $50 incidental fee. We were like why? We don’t buy anything in the room (and there was nothing to buy in the room) so this didn’t mean anything to us. Then she goes to the other guy working the front desk to see if he can do anything. I guess he was in charge. We couldn’t hear what they were saying, but he kept if exaggerating shaking his head no and saying no loud enough to hear him. He’s carrying on like we are asking for something extra for free which we weren’t. We just wanted what we paid for. It was very embarrassing standing there while he keeps carrying on and on. VERY unprofessional. He was way out of line.   We finally gave up and went to our two twin bed room. We contacted the booking site we used and they got us our 50% refund after they contacted the front desk.   Needless to say, I would think twice before booking this hotel. The staff really needs some training on working with people.

I travelled in from London for a medical conference (Physician). I contacted the hotel on arrival at the the airport for collection, however wasn’t able to get through to anyone. At this point I’ve been traveling for around 17 hours and genuinely felt like I was going to pass out so I took a cab. I gave the driver the exact address and he ended up dropping me to a different hotel 2km down the road called the Marriot. There I met I lovely receptions called Abbey who allowed me to use their phone to contact my hotel. I got through to Ashley at the front desk who agreed to send Alex the shuttle driver to collect me after his break. I waited for 25 mins and no one came. I called Ashley back who informed Alex isn’t coming. Apparently he came and couldn’t see me so he left! Which I can tell you is a lie as I was practically passed out in the lobby. Also it’s like a 5 min drive, he could have come back but chose not to. I understand the Hyatt only collect from the airport but it’s the lack of compassion for a tired jet lagged guest  that is  shocking to me. Plus it’s my first time in America, I had no one else to call but them and they decided not help me.   Thankfully Bruce the driver for MARRIOT HOTEL dropped me off to my hotel. You know where I’ll be staying next time!  Thanks again Bruce and Abbey. You guys are a credit to your team.   Dr A

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Discover 102 Hyatt Place Minneapolis Arpt South reviews, rated 4.1 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hyatt Place Minneapolis Arpt South Reviews: 102 Verified Reviews Latest 2024 | Trip.com

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Hyatt Place Minneapolis Arpt South Reviews

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