La Quinta Inn by Wyndham Bossier City Reviews

Response from Property: Dear Y2169FOpaulaa, Thank you for taking the time to provide your feedback. We are very sorry to hear about your experience and sincerely apologize for the condition of our property during your stay. Your comments about cleanliness and the overall state of the hotel are concerning and do not reflect the standards we aim to uphold. We take all feedback seriously and are committed to making necessary improvements. Rest assured, we are addressing these issues with our team to ensure a better experience for future guests. We understand your frustration and appreciate your honesty. We value your feedback and hope to have the opportunity to make things right.

Response from Property: Dear Chelsie H, Thank you for taking the time to provide your feedback. I’m sorry to hear that your recent stay did not meet your expectations. I apologize for the issues you encountered with the cleanliness and condition of your room, including the stains, the worn bathtub, and the non-functional lamps. We’re currently in the process of remodeling, and it’s unfortunate that you were assigned one of the older rooms. Your feedback is valuable and will help us address these issues as we continue to make improvements. I’m glad to hear that you found our staff friendly. We’re also sorry to hear that the breakfast timing did not align with your schedule, and we understand the inconvenience this caused. Thank you for noting that you believe your experience would have been different with one of our newly remodeled rooms. We hope to have the opportunity to provide you with a better experience on your next visit.

Response from Property: Dear shannie47, We apologize deeply for the unacceptable experience you had during your stay. Your feedback is incredibly concerning, and we take it very seriously. We are investigating these issues immediately to ensure they are resolved and do not recur. Please contact us directly so we can address your concerns personally and make things right. Your safety and comfort are our top priorities, and we are committed to improving based on your feedback.

Response from Property: Dear P9264BUmarcusb, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience during your recent visit. Providing excellent customer service is of utmost importance to us, and we regret that you encountered rudeness from a member of our staff. We take your feedback very seriously and will address this issue with our team to ensure that all guests receive the respect and professionalism they deserve. Please accept our sincere apologies for any inconvenience this may have caused you. We value your feedback and hope to have the opportunity to make amends and welcome you back in the future.

Response from Property: Dear emmayedid7, We're sorry to hear about your experience. Your comfort and safety are our top priorities, and we regret if we fell short of your expectations. Please know that we take your feedback seriously and will address the concerns you've raised. Our goal is to ensure that every guest feels safe and comfortable during their stay with us. We apologize for any inconvenience caused and hope you will give us another opportunity to provide you with a better experience in the future.

Response from Property: We appreciate your feedback and apologize for any inconveniences you experienced. Your comments will be shared with our team for further review and improvement. If you have any further concerns, please feel free to reach out to our management team directly.

Response from Property: Dear hannahmuder, We're truly sorry to hear about your disappointing experience. This is not the standard of service and comfort that we aim to provide for our guests. Your feedback regarding the cleanliness and maintenance issues is deeply concerning, and we will address these immediately to ensure that they are resolved. Additionally, we take guest safety and comfort very seriously, and we will take steps to address the behavior of any disruptive guests on our premises. We apologize for any inconvenience this may have caused you and appreciate you bringing these issues to our attention.

Response from Property: Dear kittymom01, We're deeply sorry to hear about your extremely disappointing experience during your recent stay. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered. It's unacceptable that you found so many maintenance issues in your room, including non-functioning lamps, TV remote, bathroom fixtures, and a hole in the wall. We take these matters seriously, and we'll address them with our maintenance team immediately to ensure they are resolved. We apologize for the inconvenience caused by the broken shower, and we regret that it was not addressed promptly. Rest assured, we'll look into why this issue wasn't resolved promptly and take steps to prevent similar occurrences in the future. Providing a seamless reservation process and enjoyable breakfast options are important to us, and we'll review our procedures to ensure improvements are made. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of pest in any of our rooms. However, each room were still treated with a pest heater for precaution. Thank you for bringing these matters to our attention. We value your feedback, and we hope you'll consider giving us another chance to provide you with the experience you deserve.

Response from Property: Dear jeffmail2024, I want to extend my sincerest apologies for the unacceptable experience you encountered during your recent stay at our motel. Your feedback is deeply concerning, and I want to assure you that we take your comments very seriously. I am truly sorry that the condition of your room did not meet your expectations. It is distressing to hear about the worn-out furnishings, unpleasant odors, and lack of cleanliness in the bathrooms. Please know that this is not indicative of the standards we strive to uphold, and I assure you that your concerns will be addressed with our housekeeping and maintenance teams immediately. We understand the importance of providing a clean and comfortable environment for our guests, and I am sorry that we fell short in delivering that to you. Your experience does not reflect the high standard of service that we aim to provide, and we are committed to taking the necessary steps to rectify the situation and prevent similar issues from occurring in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.

Response from Property: Dear keightbT960RJ, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff's efforts and the cleanliness of the bedding. We strive to provide the best service possible, and your recognition means a lot to us. We apologize for the issues you experienced with the cleanliness of the floors and the general upkeep of the hotel. We understand how important these aspects are to our guests' comfort and satisfaction. Please know that we are taking your comments seriously and will be working diligently to address these concerns. We value your input as it helps us improve our services. We hope you will consider staying with us again in the future, giving us the opportunity to provide you with an even better experience.