Nilai Springs Resort Hotel

Stayed at Pegasus Hotel Shah Alam recently as im having seminar at IDCC. The location is convenient with easy access to nearby shops. The room was comfortable and clean, though the design feels slightly dated. Basic amenities were provided and worked well. Staff were polite and helpful throughout the stay. Overall, a decent and very affordable option for a short stay in Shah Alam.

This is my second visit . Room is big and confortable .area quiet suitable for resting and breakfast consider acceptable with variety .will visit again in future

If you’re looking for a kid-friendly, relaxing resort for a holiday, this is NOT it. We booked this resort expecting a relaxing family staycation, mainly because it advertised with a nice kids’ splash pool. Unfortunately, the experience turned out very differently. From the moment we arrived, it was clear this place caters more to business functions and airport transit groups perhaps rather than leisure guests. The property itself feels quite run down, with multiple areas under renovation, closed off. The check-in experience already felt off, instead of asking for our booking, the staff first asked if we were with an airline. That pretty much set the tone. The room itself was another disappointment. It’s clearly old, and more concerningly, not properly cleaned. There was visible dirt that looked like it hadn’t been vacuumed, and even the bed felt like it had sandy residue in it. Hotel rooms corridor were eerily dark. For a place positioning itself as a resort, this level of cleanliness and outlook is unacceptable. (I’ve attached a photo for reference.) We had lunch at one of the restaurants in the resort, and the experience was disappointing. The staff seemed completely unsure of what to do because we didn’t have vouchers. They looked confused and made us feel out of place, like we didn’t belong there. Service was slow, and it was obvious their attention was focused on buffet guests rather than regular hotel guests. They don’t even provide kids’ plates set. At one point, a child at the next table dropped and broke a glass plate, which is hardly surprising when glassware is being used for children in the first place. The BIGGEST LETDOWN was the pool. The splash pool, the main reason we chose this resort, it was CLOSED! When we asked the front desk, they didn't know about it and told us to check with the pool attendant by the towel counter. The pool attendant initially said it was closed for cleaning, despite no visible signs of any cleaning in progress. When I pressed further asking when when is it going to be open after cleaning, she changed her answer and said its actually under maintenance. Very convenient answer. If that’s the case, I told her you should tell management to clearly communicated this on their website. Instead, there was just a simple “Pool Closed” sign on-site, which is UNACCEPTABLE given that the splash pool is a key feature used to attract families. The playground wasn’t too well maintained either. The seesaw had a broken handle, which is a basic safety issue, especially in a place that’s supposed to be family-friendly, a resort? Breakfast didn’t make things any better. The only sausages available were cooked with chilli flakes. Oddly for what should be a basic, family-friendly option. When we asked if there were non-spicy sausages suitable for kids, the cook responded by saying she could “wash the sausages” for us, which was honestly baffling? It clearly wasn’t the answer I was looking for, and she simply walked away without any proper explanation... Eventually, some sausages were brought out, hopefully freshly cooked and not “rinsed”. This just reinforces the point that the menu is not planned with families in mind. Having only one sausage option and making it spicy is a strange choice for a place that markets itself as a family friendly resort. Overall, this was a very disappointing stay. The resort does not match the expectations it sets online, and the lack of communication, poor service handling, cleanliness issues, and lack of family-friendly consideration made the experience worse than expected.

Overall, my stay at this hotel exceeded my expectations. The food was absolutely delicious, with plenty of options to choose from. Every meal was enjoyable and prepared with great quality. What impressed me the most was the staff. They were very friendly, professional, and attentive. Their good attitude and warm hospitality made me feel welcome from the moment I arrived until check-out. The hotel was also very clean, comfortable, and well-kept. You can really see that they take pride in maintaining high standards. I genuinely enjoyed my stay and would highly recommend this hotel to others. I would definitely come back again in the future.

This was my first time staying at Nilai Springs Resort, and I already expected it to be an old resort. However, the experience was a bit disappointing, especially upon arrival at night. The road leading to the hotel after the guard house was very dark, with no clear signage and no street lights, making it difficult to find the entrance. When I arrived at the lobby, it looked quite nice and well-presented, possibly refurbished, which gave a better first impression. Check-in was smooth, and although I initially booked a Superior room, I upgraded to a Deluxe room because I wanted a bathtub. Walking to the room, the hallway was very dimly lit, with only faint lighting, giving a rather gloomy feeling. Once inside the room, it was clear that the resort is very old. The furniture looked extremely outdated, the bathroom fixtures were worn out, some pipes looked like they were about to break, and the bathtub was not clean. The drain for the bathtub was also broken and could not be turned properly. The room lighting was very dull, and the room was not soundproof at all—I could clearly hear other guests opening and closing doors and talking. That said, the room was very spacious, which was a plus, especially since my child could run around comfortably. Still, the overall atmosphere at night felt dark and deserted, making the hotel feel rather eerie, as if not many guests were staying there. In my opinion, the rooms really need a full refurbishment. The next morning during breakfast, I finally saw many guests around, mostly foreigners, including Chinese and Korean tourists. The breakfast was good and delicious, especially the pastries. All the pastries tasted excellent—honestly better than some five-star hotels. The swimming pool area was another highlight. The pools are huge and there are several of them. The kids really enjoyed playing there. However, part of the children’s pool looked dirty and clearly needs better maintenance. Only during the daytime did I fully appreciate the surroundings of the hotel. The view was beautiful, as the resort is surrounded by a golf course. Unfortunately, at night, the area feels very dark and gloomy. Adding more lighting around the hotel would greatly improve the overall experience. Overall, this hotel has so much potential. With proper refurbishment and better maintenance, especially in the rooms and lighting, it could be a really great resort.

poor reception, only 1 left attending to customer, slow service

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